A new way for consumers to communicate with you, using your existing business numbers.
For over 20 years, texting has been essential to our everyday lives. However, as a communication tool, it has somehow skipped over the business world. Now, with ClearStar Business Texting, your customers can simply text your main business number. That message will route to a group of employees, ensuring they get a quick response. You can also text-enable your personal DID number to have texts sent directly to you for 1-on-1 communication.
• 80% of professionals already use some form of texting for business
• 71% of consumers say texting is extremely engaging from a brand
• 78% of consumers would like to communicate with a business via text
• 79% of businesses think their customers want to text for support
Intelligent message routing – Your business numbers don’t always ring a single person, a message from a customer doesn’t have to either. With group texting channels, an incoming message is sent to the users that are configured to participate in that conversation.
Use whatever device works for you – With desktop or mobile support you can receive and respond to texts from any device. Messages sent to or received from your mobile device are synced to your desktop app. Start a conversation on one device and continue it on another.
Conversational messaging – Designed as your two-way communications tool, not spam. Your customers want to talk with you, get help with a product, or ask a few questions.
Integrated with our Cisco Webex softphone application – A single app for calling, texting, team messaging, and meetings.
ClearStar business texting can be added to any ClearStar account that has been provisioned with our Webex softphone integration. There is a small monthly fee to add the feature, so please reach out to your Impulse Client Services team to give it a try today!