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Save Time and Improve Business Collaboration

Featuring an intuitive icon-based interface, Unity Contact Center provides customers with richer inbound experiences on their media of choice.  Supporting web chat, voice, twitter, and email queues, Unity allows customer engagement teams to multi-task any incoming contact, ensuring optimal customer service and first contact resolution.

 

Multi-channel Customer Service

Track and respond to email, twitter, web chat, and web call back requests through one centralized desktop call control application.

Easy Website Integration

Customizable icons and a one-time copy-and-pasteable HTML code make website integration easy.

Equipping Agents with the Right Tools

Agents have repositories of approved common responses and important resources, as well as the ability to transfer chats to other agents.

Intelligent Routing

Route web chats through different phases of agents, similar to call center routing.

man-iconTransfer chats for other agents.
office-iconAllow customers to request a call back via the web.
chat-iconCommunicate with customers via web chat.

chat

Contact us today to set up your strategic evaluation.

Call us today at 800.456.5800 or fill out the form below and somebody will be in touch with you shortly.

Through face-to-face conversations with your leadership team, we will analyze your business for opportunities to leverage technology, put together a custom solution from our suite of communication services and work with your teams over time to increase user adoption of productivity-enhancing tools and drive better business outcomes.

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      • Why Impulse
      • ClearStar with Cisco Webex
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        • ClearStar SMS
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          • Unity Contact Center
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        • Video Calling
        • Call Center
        • Interactive Voice Response (IVR)
        • CC-One Contact Center
        • MobileLink
      • Equipment
      • ClearStar Plans
    • Services
      • Internet Connectivity
        • Impulse Fiber
        • Impulse Ethernet over Copper
        • Impulse Fixed Wireless
          • PulseWireless
          • Wireless Broadband
        • Impulse LTE Backup
      • SD-WAN
      • Business Phone Service
      • Network Monitoring & Management
      • Network Design
      • Colocation Services
    • Customers
    • Support
      • Network Status
      • ClearStar Phone System
        • Guides & Training
        • ClearStar with Cisco Webex
        • ClearStar SMS
        • Unity
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          • Unity Salesforce Connector
          • ClearStar Unity Mobile
        • Call Recording Support Page
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        • Desktop Fax
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          • Legacy UC-One Support
        • Large-Scale Conference Bridge
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