Impulse is awarding Jason Cowell the Wolf Award for Professionalism. When Jason joined the CSR team for Impulse he brought with him an enthusiasm for learning and a passion for solving customer problems. Most importantly, he contributed by making it his personal goal every day to help the team meet its goals. He focuses intently on getting calls answered in time and getting all tickets addressed during…
[Read More]
Archives for April 2011
Impulse Completes SAS 70 Audit
Receives Rigorous Type II Auditor Attestation on Internal Controls Impulse Advanced Communications announces the completion of a SAS 70 Type II Audit on the company’s internal controls, inclusive of it’s datacenters in Santa Barbara and Goleta. The Type II report includes both he description internal controls (Type 1) as well as third party verification that those control objectives have been achieved over a period of time. Statement…
[Read More]
Passionate Problem Solving Award – Aaron Calvert
Impulse is awarding Aaron Calvert the Wolf Award for Passionate Problem Solving. He recently worked extra hours to test and figure out all the details of the changes implemented in Broadsoft’s newly released Call Center for the purpose of presenting it to a customer the next morning. He configured the Call Center and then tested out all the possible scenarios that our customers could run into.