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The ClearStar call center is a complete cloud-based scalable solution that helps you better service your customers.

Be more responsive to your customers with features such as intelligent automatic call distribution, priority call queuing, call recording, supervisor and agent clients, wallboards, call recording, and analytics. A cloud-based call center lets you easily distribute calls between agents working in different offices, at home, or on their mobile.

Automated Call Distribution

Route calls quickly and efficiently

ClearStar’s skills-based automated call distribution engine ensures calls are instantly delivered to the correct queue and agent.

Intelligent Queueing

Unlimited queues with priority routing can be configured to quickly distribute calls to available agents. Callers are presented unique entry messages letting them know estimated wait times and ongoing comfort messages.

Advanced Policy Routing

Policy routing can be configured for holiday service, night service, forced forwarding, bounced, stranded, and overflow calls. Priority routing can ensure the most important calls are answered first.

Agent Capabilities

Agents can log in and set status from either the web, their Polycom phone, or even a mobile application. Agents can be forced unavailable for missed calls and wrap-up timers can provide time to enter notes.

Agent and Supervisor Applications

Empower your Agents

ClearStar’s powerful and easy to use call center applications provide supervisors and agents with the ability to monitor queues and agent status to increase efficiency and support. Information on all calls is instantly displaced on agent’s screens increasing the customer’s call experience.

Threshold & Alerting

Lets supervisors set thresholds on queue status, missed calls, or wait time that once breached send a notification.

Agent State & Instant Messaging

Remotely view and change the queue availability of agents. Automatically message all agents that are assigned to a queue.

Generate Reports

Easily run analytic reports, quickly view staffing ratios, calls in queue, longest wait time and other key performance indicators.

Call Center Analytics and Reporting

Information is power

ClearStar’s real-time and historical reporting will help ensure queues are staffed correctly and during the right hours.

Real Time Information

Monitor agent status and queue statistics such as total calls, staff ratio, answered calls, missed calls, calls in queue, average wait time and talk time.

Historical Reporting

16 powerful reports are pre configured and ready to be viewed at any time or automatically emailed at the end of the day.

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Contact us today to set up your strategic evaluation.

Call us today at 800.456.5800 or fill out the form below and somebody will be in touch with you shortly.

Through face-to-face conversations with your leadership team, we will analyze your business for opportunities to leverage technology, put together a custom solution from our suite of communication services and work with your teams over time to increase user adoption of productivity-enhancing tools and drive better business outcomes.

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    MENU
    • Phone System
      • ClearStar Phone System
      • Why Impulse
      • ClearStar with Cisco Webex
      • Features
        • ClearStar SMS
        • Unity
          • Unity Call Control App
          • Unity Reception App
          • Unity Contact Center
          • UnityWeb
          • Unity CRM Connector
          • Unity Mobile
        • Call Recording
        • Video Calling
        • Call Center
        • Interactive Voice Response (IVR)
        • CC-One Contact Center
        • MobileLink
      • Equipment
      • ClearStar Plans
    • Services
      • Internet Connectivity
        • Impulse Fiber
        • Impulse Ethernet over Copper
        • Impulse Fixed Wireless
          • PulseWireless
          • Wireless Broadband
        • Impulse LTE Backup
      • SD-WAN
      • Business Phone Service
      • Network Monitoring & Management
      • Network Design
      • Colocation Services
    • Customers
    • Support
      • Network Status
      • ClearStar Phone System
        • Guides & Training
        • ClearStar with Cisco Webex
        • ClearStar SMS
        • Unity
          • ClearStar Unity
          • ClearStar Unity Receptionist
          • Unity Salesforce Connector
          • ClearStar Unity Mobile
        • Call Recording Support Page
        • Interactive Voice Response (IVR)
        • Desktop Fax
        • MobileLink Support
        • UC-One Support
          • Legacy UC-One Support
        • Large-Scale Conference Bridge
      • Internet Access
        • Business Services
          • Fiber Support
          • T1 Support
          • SD-WAN Support
          • LTE Support
          • Wireless Broadband Support
          • Managed Wi-Fi FAQ
          • ADSL2+ & EOC Support
        • Residential Services
          • Wireless Broadband Support
          • Managed Wi-Fi FAQ
          • DSL Support
          • Dial-Up Support
      • Contact Support
      • Agreements & Policies
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      • About Us
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      • Contact Us
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