Empower Your Receptionist
Unity Receptionist is designed to support even the busiest front desk environments. Featuring a dynamic Busy Lamp Field presence, the ability to tag calls on hold and “popping” notifications when desired extensions become free, Unity Receptionist has unique capabilities to efficiently and intelligently manage inbound calls across all your offices.
Call Center Agent Visability
To cater to the busiest front desk scenarios, Unity Reception includes all call center Agent capability, including ACD states and personal wallboard services to display in real-time current queue conditions such as the number of calls in queue and wait times.
Introducing a new level of personalization for inbound callers, Unity Receptionist will display the last transfer recipient to maximize their contact experience.
Dynamic Presence Lookup
The busy lamp field automatically updates to graphically display the presence and calendar of all users matching the search criteria; whether the Receptionist is searching a user, department, or call center. This effectively means there is no limit to the number of users that can be monitored.
Hold & Link
This unique feature visually alerts the user when the desired party is available to take the call. Simply right-click a busy colleague and select ‘Hold & Link’. When they become available right-click again to transfer the held caller.
Remote Service Configuration
Unity Receptionist empowers front desk attendants with this feature that allows the Receptionist to change the Do Not Disturb, presence, and call forwarding settings for any other users within the company.