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Guides and Training

Training Videos

 

Basic Features

Content: Telephone Handset Orientation, Basic Call Control

Advanced Features

Content: Call Park, Busy Lamp Field (Presence), Ringtone

Additional Features

Content: Adding Speed Dials & Headset Configuration

Schedule a Training Session

Impulse offers live and/or online training as needed.  Topics include:

  • How to use the phone (for anyone) – 25 minutes, plus Q&A
  • How to use the web portal and Outlook toolbar (for anyone) – 15 minutes plus Q&A
  • How to use the portal (for admins) – 60-90 minutes
  • Receptionist Software (for receptionists) – 15 minutes, plus installation
  • Call Center Agents (how to log in/out) – 5 minutes

To request a training session, click here.

 

Quick Tips

Phone Quick Tips PDF

Outline of most popular features

Voicemail Documentation

Abbreviated version of most popular voicemail settings

Advanced ClearStar User Quick Tips

Outline of most popular web portal and advanced features including MobileLink

Long Format Guides

User Guide for VVX 301 & 401 PDF

User Guide for VVX 501 & 601 PDF

User Guide for VVX 250, 350, & 450 PDF

Voicemail Documentation

Advanced ClearStar User Long Format Guide

VVX D60 Cordless Handset Support Page

Additional Guides

VVX Phones & UC-One Communicator

  • VVX Phone (System Park)  Quick Tips
  • VVX Phone (Park Zones) Quick Tips
  • VVX 301 & 401 Guide
  • VVX 501 & 601 Guide
  • VVX D60 Basic Guide
  • UC-One Communicator End-User Guide

Applications

  • Voicemail Documentation Guide
  • Voicemail Quick Tips
  • ClearStar Unity Features
  • ClearStar Unity Receptionist User Guide
  • ClearStar Salesforce Connector Information
  • Softphone Guide
  • Desktop Fax for Windows Guide
  • Desktop Fax for Mac Guide
  • Integrated Voice Response (IVR) Information
  • ClearStar Call Accounting Guide
  • Call Recording Feature Comparison
  • Large-Scale Conference Bridge Windows Guide
  • Large-Scale Conference Bridge iOS Guide

Web Portal Guides

    • Advanced ClearStar End-User Quick Tips
    • ClearStar End-User Web Portal Guide
    • ClearStar Administrator Web Portal Guide

Setup Guides

    • Unity Receptionist Setup Guide
    • VVX D60 Setup Guide
    • MobileLink Setup Guide
    • ClearStar Unity Desktop Setup Guide

Frequently Asked Questions

    • MobileLink FAQs
    • ClearStar Unity FAQs
    • ClearStar Unity Receptionist FAQs
    • Call Recording FAQs
    • VVX D60 FAQs

 

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MENU
  • Phone System
    • ClearStar Phone System
    • Why Impulse
    • ClearStar with Cisco Webex
    • Features
      • ClearStar SMS
      • Unity
        • Unity Call Control App
        • Unity Reception App
        • Unity Contact Center
        • UnityWeb
        • Unity CRM Connector
        • Unity Mobile
      • Call Recording
      • Video Calling
      • Call Center
      • Interactive Voice Response (IVR)
      • CC-One Contact Center
      • MobileLink
    • Equipment
    • ClearStar Plans
  • Services
    • Internet Connectivity
      • Impulse Fiber
      • Impulse Fixed Wireless
        • PulseWireless
        • Wireless Broadband
      • Impulse LTE Backup
    • SD-WAN
    • Business Phone Service
    • Network Monitoring & Management
    • Network Design
    • Colocation Services
  • Customers
  • Support
    • Network Status
    • ClearStar Phone System
      • Guides & Training
      • ClearStar with Cisco Webex
      • ClearStar SMS
      • Unity
        • ClearStar Unity
        • ClearStar Unity Receptionist
        • Unity Salesforce Connector
        • ClearStar Unity Mobile
      • Call Recording Support Page
      • Interactive Voice Response (IVR)
      • Desktop Fax
      • MobileLink Support
      • UC-One Support
        • Legacy UC-One Support
      • Large-Scale Conference Bridge
    • Internet Access
      • Business Services
        • Fiber Support
        • T1 Support
        • SD-WAN Support
        • LTE Support
        • Wireless Broadband Support
        • Managed Wi-Fi FAQ
        • ADSL2+ & EOC Support
      • Residential Services
        • Wireless Broadband Support
        • Managed Wi-Fi FAQ
        • DSL Support
        • Dial-Up Support
    • Contact Support
    • Agreements & Policies
  • Company
    • About Us
    • Team
    • Careers
    • Contact Us
  • Blog