Network Status

Current Network Status:

ClearStar:Issue Reported
Data Center:Normal
DNS Servers:Normal
Internet Connectivity:Normal

Mail Servers:Normal
Webmail Servers:Normal
Wireless Connectivity:Normal
Hosting:Normal

Most Recent Issues:

October 4th, 2024 10:37am(reported by Stephen)Affects: ClearStar

We are experiencing a texting outage. If you use Impulse texting services and send out a text it will not deliver. Our Voice Engineers are working with our vendor Bandwidth to get this resolved as quickly as possible.

October 2nd, 2024 4:38pm(reported by Dane)Affects: Internet Connectivity

Impulse engineers identified and addressed the core network issues. Traffic is routing as expected. If you experience any further connectivity issues please call us at 805-456-5800.

October 2nd, 2024 4:22pm(reported by Dane)Affects: Internet Connectivity

Impulse is continuing to troubleshoot the core network issue. We are seeing improvements.

October 2nd, 2024 3:56pm(reported by TAC)Affects: Internet Connectivity

We currently are experiencing issues in our core network that our Engineers are actively troubleshooting.

October 2nd, 2024 3:44pm(reported by Dane)Affects: Internet Connectivity

Impulse is experiencing issues in our core network and we are actively troubleshooting. There is no current ETR.

Previous Issues:

October 2nd, 2024 10:24am(reported by TAC)Affects: Internet Connectivity

Customers in the Goleta and Santa Barbara areas are experiencing issues with their connectivity. Our engineers are currently investigating the issue and will have updates shortly.

September 11th, 2024 1:24pm(reported by TAC)Affects: Wireless Connectivity

As of 2:00 am September 10th, 2024, Frontier engineers replaced a faulty network card on their transport equipment restoring normal network connectivity. All network behaviors have been stable since restoration.

September 9th, 2024 6:03pm(reported by Stephen)Affects: Wireless Connectivity

Our engineers have restored a wireless failover to Santa Ynez and connection is up. Our main Frontier connection to Santa Ynez is still down and Frontier is still working on this and have reported multiple outages in the same Central Office. There is no ETR from Frontier at this time.

September 9th, 2024 10:45am(reported by TAC)Affects: Wireless Connectivity

Customers in the Santa Ynez area are experiencing issues with their connectivity. Our Engineers are working to restore the connection at this time. No ETR.

August 28th, 2024 6:08am(reported by TAC)Affects: Wireless Connectivity

Event concluded. Power was restored by Southern California Edison to Painted Cave Wireless site allowing network restoration by 7:40 pm on 8/27/24.

August 27th, 2024 4:33pm(reported by TAC)Affects: Wireless Connectivity

Updated ETR from Southern California Edison for Painted Cave wireless is 6 PM PST

August 27th, 2024 10:59am(reported by TAC)Affects: Wireless Connectivity

Painted Cave connection is down due to Southern California Edison maintenance outage ETR 3:00 PM

August 21st, 2024 11:19am(reported by TAC)Affects: Wireless Connectivity

Customers in our Santa Ynez Valley area are experiencing connectivity issues. Our engineers are actively looking into the issue. No ETR at this time.

August 11th, 2024 4:54pm(reported by Stephen)Affects: Internet Connectivity

CATO engineers have resolved the issue. If you are still expeiencing any issues with your CATO service please reach us at 805-456-5800.

August 11th, 2024 4:22pm(reported by Stephen)Affects: Internet Connectivity

We are expienecing an issue with our CATO network services connecting to the internet. CATO has reported a global issue affecting all customers and their engineers are currently investigating the issue.

June 18th, 2024 9:44am(reported by Stephen)Affects: Wireless Connectivity

We are seeing power restored to the Gardner POP as of 5:30pm on 6/17. If you are still having issues after this time, please contact us at 805-456-5800.

June 17th, 2024 4:37pm(reported by Stephen)Affects: Wireless Connectivity

Wireless connectivity out of our Gardner POP is down due to a power outage. PG&E's estimated time to repair is 11:45pm tonight. This will affect customers in the Buellton/Solvang and Santa Ynez areas.

