Impulse Advanced Communications is enabling businesses to operate more effectively in a digital world. To drive this we need talented people who are energized by change, ready for challenges, and want to make a difference. If you meet this description, please check below for opportunities in the following areas:
Customer Success Representative
Summary:
The Customer Success Representative is an individual contributor role working as part of the Customer Success Team, focusing on the administrative duties of account management, and acting as a liaison between the client and the Technical Assistance Center.
Essential Duties and Responsibilities:
- Preform contract administrative duties
- Audit customer existing services
- Collaborate with the Technical Assistance Center (TAC) and Project Managers
- Positively interacts and collaborates with clients and internal business groups to ensure a smooth transaction with the client
- Professionally communicate with clients via phone and email
- Entering and updating client data in CRM
- Responds to customer requests promptly and professionally; develops and maintains positive customer relationships, both internally and externally
- Respond to post-sales support issues to ensure client satisfaction
- Understands and follows company policies and procedures
Qualifications:
- Bachelor’s Degree preferred
- 1-2 years of experience in customer servicing preferred
- Excellent verbal and written communication skills
- Ability to interact with all levels of an organization
- Proficient with MS Excel
- Detail-oriented and analytical
- Strong team player, but a self-starter
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
- Volunteer Time Off
Schedule:
- 8-hour shift
- Day shift
- Monday to Friday
Network Engineer - IP Routing/Switching
Impulse Advanced Communications has helped IT leaders manage communications technology for 25 years. We are looking to augment our Network Operations team in Goleta with someone who has a good understanding of IP routing and switching and wants a career path into advanced IP/WAN engineering at the enterprise & carrier level.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Includes the following, other duties may be assigned.
- Monitoring and troubleshooting of Impulse managed customer network equipment in accordance with SLA
- Installation, monitoring, troubleshooting, and maintenance of Impulse Central Offices, Data Centers, Points of Presence, and HQ infrastructure
- Troubleshoot network and voice application issues
- Schedule and administer customer router upgrades
- Facilities maintenance and security
- Assist the implementation team with customer equipment configuration prior to installation
- Serve as an escalation point as required
- Participate in an after-hours on-call rotation
QUALIFICATIONS
The requirements listed below are representative of the knowledge, skill, and/or ability required.
- The requirements listed below are representative of the knowledge, skill, and/or ability required.
- At least 3 years of experience configuring and managing Cisco/Juniper/Adtran routers and switches or the equivalent from command line and basic proficiency in Cisco IOS.
- Must have a strong background with LAN, WAN, Routers, Switches, and other network hardware
- Functional knowledge of IP routing and switching including VLAN configuration, OSPF, MPLS, BGP
- Firewall Experience (Cisco ASA, Juniper SRX, or Fortigate)
- Basic Python scripting skills preferred
- Experience with L2VPN/L3VPN technologies (LDP/MPLS/EVPN/VXLAN etc)
- Knowledge of LAN technologies (802.1Q, QoS)
- Basic knowledge of VOIP technologies
- CCNA Required / CCNP-CCIE Preferred
Please e-mail all responses to hr[email protected] and include or attach your resume.
You may also fax your resume to (805) 692-2324.