The ClearStar call center is a complete cloud-based scalable solution that helps you better service your customers.
Be more responsive to your customers with features such as intelligent automatic call distribution, priority call queuing, call recording, supervisor and agent clients, wallboards, call recording, and analytics. A cloud-based call center lets you easily distribute calls between agents working in different offices, at home, or on their mobile.
Automated Call Distribution
Route calls quickly and efficiently
ClearStar’s skills-based automated call distribution engine ensures calls are instantly delivered to the correct queue and agent.
Unlimited queues with priority routing can be configured to quickly distribute calls to available agents. Callers are presented unique entry messages letting them know estimated wait times and ongoing comfort messages.
Advanced Policy Routing
Policy routing can be configured for holiday service, night service, forced forwarding, bounced, stranded, and overflow calls. Priority routing can ensure the most important calls are answered first.
Agents can log in and set status from either the web, their Polycom phone, or even a mobile application. Agents can be forced unavailable for missed calls and wrap-up timers can provide time to enter notes.
Agent and Supervisor Applications
Empower your Agents
ClearStar’s powerful and easy to use call center applications provide supervisors and agents with the ability to monitor queues and agent status to increase efficiency and support. Information on all calls is instantly displaced on agent’s screens increasing the customer’s call experience.
Threshold & Alerting
Lets supervisors set thresholds on queue status, missed calls, or wait time that once breached send a notification.
Agent State & Instant Messaging
Remotely view and change the queue availability of agents. Automatically message all agents that are assigned to a queue.
Easily run analytic reports, quickly view staffing ratios, calls in queue, longest wait time and other key performance indicators.
Call Center Analytics and Reporting
Information is power
ClearStar’s real-time and historical reporting will help ensure queues are staffed correctly and during the right hours.
Real Time Information
Monitor agent status and queue statistics such as total calls, staff ratio, answered calls, missed calls, calls in queue, average wait time and talk time.
16 powerful reports are pre configured and ready to be viewed at any time or automatically emailed at the end of the day.