Cloud-based communications deliver powerful tools - but who is responsible for the success of your implementation?
Most of your people are resistant to change, if not downright technology averse. If your implementation isn’t solid out of the gate you lose their buy in. On the flip side you have early adopters asking for cutting edge communications technology and shareholders demanding productivity gains.
Why do smart business leaders partner with communications experts to make this change?
We take a professional services approach to
We get to know your company and take a holistic systems approach to implementing Unified Communications from network design to user adoption.
AccountableWe become an extension of your team.
CustomizedEvery business is unique. We will learn yours.
Track Record20 years of long term customer relationships.
Impulse has been an invaluable resource during Procore's growth. Their ability to rapidly acknowledge, assess, and respond to our requests is exceptional. Working with Impulse feel less like working with a service provider and more like an extension of our own IT team.
Director of IT
When I pick up the phone and we have a question Impulse is just an extension of my staff. I truly feel that way. So many companies promise that type of experience, but in my tenure few truly deliver on that promise.
Chief Information Officer
In an industry where the Customer Service Experience is not on the top of the list, Impulse nails it with their MyTeam Concierge Services. Our decision to partner with Impulse was definitely the right one!
Director of IT
Impulse has assisted NuSil expand our network as we have grown over the last 10 years and having a Concierge support team that understands your business enables them to quickly respond to our requests. In all my years involved with IT projects, Impulse's VOIP phone implementation project was the smoothest I had ever been involved with…
Director - Business Operations and IT
There are many service providers available to enterprises like ours. What we value about Impulse is the partnership we have built with them over the years. It really feels like they are an extension of our team, always interested in improving our business operations through their solutions.
Running a county-wide nonprofit presents many challenges, but the team at Impulse revolutionized the way we do business. They showed us business solutions that increased productivity and helped our team with solutions that minimize the feeling of separation between our offices.
Drum Workshop started using Internet service with Impulse in 2013, and we continue to experience fast and reliable service. Since then, our company has acquired other businesses, and this has increased demand for bandwidth to support connectivity with our new locations. Impulse was able to rapidly adjust our service as our needs increased. The level of customer service and technical ability is unmatched by our previous service providers.
Impulse worked with our team to not only implement our phone system and internet but they actually listened to the specific needs of our users and made adjustments to the way our phones worked to accommodate our users. I didn't expect that from a hosted PBX provider.
Visiting Nurse & Hospice Care has been a customer with Impulse since 2010. As a non-profit healthcare organization based in Santa Barbara, we value having a locally owned and operated business for our phone service provider because Impulse gives back generously to our community. Whenever issues come up, Impulse is always willing to address our service needs promptly and delivers helpful customer service.
Using the correct tools to run your business today is critical. Staying connected with strength, bandwidth, speed, clarity, and efficiency is why we hired the Impulse Team. They have given our agency the ability to operate like a large Business!
Executive Vice President
We have partnered with Impulse for high speed internet and VoIP phone services since 2012, connecting our offices from California to Washington DC. The biggest difference you experience in working with Impulse is the genuine care for their customers. The team you sign up with will stay in touch throughout implementation, and for the duration of your service with Impulse. Account managers regularly check-in, they stop by to say hello and to introduce new team members. Impulse takes pride in what they do and how they do it, and it shows.
Chief Operational Officer
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