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Impulse LTE Support

LTE Troubleshooting

If you lose connectivity with your LTE router, please follow these steps before calling Impulse Support:

  1. Ensure the device has power. Check the device to verify the status light is illuminated and solid green. If the status light is flashing the device is still booting. Typical boot time is 2 minutes.
  2. Verify cellular antennas are securely attached to the device. There are two cellular antennas for each cellular radio. The default antennas are paddle-shaped and are screwed into the SMA connectors labeled “Cellular Main” and “Cellular Aux”.
  3. Verify cellular connectivity. Check the Cellular status light and verifying it is solid green. The light will flash when connecting to the cellular network. The device may take up to 5 minutes connecting to the cellular network.
  4. Call Impulse Support at 805-456-5800 to open a troubleshooting ticket.

Impulse LTE Setup Guide

When your PepLink LTE router arrives, please follow this installation guide:  LTE Installation Guide.

If you have any issues, please call Impulse at 805-456-5800.

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  • Phone System
    • ClearStar Phone System
    • Why Impulse
    • ClearStar with Cisco Webex
    • Features
      • ClearStar SMS
      • Unity
        • Unity Call Control App
        • Unity Reception App
        • Unity Contact Center
        • UnityWeb
        • Unity CRM Connector
        • Unity Mobile
      • Call Recording
      • Video Calling
      • Call Center
      • Interactive Voice Response (IVR)
      • CC-One Contact Center
      • MobileLink
    • Equipment
    • ClearStar Plans
  • Services
    • Internet Connectivity
      • Impulse Fiber
      • Impulse Fixed Wireless
        • PulseWireless
        • Wireless Broadband
      • Impulse LTE Backup
    • SD-WAN
    • Business Phone Service
    • Network Monitoring & Management
    • Network Design
    • Colocation Services
  • Customers
  • Support
    • Network Status
    • ClearStar Phone System
      • Guides & Training
      • ClearStar with Cisco Webex
      • ClearStar SMS
      • Unity
        • ClearStar Unity
        • ClearStar Unity Receptionist
        • Unity Salesforce Connector
        • ClearStar Unity Mobile
      • Call Recording Support Page
      • Interactive Voice Response (IVR)
      • Desktop Fax
      • MobileLink Support
      • UC-One Support
        • Legacy UC-One Support
      • Large-Scale Conference Bridge
    • Internet Access
      • Business Services
        • Fiber Support
        • T1 Support
        • SD-WAN Support
        • LTE Support
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        • Managed Wi-Fi FAQ
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      • Residential Services
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