Impulse Advanced Communications is enabling businesses to operate more effectively in a digital world. To drive this we need talented people who are energized by change, ready for challenges, and want to make a difference. If you meet this description, please check below for opportunities in the following areas:
Technical Assistance Center Agent
Essential Duties and Responsibilities:
- Make Outbound calls for customer support
- Respond to incoming email requests for customer support
- Manage tickets in an internal ticket system
- Work as part of the team to achieve daily and monthly performance goals formatting and completing trouble tickets for a timely resolution.
- Regular and predictable on-site attendance is a requirement to perform essential functions of this position
- The position is entry-level, and experience is preferred.
- A phone interview will be done with candidates prior to an in-person interview. An in-person interview will also be required upon passing the telephone interview.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed at the link below as well as those listed here are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- A passionate problem-solving attitude
- Desire to learn as much as possible about wide area networking and the internet
- Must have technical experience with the Skills section.
Skills:
Technical Experience preferred with networking fundamentals including but not limited to
- DSL, VOIP, Ethernet, wireless, email, switching, routing, IP addresses, patch panel, DEMARC, PING, trace routes
- Must have proper phone etiquette and present themselves in a professional manner
- Knowledge of the telecommunications industry
- Ability to troubleshoot complex networking infrastructures
Education and/or Experience:
- Technical Experience working with the above Skills - Preferred
- College-level education - preferred
- Basic knowledge of networking concepts
- Previous experience providing customer support - Preferred
Benefits:
- 401(k)
- 401(k) matching
- Dental Insurance
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
- Volunteer Time Off
Schedule:
- 8-hour shift
- Day shift
- Monday to Friday
Customer Success Representative
Summary:
The Customer Success Representative is an individual contributor role working as part of the Customer Success Team, focusing on the administrative duties of account management, and acting as a liaison between the client and the Technical Assistance Center.
Essential Duties and Responsibilities:
- Preform contract administrative duties
- Audit customer existing services
- Collaborate with the Technical Assistance Center (TAC) and Project Managers
- Positively interacts and collaborates with clients and internal business groups to ensure a smooth transaction with the client
- Professionally communicate with clients via phone and email
- Entering and updating client data in CRM
- Responds to customer requests promptly and professionally; develops and maintains positive customer relationships, both internally and externally
- Respond to post-sales support issues to ensure client satisfaction
- Understands and follows company policies and procedures
Qualifications:
- Bachelor’s Degree preferred
- 1-2 years of experience in customer servicing preferred
- Excellent verbal and written communication skills
- Ability to interact with all levels of an organization
- Proficient with MS Excel
- Detail-oriented and analytical
- Strong team player, but a self-starter
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
- Volunteer Time Off
Schedule:
- 8-hour shift
- Day shift
- Monday to Friday
Network Engineer - IP Routing/Switching
Impulse Advanced Communications has helped IT leaders manage communications technology for 25 years. We are looking to augment our Network Operations team in Goleta with someone who has a good understanding of IP routing and switching and wants a career path into advanced IP/WAN engineering at the enterprise & carrier level.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Includes the following, other duties may be assigned.
- Monitoring and troubleshooting of Impulse managed customer network equipment in accordance with SLA
- Installation, monitoring, troubleshooting, and maintenance of Impulse Central Offices, Data Centers, Points of Presence, and HQ infrastructure
- Troubleshoot network and voice application issues
- Schedule and administer customer router upgrades
- Facilities maintenance and security
- Assist the implementation team with customer equipment configuration prior to installation
- Serve as an escalation point as required
- Participate in an after-hours on-call rotation
QUALIFICATIONS
The requirements listed below are representative of the knowledge, skill, and/or ability required.
- The requirements listed below are representative of the knowledge, skill, and/or ability required.
- At least 3 years of experience configuring and managing Cisco/Juniper/Adtran routers and switches or the equivalent from command line and basic proficiency in Cisco IOS.
- Must have a strong background with LAN, WAN, Routers, Switches, and other network hardware
- Functional knowledge of IP routing and switching including VLAN configuration, OSPF, MPLS, BGP
- Firewall Experience (Cisco ASA, Juniper SRX, or Fortigate)
- Basic Python scripting skills preferred
- Experience with L2VPN/L3VPN technologies (LDP/MPLS/EVPN/VXLAN etc)
- Knowledge of LAN technologies (802.1Q, QoS)
- Basic knowledge of VOIP technologies
- CCNA Required / CCNP-CCIE Preferred
Finance Assistant
Essential Duties and Responsibilities:
- Support Accounting Department with generating bills, adding products/services to customer accounts, and processing cancellations, executing collections
- Financial Data Entry into Quickbooks
- Update financial records
- Maintain financial policies throughout the company
- Assist with the preparation of monthly financial reports
- Keep track of accounts payable and accounts receivable
Qualifications:
- High School Diploma or GED equivalent
- Great knowledge of Excel and Excel functions
- Incredible attention to detail to catch errors
- Top of the line math abilities
- Great organizational skills
- Good knowledge of accounting practices
- Amazing time management skills
- Ability to follow company policies
- Ability to work independently and on a team
Billing And Administrative Assistant
Essential Duties and Responsibilities:
- Draft correspondences and other formal documents
- Plan and schedule appointments and events
- Greet and assist onsite guests
- Develop and implement organized filing systems
- Perform all other office tasks
- Keep front desk presentable with all necessary materials
- Answer customer questions via email, phone, in person
- Retrieve company mail from the PO Box, sort, and distribute to the team
- Prepare outgoing mail by drafting correspondence, securing parcels etc.
- Monitor office supplies and place orders when necessary
- Keep updated records and files
- Support Accounting Department with generating bills, adding products/services to customer accounts, and processing cancellations, executing collections
- Financial Data Entry into Quickbooks
Qualifications:
- Previous experience in office administration or other related fields
- Ability to prioritize and multitask
- Excellent written and verbal communication skills
- Strong attention to detail
- Strong organizational skills
Voice Provisioning Agent
Summary:
The provisioning agent works as part of the Service Implementation Team, focusing on all business customer onboarding functions for Impulse’s voice services. The individual in this role understands the specific requirements for a customer build and then uses our build tools to configure our Hosted VoIP platform to accommodate that customer. This role must be able to understand how a normal business works since our services are designed to satisfy business needs. This role must possess the technical ability to learn to understand conceptually, how a cloud phone system works and to learn to use the configuration interfaces we use to perform our builds.
Essential Duties and Responsibilities:
- All provisioning of voice customers
- Owner of number porting process
- Work voice provisioning tasks assigned
- Learn all technical processes for provisioning
- Learn all maintenance of 911 and Bandwidth records
- Learn how a site survey is done and how we can translate customer needs into a build
- Be the escalation point for tasks from TAC as needed
- Make recommendations for and assist with adjustments to all processes as needed
- Assist with customer trainings
- Manage number management processes in Revio
Qualifications:
- Bachelor’s Degree preferred
- 1-2 years experience working for an office-based business
- Must be comfortable using multiple user interfaces to review and input data
- Previous experience working with business phone systems is highly preferred
- Experience with MS Excel
- Detail-oriented and analytical
- Ability to communicate confidently and concisely both in verbal and written communication
- Strong team player but able to work independently
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
- Volunteer Time Off
Work Schedule:
- Hours are 8am-5pm Monday through Friday
- Primarily in-office out of our Goleta office
Please e-mail all responses to [email protected] and include or attach your resume.
You may also fax your resume to (805) 692-2324.