CC-ONE CONTACT CENTER
Optimize your contact center business performance with omni-channel solutions.
Contact Center Solutions
for Every Business
The role of the contact center is changing from cost center to strategic corporate asset. Whereas focusing on cost reductions made sense a decade ago, today it’s all about agent productivity and maximizing sales and service business outcomes – in addition to operational efficiency.
Yet many companies are saddled with on-premises contact center systems cobbled together from different vendors at different sites.
Looking for a better solution?
Welcome to CC-One powered by Broadsoft.
Whether you’re a new business creating your first contact center, a medium-sized business looking to improve contact center operations, or a large enterprise needing visibility and control over multiple contact center sites, CC-One has a solution that will fit your needs.
CC-One is a truly unified contact center solution, offering not only omni-channel interactions over web, email, chat and social media with your customers, but also integrated collaboration between your agents and the back office through voice, chat and video.
Have an old system in place already? No worries; CC-One can gracefully migrate you to the cloud and all its benefits without expensive and risky “rip and replace” approach.
Experience the Benefits of CC-One
CC-One improves the efficiency of your agents, contact center managers and administrators, creating a seamless customer experience across all major communication channels.
Omni-Channel Customer Interactions
Communicate via voice, web, email, chat and social media from a unified environment.
Omni-Channel View of Customer Journey
Analyze cross-channel customer interactions.
Unified Contact Center Solutions
Centrally manage and administer ACD, IVR, call recording, interaction history and CRM integration.
Predictive Analytics-Based Routing
Match each customer to the best agent for the best business outcomes.
Ease collaboration between agents, managers and back-office subject matter experts.
Understand the agent and customer behaviors and attributes that drive the business.
Here’s How CC-One Can Help Your Business
Increase First-Call Resolutions
Arm agents with the information and resources they need when they need them.
Reduce Call Abandons
Monitor and manage service levels in real-time, prioritizing previous abandons.
Maximize Sales and Upsells
Route customers to agents with the best sales records on similar customer product sales.
Improve Customer Satisfaction and Retention
Match customers with agents having the best performance records for each customer’s anticipated needs.
Optimize Resource Usage
Balance call loads across teams, sites and systems worldwide from the cloud.
Improve Agent and Back Office Collaboration
Provide voice, chat, email, and video communications anytime, anywhere.