June 13th, 2024 1:36pm(reported by Impulse)Affects: ClearStar

Cisco reports that the infrastructure issue affecting inbound WebEx Mobile calls has been resolved. If you are still experiencing issues, please call us at (805) 456-5800.

June 13th, 2024 1:35pm(reported by Impulse)Affects: ClearStar

June 13th, 2024 1:29pm(reported by TAC)Affects: ClearStar

June 13th, 2024 12:42pm(reported by Stephen)Affects: ClearStar

Cisco has identified an issue with one of their servers that is affecting Webex for BroadWorks: Intermittent push notification failures for inbound calls. Their engineers are working to restore service, no ETR at this time.

June 13th, 2024 11:30am(reported by Stephen)Affects: ClearStar

We have identified the WebEx Mobile Incoming call issue to be with Cisco infrastructure and not with Impulse. We are actively working with Cisco Engineers to identify the issue. There is no ETR at this time.

June 13th, 2024 10:10am(reported by Stephen)Affects: ClearStar

As of 8:55 this morning, we experienced an outage on WebEx mobile, affecting incoming calls. Our engineers are working on this issue and have opened tickets with Cisco. There is no ETR at this time.

April 23rd, 2024 5:00pm(reported by Stephen)Affects: Wireless Connectivity

Power has been restored and all wireless services up in the Painted Cave area are back up.

April 23rd, 2024 11:40am(reported by Stephen)Affects: Wireless Connectivity

Impulse has identified a power issue up at Painted Cave affecting our wireless service. Edision is currently working on the issue, there is no ETR at this time.

April 23rd, 2024 7:23am(reported by TAC)Affects: Wireless Connectivity

Impulse is currently experiencing a Wireless outage affecting the Painted Cave. Engineers are investigating. No ETR. Further updates will be posted as they become available.

March 11th, 2024 8:59am(reported by Stephen)Affects: Wireless Connectivity

The carrier has found an issue at the Core Site Data Center in LA and have dispatched a Core Site technician. The technician has replaced a bent fiber cable, and we are now seeing services restored. If you are experiencing any issues after this, please reach us at 805-456-5800.

March 10th, 2024 12:17pm(reported by TAC)Affects: Wireless Connectivity

Upstream carriers have confirmed that there is a larger outage due to a card failure. Technicians are en route with hardware replacements, expected on site within the next 2 hours.

March 10th, 2024 11:15am(reported by TAC)Affects: Wireless Connectivity

Currently some of our wireless customer in the Santa Ynez Valley area may be experiencing slow or interrupted service. Our technicians are aware and working with upstream carriers to address the issue.

March 10th, 2024 1:30am(reported by TAC)Affects: Internet Connectivity

Currently there is an ongoing outage that is affecting certain fiber customers. Our technicians are aware and have begun working with upstream carriers to resolve the issue. The current estimated time of restoration is 05:30 3/10/2024.

February 13th, 2024 8:38am(reported by TAC)Affects: Internet Connectivity

Impulse resolved the issue with the upstream carrier having an outage in the LAX datacenter. If you're experiencing any issues outside of this please contact 805-456-5800.

February 7th, 2024 3:14pm(reported by Stephen)Affects: Internet Connectivity

The upstream carrier has confirmed they are having an outage in the LAX datacenter. They have dedicated teams working on the issue.

February 7th, 2024 3:14pm(reported by Stephen)Affects: Internet Connectivity

Impulse has identified issues affecting access to certain websites served via the Akamai Content Delivery Network, related to traffic entering the network of one of the upstream Tier 1 providers. We are working with the upstream carrier to address their network problem. Meanwhile, Impulse NOC is implementing measures to mitigate the impact by rerouting traffic around the affected upstream carrier.

January 15th, 2024 10:00pm(reported by Stephen)Affects: Data Center

Temperatures inside the Chicago Data Center have stabilized and are now within normal operating ranges. We will continue to monitor the situation. If you have any issues please contact support at 805-456-5800.

January 14th, 2024 1:15pm(reported by Stephen)Affects: Data Center

We are experiencing overheating issues at our Chicago Data Center and our engineers will be shutting down some servers to prevent failure. Data Center engineers are aware of the issue and are working on this. Once this is resolved we will be turning these servers backup. You may experience intermittent or no connectivity through our Chicago Data Center during this outage.

