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Archives for May 2011

From The Systems Engineering Lab: Add Flexibility to your Broadsoft BroadWorks Music On Hold with Open Source Asterisk

by Jessie Bryan

Having used Broadsoft’s BroadWorks for many years I can’t tell you how many times I’ve been asked “How can callers hear different music each time they are placed on hold?” This is something the BroadWorks platform does not easily provide for end customers.  Every time a caller is placed on hold, they hear the beginning of whatever song or sequence of songs is configured for that business…. 
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