ClearStar(sm) Unity Contact Center provides you with richer inbound experiences on your media of choice. Supporting Web Chat, Voice, SMS Email, and Twitter queues, Unity allows your customer engagement teams to multi-task any incoming contact, ensuring optimal customer service and first contact resolution. For more information or a demo on Unity Contact Center, please call 800-456-5800 or email buisnessdevelopment@impulse.net.
Impulse Bill Center
The Impulse Bill Center is a great place to manage all aspects of your Impulse account. With the Impulse Bill Center you can: Check your current and past invoices Make a payment View your service locations View a list of all your services View and add contacts Review custom documents such as training materials and diagrams View current and closed support tickets Create a new support ticket…
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UC-One Softphone FAQ
Impulse just launched our upgraded suite of UC-One Softphone apps. Here are some instructions on how to get up and running with the new apps, as well as some tips on how to use them. UC-One is a softphone application that emulates the functionality of your Polycom phone while also adding video, chat, presence, screen-sharing, and an optional meetings feature (meetings require an additional license). How to…
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LTE Backup Internet
Impulse now offers LTE Internet connections within Verizon Wireless and AT&T’s cellular networks. When a backup internet connection is required, yet wireless and traditional copper solutions are not available, Impulse can now offer an LTE backup connection. By choosing Impulse for your LTE backup internet connection, you will get all of the perks that come with Impulse Internet. Such as continuous, proactive network monitoring and real-time notification…
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Impulse Wireless Broadband Internet
Impulse has always provided wireless internet in more remote Santa Barbara areas, but we now offer High-Speed Internet for Downtown Santa Barbara and Goleta, creating a wireless alternative to Satellite Internet, DSL, and LTE/Cellular based options. When traditional copper is not an option, or a backup/failover connection is required, use Impulse for our high-speed. By placing a wireless antenna on the roof, you can communicate with the…
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Boost bandwidth, increase redundancy, and maximize security!
SD-WAN is a new kind of routing technology that drastically simplifies the old ways of providing advanced networks. What can SD-WAN from Impulse do for you? • The best way to connect your locations• The highest VoIP call quality and reliability• Use multiple Internet circuits to boost bandwidth• Prioritize bandwidth by application• Increase security• Provide redundancy without complexity Impulse has partnered with 128 Technology to provide a…
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Jodi House Walk and Roll
During the month of April, Impulse sponsored and participated in the 5th Annual Jodi House Walk and Roll! Jodi House is an organization that helps brain injury survivors in the chaotic and confusing process of reclaiming their lives and helping their families after an injury by providing them with a system of support. To raise awareness, fundraise, and to continue to support their mission, they held a…
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CASA Duck Derby
Impulse is excited to be supporting CASA of Santa Barbara County in their Duck Derby Fundraiser! The Duck Derby fundraiser works by community members and businesses adopting ducks (don’t worry they’re rubber ducks!) either individually or on a team basis. Each duck costs $5 and all the proceeds go directly to CASA to help support their mission in providing a safe, nurturing home for abused or neglected…
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Polycom VVX EM Expansion Module
The Polycom VVX EM Expansion Module is an easy plug-and-play device that requires no setup! This new updated Polycom sidecar is built to plug into the side USB port on the Polycom VVX 450 and grab configuration and power directly from the host VVX 450. This expansion module adds an additional 90 presence keys. This allows for 50 BLFs (including the 11 BLFs on the VVX 450’s…
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ClearStar Advanced Park
Easily monitor and control parked calls The ClearStar Advanced Park feature allows desk phone users with Busy Lamp Fields (BLFs) to see if a call is parked on one of their BLFs, view the calling line ID of the parked call, and decide whether they would like to retrieve or ignore the parked call. The ClearStar Advanced Park feature allows desk phone users with Busy Lamp Fields…
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