November 20th, 2023 4:00pm(reported by Stephen)Affects: Wireless Connectivity

Our wireless engineers have identified the issue and resolved. If you are still experiencing any issues, please call us at 805-456-5800.

November 20th, 2023 9:56am(reported by Stephen)Affects: Wireless Connectivity

We are experiencing a Wireless Outage at our Gardner repeater site that is affecting customers in the San Ynez area. Our engineers are in the process of configuring a new piece of equipment to replace the one that has failed. No ETR at this time.

November 15th, 2023 10:03pm(reported by Dane)Affects: Internet Connectivity

Power issues have been resolved at the Goleta Central Office. Connectivity has been restored. If you are experiencing an outage please call us at 805-456-5800. Thank you.

November 15th, 2023 9:56pm(reported by Dane)Affects: Internet Connectivity

The Goleta Central Office is experiencing power issues. There is no estimated time for restoration from Frontier. Thank you for your patience.

November 15th, 2023 6:08pm(reported by TAC)Affects: Internet Connectivity

Our engineers are still investigating a hardware issue. No current ETR.

November 15th, 2023 5:21pm(reported by TAC)Affects: Internet Connectivity

We are experiencing an outage in Goleta affecting customers with EOC and ADSL2+. Our engineer has been dispatched to the central office to investigate.

November 13th, 2023 12:58pm(reported by TAC)Affects: Wireless Connectivity

Currently one of our wireless access points is experiencing an outage. The issue has been escalated and our network engineers are working to resolve the issue.

September 14th, 2023 8:22pm(reported by Dane)Affects: Wireless Connectivity

Wireless Connectivity has been restored. An Equipment issue has been resolved. If you experience connectivity issues, please call 805-456-5800.

September 14th, 2023 7:39pm(reported by Dane)Affects: Wireless Connectivity

Impulse is currently investigating a Wireless connectivity issue affecting Cassa Cassara and Gravel Peak customers. Further updates will follow as more information becomes available. Thank you for your cooperation.

August 4th, 2023 10:50am(reported by Stephen)Affects: Wireless Connectivity

Our wireless engineers have replaced the radio at the peak. We are now seeing a stable connection. If you experience any further issues please call us at 805-456-5800.

August 3rd, 2023 9:35am(reported by Stephen)Affects: Wireless Connectivity

Our wireless engineers are dispatching to Santa Ynez Peak and will be working on this issue. ETA is 10am.

August 2nd, 2023 2:46pm(reported by Stephen)Affects: Wireless Connectivity

We are currently experiencing a wireless outage at our Refugio repeater site. Our wireless engineers are aware of this and are making preparations to go up to the peak and investigate the issue.

July 7th, 2023 8:32am(reported by TAC)Affects: Internet Connectivity

All SD-WAN connectivity has been restored. If you experience any further issues please call us at 805-456-5800.

July 6th, 2023 9:29am(reported by Stephen)Affects: Internet Connectivity

Our engineers have identified the issue with the vendor and are working towards a resolution. We should have an ETR soon.

July 6th, 2023 8:49am(reported by TAC)Affects: Internet Connectivity

Impulse is experiencing instability on the SDWAN network after maintenance. Customers using this service will experience drops and or disconnects. Our engineers are working with our vendor and have escalated the case with them.

June 6th, 2023 8:47pm(reported by Dane)Affects: ClearStar

Our Engineers have identified and resolved the issue. Clearstar calling and connectivity have been restored.

June 6th, 2023 8:31pm(reported by TAC)Affects: ClearStar

Impulse has detected a service impairment to the Clearstar Calling platform. Our network and telephony engineers are actively working to mitigate this interruption. Users may experience intermittent loss of phone connectivity. Updates will be provided as they become available.

March 30th, 2023 3:23pm(reported by TAC)Affects: Wireless Connectivity

The underlying network conditions have been resolved and full wireless connectivity has been restored. If you continue to experience any trouble, please call us at 805-456-5800.

