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CC-ONE CONTACT CENTER

Optimize your contact center business performance with omni-channel solutions.

Contact Center Solutions
for Every Business

The role of the contact center is changing from cost center to strategic corporate asset. Whereas focusing on cost reductions made sense a decade ago, today it’s all about agent productivity and maximizing sales and service business outcomes – in addition to operational efficiency.

Yet many companies are saddled with on-premises contact center systems cobbled together from different vendors at different sites.

Looking for a better solution?

Welcome to CC-One powered by Broadsoft.

Whether you’re a new business creating your first contact center, a medium-sized business looking to improve contact center operations, or a large enterprise needing visibility and control over multiple contact center sites, CC-One has a solution that will fit your needs.

CC-One is a truly unified contact center solution, offering not only omni-channel interactions over web, email, chat and social media with your customers, but also integrated collaboration between your agents and the back office through voice, chat and video.

Have an old system in place already? No worries; CC-One can gracefully migrate you to the cloud and all its benefits without expensive and risky “rip and replace” approach.

Experience the Benefits of CC-One

CC-One improves the efficiency of your agents, contact center managers and administrators, creating a seamless customer experience across all major communication channels.

omni-channel-customer-interactionsOmni-Channel Customer Interactions

Communicate via voice, web, email, chat and social media from a unified environment.

omni-channel-view-of-customerOmni-Channel View of Customer Journey

Analyze cross-channel customer interactions.

 

unified-contact-center-solutions-1Unified Contact Center Solutions

Centrally manage and administer ACD, IVR, call recording, interaction history and CRM integration.

predictive-analytics-based-routingPredictive Analytics-Based Routing

Match each customer to the best agent for the best business outcomes.

 

unified-communicationsUnified Communications

Ease collaboration between agents, managers and back-office subject matter experts.

performance-analyticsPerformance Analytics

Understand the agent and customer behaviors and attributes that drive the business.

 

Here’s How CC-One Can Help Your Business

 

Increase First-Call Resolutions

Arm agents with the information and resources they need when they need them.

Reduce Call Abandons

Monitor and manage service levels in real-time, prioritizing previous abandons.

Maximize Sales and Upsells

Route customers to agents with the best sales records on similar customer product sales.

Improve Customer Satisfaction and Retention

Match customers with agents having the best performance records for each customer’s anticipated needs.

Optimize Resource Usage

Balance call loads across teams, sites and systems worldwide from the cloud.

Improve Agent and Back Office Collaboration

Provide voice, chat, email, and video communications anytime, anywhere.

chat

Contact us today to set up your strategic evaluation.

Call us today at 800.456.5800 or fill out the form below and somebody will be in touch with you shortly.

Through face-to-face conversations with your leadership team, we will analyze your business for opportunities to leverage technology, put together a custom solution from our suite of communication services and work with your teams over time to increase user adoption of productivity-enhancing tools and drive better business outcomes.

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