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Call Recording Support Page

ClearStarlogo-Large

Call Recording Overview

Call Recording is available for ClearStar users. Call Recording allows you to record incoming and outgoing calls on any particular phone. This is a hosted service and all recordings are available at an online portal. You can log in and listen to calls from where you are.

CallRecordingScreenShot

Web Portal Orientation

Watch the “Call Recording Web Portal Walk Through” Video

Available Features

There are several feature bundles for Call Recording. Each level comes with more features. There are also Advanced Add On Features available.

Basic Call Recording

  • Record, Playback (recorded only), Webportal/Dashboard, FTP Access, Comments

SmartRecord

  • Record, Playback (recorded only), Webportal/Dashboard, FTP Access, Comments
  • Alerting, Archive to ISO, Annotation, Live Listening, Reporting

SmartRecord Pro

  • Record, Playback (recorded only), Webportal/Dashboard, FTP Access, Comments
  • Alerting, Archive to ISO, Annotation, Live Listening, Reporting
  • Basic Audio Mining

Admin Access

There are several available levels of Administration for call recording. There are a All Access Admins, Department Managers, and End Users.  There is no charge for admin accounts.

All Access Admins

  • can view all recordings and all Admin accounts.

Department Managers

  • can view all or some of the recordings based on user.

End User Admins

  • show only that users recorded calls. And gives them access to recording Comments and Categories (Depending on Available Feature, see above.)

Additional Documentation

ClearStar Call Recording FAQs

Call Recording Feature Comparison

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        • Unity Call Control App
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        • Unity Contact Center
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      • Video Calling
      • Call Center
      • Interactive Voice Response (IVR)
      • CC-One Contact Center
      • MobileLink
    • Equipment
    • ClearStar Plans
  • Services
    • Internet Connectivity
      • Impulse Fiber
      • Impulse Fixed Wireless
        • PulseWireless
        • Wireless Broadband
      • Impulse LTE Backup
    • SD-WAN
    • Business Phone Service
    • Network Monitoring & Management
    • Network Design
    • Colocation Services
  • Customers
  • Support
    • Network Status
    • ClearStar Phone System
      • Guides & Training
      • ClearStar with Cisco Webex
      • ClearStar SMS
      • Unity
        • ClearStar Unity
        • ClearStar Unity Receptionist
        • Unity Salesforce Connector
        • ClearStar Unity Mobile
      • Call Recording Support Page
      • Interactive Voice Response (IVR)
      • Desktop Fax
      • MobileLink Support
      • UC-One Support
        • Legacy UC-One Support
      • Large-Scale Conference Bridge
    • Internet Access
      • Business Services
        • Fiber Support
        • T1 Support
        • SD-WAN Support
        • LTE Support
        • Wireless Broadband Support
        • Managed Wi-Fi FAQ
        • ADSL2+ & EOC Support
      • Residential Services
        • Wireless Broadband Support
        • Managed Wi-Fi FAQ
        • DSL Support
        • Dial-Up Support
    • Contact Support
    • Agreements & Policies
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