Save Time and Improve Business Collaboration
Featuring an intuitive icon-based interface, Unity Contact Center provides customers with richer inbound experiences on their media of choice. Supporting web chat, voice, twitter, and email queues, Unity allows customer engagement teams to multi-task any incoming contact, ensuring optimal customer service and first contact resolution.
Multi-channel Customer Service
Track and respond to email, twitter, web chat, and web call back requests through one centralized desktop call control application.
Easy Website Integration
Customizable icons and a one-time copy-and-pasteable HTML code make website integration easy.
Equipping Agents with the Right Tools
Agents have repositories of approved common responses and important resources, as well as the ability to transfer chats to other agents.
Intelligent Routing
Route web chats through different phases of agents, similar to call center routing.
Transfer chats for other agents.
Allow customers to request a call back via the web.
Communicate with customers via web chat.
Contact us today to set up your strategic evaluation.
Call us today at 800.456.5800 or fill out the form below and somebody will be in touch with you shortly.
Through face-to-face conversations with your leadership team, we will analyze your business for opportunities to leverage technology, put together a custom solution from our suite of services and work with your teams over time to increase user adoption of productivity-enhancing tools and drive better business outcomes.