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Cloud Based Phone System Careers with Impulse

Careers

Impulse Advanced Communications is enabling businesses to operate more effectively in a digital world. To drive this we need talented people who are energized by change, ready for challenges, and want to make a difference. If you meet this description, please check below for opportunities in the following areas:


Customer Success Representative

Summary:

The Customer Success Representative is an individual contributor role working as part of the Customer Success Team, focusing on the administrative duties of account management, and acting as a liaison between the client and the Technical Assistance Center.

Essential Duties and Responsibilities:

  • Preform contract administrative duties
  • Audit customer existing services
  • Collaborate with the Technical Assistance Center (TAC) and Project Managers
  • Positively interacts and collaborates with clients and internal business groups to ensure a smooth transaction with the client
  • Professionally communicate with clients via phone and email
  • Entering and updating client data in CRM
  • Responds to customer requests promptly and professionally; develops and maintains positive customer relationships, both internally and externally
  • Respond to post-sales support issues to ensure client satisfaction
  • Understands and follows company policies and procedures

Qualifications:

  • Bachelor’s Degree preferred
  • 1-2 years of experience in customer servicing preferred
  • Excellent verbal and written communication skills
  • Ability to interact with all levels of an organization
  • Proficient with MS Excel
  • Detail-oriented and analytical
  • Strong team player, but a self-starter

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Tuition reimbursement
  • Vision insurance
  • Volunteer Time Off

Schedule:

  • 8-hour shift
  • Day shift
  • Monday to Friday

Network Engineer - IP Routing/Switching

Impulse Advanced Communications has helped IT leaders manage communications technology for 25 years. We are looking to augment our Network Operations team in Goleta with someone who has a good understanding of IP routing and switching and wants a career path into advanced IP/WAN engineering at the enterprise & carrier level.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Includes the following, other duties may be assigned.

  • Monitoring and troubleshooting of Impulse managed customer network equipment in accordance with SLA
  • Installation, monitoring, troubleshooting, and maintenance of Impulse Central Offices, Data Centers, Points of Presence, and HQ infrastructure
  • Troubleshoot network and voice application issues
  • Schedule and administer customer router upgrades
  • Facilities maintenance and security
  • Assist the implementation team with customer equipment configuration prior to installation
  • Serve as an escalation point as required
  • Participate in an after-hours on-call rotation
QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • At least 3 years of experience configuring and managing Cisco/Juniper/Adtran routers and switches or the equivalent from command line and basic proficiency in Cisco IOS.
  • Must have a strong background with LAN, WAN, Routers, Switches, and other network hardware
  • Functional knowledge of IP routing and switching including VLAN configuration, OSPF, MPLS, BGP
  • Firewall Experience (Cisco ASA, Juniper SRX, or Fortigate)
  • Basic Python scripting skills preferred
  • Experience with L2VPN/L3VPN technologies (LDP/MPLS/EVPN/VXLAN etc)
  • Knowledge of LAN technologies (802.1Q, QoS)
  • Basic knowledge of VOIP technologies
  • CCNA Required / CCNP-CCIE Preferred

Please e-mail all responses to hr[email protected] and include or attach your resume.
You may also fax your resume to (805) 692-2324.

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MENU
  • Phone System
    • ClearStar Phone System
    • Why Impulse
    • ClearStar with Cisco Webex
    • Features
      • ClearStar SMS
      • Unity
        • Unity Call Control App
        • Unity Reception App
        • Unity Contact Center
        • UnityWeb
        • Unity CRM Connector
        • Unity Mobile
      • Call Recording
      • Video Calling
      • Call Center
      • Interactive Voice Response (IVR)
      • CC-One Contact Center
      • MobileLink
    • Equipment
    • ClearStar Plans
  • Services
    • Internet Connectivity
      • Impulse Fiber
      • Impulse Ethernet over Copper
      • Impulse Fixed Wireless
        • PulseWireless
        • Wireless Broadband
      • Impulse LTE Backup
    • SD-WAN
    • Business Phone Service
    • Network Monitoring & Management
    • Network Design
    • Colocation Services
  • Customers
  • Support
    • Network Status
    • ClearStar Phone System
      • Guides & Training
      • ClearStar with Cisco Webex
      • ClearStar SMS
      • Unity
        • ClearStar Unity
        • ClearStar Unity Receptionist
        • Unity Salesforce Connector
        • ClearStar Unity Mobile
      • Call Recording Support Page
      • Interactive Voice Response (IVR)
      • Desktop Fax
      • MobileLink Support
      • UC-One Support
        • Legacy UC-One Support
      • Large-Scale Conference Bridge
    • Internet Access
      • Business Services
        • Fiber Support
        • T1 Support
        • SD-WAN Support
        • LTE Support
        • Wireless Broadband Support
        • Managed Wi-Fi FAQ
        • ADSL2+ & EOC Support
      • Residential Services
        • Wireless Broadband Support
        • Managed Wi-Fi FAQ
        • DSL Support
        • Dial-Up Support
    • Email & Zimbra
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    • Agreements & Policies
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