March 29th, 2023 5:59pm(reported by TAC)Affects: Wireless Connectivity

There is currently a fiber cut and radio damage. This is causing a bottleneck and may result in slower speeds. We are working to resolve the issue.

March 16th, 2023 9:55am(reported by Stephen)Affects: Wireless Connectivity

Our wireless engineers have made the necessary repairs to the cable and we are seeing the radio is back up. Please reach out to us if you are still experiencing any issues at 805-456-5800.

March 16th, 2023 8:39am(reported by Stephen)Affects: Wireless Connectivity

Our wireless engineers are heading up to Santa Ynez Peak this morning and will assess the situation.

March 14th, 2023 12:23pm(reported by TAC)Affects: Wireless Connectivity

Our wireless engineers have identified an issue at Santa Ynez Peak and will be going up once the weather dries out.

March 14th, 2023 8:03am(reported by Stephen)Affects: Wireless Connectivity

Impulse is experiencing a wireless outage in the Refugio area. Our wireless engineers are investigating.

March 6th, 2023 12:33pm(reported by Stephen)Affects: Wireless Connectivity

Frontier has notified Impulse that the fiber cut has been fully restored and we are now seeing wireless services restored. If you are still experiencing issues please call us at 805-456-5800.

March 6th, 2023 8:15am(reported by Stephen)Affects: Wireless Connectivity

Impulse is continuing to work with Frontier through this outage that is affecting customers from the Santa Ynez Valley to Lompoc. Frontiers new ETTR is now 3pm today to have this resolved. They have called in more cable splicers to assist with the repairs and should be onsite at this time. The issue started early Saturday morning from a blown high power electrical issue that blew the cable in half. SCE and fire department failed to notify Frontier when this happened. Impulse will continue to provide you updates during this outage. If you have any additional questions or issues, please feel free to contact us at (805) 456-5800.

March 6th, 2023 6:23am(reported by Stephen)Affects: Wireless Connectivity

Impulse is continuing to work with Frontier through this outage that is affecting customers from the Santa Ynez Valley to Lompoc. They have called in more cable splicers to assist with the repairs and should be onsite at this time. The issue started early Saturday morning from a blown high power electrical issue that blew the cable in half. SCE and fire department failed to notify Frontier when this happened. Impulse will continue to provide you updates during this outage. If you have any additional questions or issues, please feel free to contact us at (805) 456-5800.

March 5th, 2023 8:56pm(reported by Stephen)Affects: Wireless Connectivity

Impulse continues to work with the upstream carrier and escalating the issue. The upstream carrier is calling in more cable splicers to assist with the work. The team will be back on at 6am to continue work. Impulse will continue to provide updates as they become available.

March 5th, 2023 3:55pm(reported by Stephen)Affects: Wireless Connectivity

The upstream carrier is laying the new cables at this time and have extended the ETR to 10pm tonight. Impulse will continue to provide updates as they become available.

March 5th, 2023 1:17pm(reported by Stephen)Affects: Wireless Connectivity

The upstream carrier is still working hard on repairing the cable and are laying new cables at this time. They have extended the ETR to 4pm today. Impulse will continue to provide updates as they become available.

March 5th, 2023 8:54am(reported by Stephen)Affects: Wireless Connectivity

The upstream carrier has resumed work and a cable splicer is onsite. Their expected ETR is now 1:30pm today. Impulse will continue to provide updates as they become available.

March 4th, 2023 10:46pm(reported by Stephen)Affects: Wireless Connectivity

The upstream carrier has identified the source of the trouble and will resume work in the morning due to safety concerns. Impulse will continue to provide updates as they become available.

March 4th, 2023 5:45pm(reported by TAC)Affects: Wireless Connectivity

The upstream carrier has identified the source of the trouble and tentatively estimates that service should be restored around 11 PM tonight. Impulse will continue to provide updates as they become available.

March 4th, 2023 5:02pm(reported by TAC)Affects: Wireless Connectivity

Our upstream carrier is continuing to troubleshoot the main fiber connection responsible for feeding the Impulse Wireless network. Impulse continues to investigate other components of the wireless infrastructure. We will provide updates as they become available.

