See what our customers have to say.
- Lori PearceDirector - Business Operations and IT
Impulse has assisted NuSil expand our network as we have grown over the last 10 years and having a Concierge support team that understands your business enables them to quickly respond to our requests. In all my years involved with IT projects, Impulse's VOIP phone implementation project was the smoothest I had ever been involved with.
- Steve LeboeufDirector of IT
Impulse has been an invaluable resource during Procore's growth. Their ability to rapidly acknowledge, assess, and respond to our requests is exceptional. Working with Impulse feel less like working with a service provider and more like an extension of our own IT team.
- Kim DavisExecutive Director
Running a county-wide nonprofit presents many challenges, but the team at Impulse revolutionized the way we do business. They showed us business solutions that increased productivity and helped our team with solutions that minimize the feeling of separation between our offices.
- Karen TrzaskaPrincipal
Impulse worked with our team to not only implement our phone system and internet but they actually listened to the specific needs of our users and made adjustments to the way our phones worked to accommodate our users. I didn't expect that from a hosted PBX provider.
- Lynda TannerExecutive Director
Visiting Nurse & Hospice Care has been a customer with Impulse since 2010. As a non-profit healthcare organization based in Santa Barbara, we value having a locally owned and operated business for our phone service provider because Impulse gives back generously to our community. Whenever issues come up, Impulse is always willing to address our service needs promptly and delivers helpful customer service.
- Jim PisaniPrincipal
There are many service providers available to enterprises like ours. What we value about Impulse is the partnership we have built with them over the years. It really feels like they are an extension of our team, always interested in improving our business operations through their solutions.
- Jay BardessonoDirector of IT
I’ve worked in the Technology/Telecom industry in some fashion for the last twenty years. Dealing with Telecom vendors has always been at the top of my ‘least enjoyable things to do’ list. In comes Impulse Advanced Communications. In an industry where the Customer Service Experience is not on the top of the list, Impulse nails it with their MyTeam Concierge Services. I can make one phone call/send one email to the same group every time and know that they are going to track any issues or new orders that I have until they are resolved. Impulse also has a team of highly skilled Network Engineers that I can trust to manage our redundant backbone service and multiple site to site VPN’s, keeping our interoffice data secure and most importantly UP and accessible using a combination of tradition T1 lines for backup and their NextGen Broadband Ethernet product for our main Internet access.
The Towbes Group, Inc. has also moved our Telephony system to the Impulse Clearstar offering. After managing multiple locations and vendors, what a difference this has made. Not only is the quality of Customer Service outstanding, the voice quality of our calls is as well. We have direct extension dialing between 17 locations, HD interoffice voice quality, our Receptionist can manage calls from all locations and the Mobility Apps make it easy for traveling employee’s manage their business phone while on the go. Our decision to partner with Impulse was definitely the right one!
- Curtis LuddersVP of IT
Drum Workshop started using Internet service with Impulse in 2013, and we continue to experience fast and reliable service. Since then, our company has acquired other businesses, and this has increased demand for bandwidth to support connectivity with our new locations. Impulse was able to rapidly adjust our service as our needs increased. The level of customer service and technical ability is unmatched by our previous service providers.
- Caitlin BidwellChief Operational Officer
We have partnered with Impulse for high speed internet and VoIP phone services since 2012, connecting our offices from California to Washington DC.
The biggest difference you experience in working with Impulse is the genuine care for their customers. The team you sign up with will stay in touch throughout implementation, and for the duration of your service with Impulse. Account managers regularly check-in, they stop by to say hello and to introduce new team members. Impulse takes pride in what they do and how they do it, and it shows.