Increase Team Effectiveness
Ensure that your company is delivering the exact customer experience model you want to provide.
Ensure that your company is delivering the exact customer experience model you want to provide. Using the tools available with cloud-based call recording to monitor and improve your call procedures.
Set up profiles of a happy customer or an upset customer by using several key phrases that the program will recognize and then email a supervisor informing them that they have a happy customer or an unhappy customer on the line.
Record Mobile Calls
All calls are recorded securely to Impulse’s cloud-based infrastructure. You can keep them for 30 days or longer if you choose.
Instant Web-Based Playback
Create an unlimited number of managers with personal views that can log into a web portal to see and listen to all calls that are happening in real time.
View statistics of calls as they happen. Monitor things like: last week’s trends, calls in progress, people on the phone, calls by location and more.