March 4th, 2023 11:42am(reported by TAC)Affects: Wireless Connectivity

While extreme weather conditions persist, our upstream carrier has dispatched cable splicers to make repairs to our backup fiber connection. Impulse will continue to provide updates as they become available.

March 4th, 2023 8:39am(reported by Stephen)Affects: Wireless Connectivity

We are experiencing a wireless outage that is affecting the Buellton/Solvang and Lompoc areas. Our wireless engineers are actively troubleshooting the issue.

January 26th, 2023 10:12am(reported by TAC)Affects: Internet Connectivity

Splicing is 100% complete and seeing all circuits restored

January 26th, 2023 7:48am(reported by TAC)Affects: Internet Connectivity

The carrier has begun splicing the fiber cable at both ends with an ETR of 11am.

January 25th, 2023 5:08pm(reported by TAC)Affects: Internet Connectivity

The connectivity issue has been isolated to a cut fiber cable in the Pasadena area. There is no ETR. Frontier has begun repairs.

January 25th, 2023 2:55pm(reported by Dane)Affects: Internet Connectivity

Impulse is experiencing a connectivity outage affecting customers in the Camarillo and Oxnard areas. Path down between Los Angeles and Santa Barbara due to a fiber issue. They have techs en route to isolate. Updates will be posted as they become available. f you have any questions, please call us at 805-456-5800.

January 18th, 2023 11:00pm(reported by Dane)Affects: Data Center

Power has been restored to Impulse data centers. Please be aware you may need to reboot and power cycle internal equipment to reestablish the connection."

January 18th, 2023 8:25pm(reported by TAC)Affects: ClearStar

Impulse is experiencing an area power outage affecting our connection services. Southern California Edison is working rapidly to restore power and currently estimates the return of power and service at about 10:00 PM.

January 18th, 2023 8:25pm(reported by TAC)Affects: Data Center

January 18th, 2023 7:24pm(reported by TAC)Affects: ClearStar

January 18th, 2023 7:24pm(reported by TAC)Affects: Data Center

January 18th, 2023 6:20pm(reported by TAC)Affects: Data Center

Impulse services are unavailable due to a wide area power outage at our datacenter. Southern California Edison is aware and have an ETR of 7:45pm.

January 18th, 2023 5:51pm(reported by TAC)Affects: ClearStar

January 18th, 2023 5:47pm(reported by TAC)Affects: Internet Connectivity

January 18th, 2023 2:30pm(reported by TAC)Affects: Wireless Connectivity

Impulse Services are currently unavailable due to an area power outage to our network. Our technicians are currently assessing the situation. Southern California Edison is aware of this power outage situation and rapidly working on a resolution. Edison Outage # 000800200364 https://www.sce.com/outage-center/check-outage-status?ecid=eml~nuance~cim198-repair-outage-update~trns~res~120221~check-your-outage-status

January 17th, 2023 3:16pm(reported by TAC)Affects: Wireless Connectivity

Wireless connectivity to Gibralter Peak has been restored as of 2:30 PM PST. For additional questions please call 805-456-5800.

January 12th, 2023 1:32pm(reported by TAC)Affects: Wireless Connectivity

Impulse wireless engineers have completed their repairs to portions of the Impulse Wireless infrastructure and restored service to the Lompoc/Gravel Peak area. If you continue to experience any issues, please call 805-456-5800

January 12th, 2023 1:30pm(reported by TAC)Affects: Wireless Connectivity

January 12th, 2023 7:05am(reported by Stephen)Affects: Wireless Connectivity

Our wireless engineers found there was an electrical issue and a significant short that fried the switch port and radio that goes to Gravel Peak. They will be configuring and taking up new equipment to replace these. ETR is set for 10:30am.

January 11th, 2023 10:20am(reported by TAC)Affects: Wireless Connectivity

Impulse is experiencing a Wireless outage at Gibraltar Peak due to power. There is no access to the peak. Currently no estimated time for restoration. We apologize for the inconvenience.

January 11th, 2023 7:56am(reported by Stephen)Affects: Wireless Connectivity

We are experiencing a Wireless outage at Gibraltar peak due to a power outage from recent storms. Our wireless engineers are working on the issue.

