Network Status

June 20th, 2019 8:00am(reported by Stephen)Affects: Wireless Connectivity

We are currently experiencing a wireless outage off our WCC Prism West Access point. Any customers off this Access Point are currently down. Our wireless engineers are currently looking into this for resolution.

June 19th, 2019 9:56am(reported by Stephen)Affects: ClearStar

This morning between approximately 6:30AM PST and 9:15AM PST we experienced intermittent issues with call completion and phone registration on our ClearStar voice platform. One of the software elements of the platform was experiencing an exceptionally high amount of authentication attempts from unauthorized devices which impacted the overall platform's ability to handle calls. The attempts to authenticate were not successful, and we were able to block the traffic once we identified it, so we believe we have corrected the immediate problem and the call platform was re-stabilized as of approximately 9:15AM. We will be working with the software provider to mitigate the impact of a similar attack in the future.

June 19th, 2019 8:00am(reported by Stephen)Affects: ClearStar

We are experiencing intermittent issues on our voice platform. Our engineering team is working on identifying the cause and establishing an estimated time of repair.

June 10th, 2019 4:50pm(reported by Systems)Affects: Webmail Servers

A number of webmail users are reporting error pop-ups when attaching files to messages they are attempting to compose. Inbound attachments do not appear to be affected at this time. Outbound attachments on messages composed in email clients (such as Thunderbird or Outlook) do not appear to be affected at this time. Our Systems Administration Team is investigating. There is no Estimated Time to Resolution. Updates to follow as they come available.

June 10th, 2019 4:34pm(reported by Stephen)Affects: ClearStar

Our upstream carrier has isolated and resolved their outage. We are now seeing calls operate at normal levels with no issues.