Guides and Training
Training Videos
Basic Features
Content: Telephone Handset Orientation, Basic Call Control
Advanced Features
Content: Call Park, Busy Lamp Field (Presence), Ringtone
Additional Features
Content: Adding Speed Dials & Headset Configuration
Schedule a Training Session
Impulse offers live and/or online training as needed. Topics include:
- How to use the phone (for anyone) – 25 minutes, plus Q&A
- How to use the web portal and Outlook toolbar (for anyone) – 15 minutes plus Q&A
- How to use the portal (for admins) – 60-90 minutes
- Receptionist Software (for receptionists) – 15 minutes, plus installation
- Call Center Agents (how to log in/out) – 5 minutes
To request a training session, click here.
Quick Tips
Outline of most popular features
Abbreviated version of most popular voicemail settings
Advanced ClearStar User Quick Tips
Outline of most popular web portal and advanced features including MobileLink
Additional Guides
VVX Phones & UC-One Communicator
- VVX Phone (System Park) Quick Tips
- VVX Phone (Park Zones) Quick Tips
- VVX 301 & 401 Guide
- VVX 501 & 601 Guide
- VVX D60 Basic Guide
- UC-One Communicator End-User Guide
Applications
- Voicemail Documentation Guide
- Voicemail Quick Tips
- ClearStar Unity Features
- ClearStar Unity Receptionist User Guide
- ClearStar Salesforce Connector Information
- Softphone Guide
- Desktop Fax for Windows Guide
- Desktop Fax for Mac Guide
- Integrated Voice Response (IVR) Information
- ClearStar Call Accounting Guide
- Call Recording Feature Comparison
- Large-Scale Conference Bridge Windows Guide
- Large-Scale Conference Bridge iOS Guide
Web Portal Guides
Setup Guides
Frequently Asked Questions