January 10th, 2023 1:18pm(reported by Stephen)Affects: Wireless Connectivity

We are experiencing an outage at Gravel Peak that delivers wireless service to the Lompoc area. Our engineers are aware and will be dispatching once the roads are open.

November 22nd, 2022 9:45pm(reported by TAC)Affects: Internet Connectivity

Impulse monitoring has indicated that service has been restored to the affected customers. Traffic now appears to be flowing normally over the circuits. Impulse will continue to monitor the circuits for any indication of ongoing trouble.

November 22nd, 2022 9:07pm(reported by Stephen)Affects: Internet Connectivity

Lumen has stated there is a fiber cut between LA and Santa Barbara and they are actively working on resolving this. Impulse will provide additional updates in the morning if the issue persists. If you have any questions, please call 805-456-5800 or reach out to your respective TAC Teams via phone or email.

November 22nd, 2022 5:25pm(reported by TAC)Affects: Internet Connectivity

Impulse has allocated technicians to continue working with carriers into the night to push for urgent resolution. Impulse will provide additional updates in the morning if the issue persists. If you have any questions, please call 805-456-5800 or reach out to your respective TAC Teams via phone or email.

November 22nd, 2022 4:34pm(reported by TAC)Affects: Internet Connectivity

Impulse has gained contact with the carriers. The carrier states that they believe a Node is down and are doing co-op testing to confirm.

November 22nd, 2022 3:50pm(reported by TAC)Affects: Internet Connectivity

Impulse Technicians have escalated with carriers to push for isolation. Updates will be posted in 30-minute increments or when available. If you have any questions, please call 805-456-5800 or reach out to your respective TAC Team via phone or email.

November 22nd, 2022 3:50pm(reported by TAC)Affects: Internet Connectivity

November 22nd, 2022 3:11pm(reported by Dane)Affects: Internet Connectivity

Multiple upstream carriers continue to work together and isolate the transport issue responsible for the outage. Impulse technicians continue to engage with upstream carriers and push for a timely resolution. Updates will be posted in 30-minute increments or when available. If you have any questions, please call 805-456-5800 or reach out to your respective TAC Team via phone or email.

November 22nd, 2022 2:30pm(reported by TAC)Affects: Internet Connectivity

Upstream carriers are in the process of isolating the trouble responsible for the current outage. Impulse technicians continue to engage with upstream carriers and push for a timely resolution. Updates will be posted as they become available. If you have any questions, please call 805-456-5800 or reach out to your respective TAC Team via phone or email.

November 22nd, 2022 2:00pm(reported by TAC)Affects: Internet Connectivity

Multiple upstream carriers are currently experiencing a common outage affecting several Impulse customers in the Southern California Region and in related regions. Impulse is actively engaging these carriers and pushing for immediate repairs. The carriers appear to have acknowledged the outages on their end. Updates will be posted when they are available. If you have any questions, please call 805-456-5800 or reach out to your respective TAC Team via phone or email.

November 22nd, 2022 2:00pm(reported by TAC)Affects: Internet Connectivity

September 19th, 2022 7:55am(reported by TAC)Affects: Wireless Connectivity

Impulse continues to work to restore permanent power connections to the Gardner Upper Access Points. Updates will be posted as they become available.

September 19th, 2022 7:35am(reported by TAC)Affects: Internet Connectivity

Frontier is reporting an additional equipment failure on their end. No estimated time for resolution. Updates will be posted when available.

September 16th, 2022 5:06pm(reported by TAC)Affects: Internet Connectivity

Frontier reported that there is extensive damage to the conduit that has to be fixed before new cable can be pulled and spliced. Frontier is transporting new conduit and cable to the site. There is no ETR at this time. Impulse will post an update tomorrow morning. If you have any questions, please call us at 805-456-5800.

September 16th, 2022 1:28pm(reported by TAC)Affects: Internet Connectivity

The location of the damaged fiber lines has been identified, and Frontier techs are in route to evaluate the damage. No ETR at the time. If you have any questions, please call us at 805-456-5800.

