Impulse Advanced Communications is enabling businesses to operate more effectively in a digital world. To drive this we need talented people who are energized by change, ready for challenges, and want to make a difference. If you meet this description, please check below for opportunities in the following areas:
Account Manager
Summary:
The Account Manager's job is to maximize our relationships and profitability with assigned customers. This includes building a relationship with key customer contacts. Ultimately, the Account Manager is responsible for the customer's relationship with Impulse.
Essential Duties and Responsibilities:
- Develop and maintain a relationship with each of the assigned customers
- Establish and manage customer goals and plans
- Take orders and process cancellations for assigned customers
- Develop, manage, and execute marketing campaigns
- Engage in product adoption activities as well as Impulse-sponsored customer events
- Lead quarterly account reviews including service audits
- Negotiate customer contract renewals
- Coordinate and perform periodic in-person customer visits with customer key contact(s)
- Work all Assigned Customer Account Management tickets to resolution
- Track Assigned Customer tickets across all ticket queues
- Check-in and follow-up with unhappy customers
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed at the link below as well as those listed here are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Strong organizational, verbal communication, and writing skills
- Excellent note-taking skill
Education and/or Experience:
- 2 years account management experience - preferred
- College-level education - preferred
Benefits:
- 401(k)
- 401(k) matching
- Dental Insurance
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
- Volunteer Time Off
Schedule:
- 8-hour shift
- In-office
- Monday to Friday
Technical Assistance Center Agent
Essential Duties and Responsibilities:
- Make Outbound calls for customer support
- Respond to incoming email requests for customer support
- Manage tickets in an internal ticket system
- Work as part of the team to achieve daily and monthly performance goals formatting and completing trouble tickets for a timely resolution.
- Regular and predictable on-site attendance is a requirement to perform essential functions of this position
- The position is entry-level, and experience is preferred.
- A phone interview will be done with candidates prior to an in-person interview. An in-person interview will also be required upon passing the telephone interview.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed at the link below as well as those listed here are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- A passionate problem-solving attitude
- Desire to learn as much as possible about wide area networking and the internet
- Must have technical experience with the Skills section.
Skills:
Technical Experience preferred with networking fundamentals including but not limited to
- DSL, VOIP, Ethernet, wireless, email, switching, routing, IP addresses, patch panel, DEMARC, PING, trace routes
- Must have proper phone etiquette and present themselves in a professional manner
- Knowledge of the telecommunications industry
- Ability to troubleshoot complex networking infrastructures
Education and/or Experience:
- Technical Experience working with the above Skills - Preferred
- College-level education - preferred
- Basic knowledge of networking concepts
- Previous experience providing customer support - Preferred
Benefits:
- 401(k)
- 401(k) matching
- Dental Insurance
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
- Volunteer Time Off
Schedule:
- 8-hour shift
- Day shift
- Monday to Friday
Network Engineer - IP Routing/Switching
Impulse Advanced Communications has helped IT leaders manage communications technology for 25 years. We are looking to augment our Network Operations team in Goleta with someone who has a good understanding of IP routing and switching and wants a career path into advanced IP/WAN engineering at the enterprise & carrier level.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Includes the following, other duties may be assigned.
- Monitoring and troubleshooting of Impulse managed customer network equipment in accordance with SLA
- Installation, monitoring, troubleshooting, and maintenance of Impulse Central Offices, Data Centers, Points of Presence, and HQ infrastructure
- Troubleshoot network and voice application issues
- Schedule and administer customer router upgrades
- Facilities maintenance and security
- Assist the implementation team with customer equipment configuration prior to installation
- Serve as an escalation point as required
- Participate in an after-hours on-call rotation
QUALIFICATIONS
The requirements listed below are representative of the knowledge, skill, and/or ability required.
- The requirements listed below are representative of the knowledge, skill, and/or ability required.
- At least 3 years of experience configuring and managing Cisco/Juniper/Adtran routers and switches or the equivalent from command line and basic proficiency in Cisco IOS.
- Must have a strong background with LAN, WAN, Routers, Switches, and other network hardware
- Functional knowledge of IP routing and switching including VLAN configuration, OSPF, MPLS, BGP
- Firewall Experience (Cisco ASA, Juniper SRX, or Fortigate)
- Basic Python scripting skills preferred
- Experience with L2VPN/L3VPN technologies (LDP/MPLS/EVPN/VXLAN etc)
- Knowledge of LAN technologies (802.1Q, QoS)
- Basic knowledge of VOIP technologies
- CCNA Required / CCNP-CCIE Preferred
Finance Assistant
Essential Duties and Responsibilities:
- Support Accounting Department with generating bills, adding products/services to customer accounts, and processing cancellations, executing collections
- Financial Data Entry into Quickbooks
- Update financial records
- Maintain financial policies throughout the company
- Assist with the preparation of monthly financial reports
- Keep track of accounts payable and accounts receivable
Qualifications:
- High School Diploma or GED equivalent
- Great knowledge of Excel and Excel functions
- Incredible attention to detail to catch errors
- Top of the line math abilities
- Great organizational skills
- Good knowledge of accounting practices
- Amazing time management skills
- Ability to follow company policies
- Ability to work independently and on a team
Billing And Administrative Assistant
Essential Duties and Responsibilities:
- Facilitate communication between our customers and team to ensure customer satisfaction
- Order office equipment and supplies as needed
- Create and implement data entry protocols to streamline processes and increase productivity
- Support Accounting Department with generating bills, adding products/services to customer accounts, and processing cancellations, executing collections
- Financial Data Entry into Quickbooks
- Update financial records
- Maintain financial policies throughout the company
- Assist with the preparation of monthly financial reports
- Keep track of accounts payable and accounts receivable
Qualifications:
- Ability to prioritize and multitask
- Excellent written and verbal communication skills
- Strong attention to detail
- Strong organizational skills
Work Schedule:
- Hours are flexible during 8am-5pm Monday through Friday
- In-office out of our Goleta office
- Short-term 10-15hrs
Voice Provisioning Agent
Summary:
The provisioning agent works as part of the Service Implementation Team, focusing on all business customer onboarding functions for Impulse’s voice services. The individual in this role understands the specific requirements for a customer build and then uses our build tools to configure our Hosted VoIP platform to accommodate that customer. This role must be able to understand how a normal business works since our services are designed to satisfy business needs. This role must possess the technical ability to learn to understand conceptually, how a cloud phone system works and to learn to use the configuration interfaces we use to perform our builds.
Essential Duties and Responsibilities:
- All provisioning of voice customers
- Owner of number porting process
- Work voice provisioning tasks assigned
- Learn all technical processes for provisioning
- Learn all maintenance of 911 and Bandwidth records
- Learn how a site survey is done and how we can translate customer needs into a build
- Be the escalation point for tasks from TAC as needed
- Make recommendations for and assist with adjustments to all processes as needed
- Assist with customer trainings
- Manage number management processes in Revio
Qualifications:
- Bachelor’s Degree preferred
- 1-2 years experience working for an office-based business
- Must be comfortable using multiple user interfaces to review and input data
- Previous experience working with business phone systems is highly preferred
- Experience with MS Excel
- Detail-oriented and analytical
- Ability to communicate confidently and concisely both in verbal and written communication
- Strong team player but able to work independently
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
- Volunteer Time Off
Work Schedule:
- Hours are 8am-5pm Monday through Friday
- Primarily in-office out of our Goleta office
Please e-mail all responses to [email protected] and include or attach your resume.
You may also fax your resume to (805) 692-2324.