September 16th, 2022 11:18am(reported by TAC)Affects: Internet Connectivity

Frontier has an ongoing outage effecting customers circuits from Santa Barbara to Oxnard. There is no ETR at this time. We will post updates on this outage as they become available. If you have any questions, please call us at 805-456-5800.

September 16th, 2022 11:07am(reported by TAC)Affects: Wireless Connectivity

The power line conduit at our Gardner Upper wireless site is still being repaired. We have a generator on site until repairs are complete. If you have any questions, please call us at 805-456-5800.

September 15th, 2022 12:21pm(reported by TAC)Affects: Wireless Connectivity

Our technicians discovered power line conduit was damaged and will be repaired, ETR is 3 days.

September 15th, 2022 10:32am(reported by TAC)Affects: Wireless Connectivity

We are experiencing a power outage at our Gardner Upper wireless site, affecting wireless customers off this site. Repair crews are on site. No ETR at this time.

September 6th, 2022 10:15am(reported by TAC)Affects: Wireless Connectivity

We are experiencing a power outage at our Santa Ynez Peak wireless site, affecting wireless customers off this site. ETR is 3:30PM.

September 6th, 2022 10:15am(reported by TAC)Affects: Wireless Connectivity

Engineers are being dispatched to SYP Peak to isolate the issue further.

September 2nd, 2022 8:52am(reported by Stephen)Affects: Wireless Connectivity

Power has been restored at SYP and we are seeing our devices come back online. Our engineers will monitor the situation throughout the day.

September 2nd, 2022 8:06am(reported by Stephen)Affects: Wireless Connectivity

Our engineers will be dispatching at 10am to SYP Peak to further isolate the issue.

September 2nd, 2022 8:00am(reported by Stephen)Affects: Wireless Connectivity

We are experiencing a power outage at our Santa Ynez Peak wireless site and will affect wireless customers off this site and Refugio. Our engineers are investigating the issue.

August 30th, 2022 1:50am(reported by TAC)Affects: Wireless Connectivity

There is a PG&E power outage effecting our Gardner access point. Power should be restored by 4:30 pm. If you have any questions, please call us at 805-456-5800.

August 3rd, 2022 1:50pm(reported by TAC)Affects: Wireless Connectivity

There is a PG&E power outage effecting our Gardner access point. Power should be restored by 4:30 pm. If you have any questions, please call us at 805-456-5800.

July 29th, 2022 6:15pm(reported by Stephen)Affects: Wireless Connectivity

The wireless network has been stabilized and engineers continue to monitor for issues.

July 29th, 2022 2:40pm(reported by TAC)Affects: Wireless Connectivity

Wireless customers, maybe experiencing connectivity issues. Our Wireless team is actively investigating the problem. There is no ETR at this time. If you have any questions, please call us at 805-456-5800.

July 29th, 2022 2:40pm(reported by TAC)Affects: Wireless Connectivity

July 23rd, 2022 2:30pm(reported by TAC)Affects: Internet Connectivity

The network has been stabilized and engineers continue to monitor for issues.

July 22nd, 2022 1:44am(reported by TAC)Affects: Internet Connectivity

Senior Engineers continue to stablize the network. Please contact us at 805-456-5800 if you are having connectivity issues.

July 22nd, 2022 9:54am(reported by Stephen)Affects: Internet Connectivity

Senior Impulse engineers continue to work with the equipment vendors to improve and maintain network stability. Updates will be posted as they become available.

July 22nd, 2022 8:07am(reported by Stephen)Affects: Internet Connectivity

NOC has restored connectivity out of our Santa Barbara data center and to our Gibraltar site. Connectivity should be up at this time. We will continue to monitor the situation. If you are still experiencing any loss of connectivity out of this data center please don't hesitate to call us - 805-456-5800.

July 22nd, 2022 7:17am(reported by Stephen)Affects: Internet Connectivity

Our NOC engineers have made progress and we have services back up. We are still investigating the cause. There may be intermittent drops as we work through this.

July 22nd, 2022 6:06am(reported by Stephen)Affects: Wireless Connectivity

July 22nd, 2022 6:00am(reported by Stephen)Affects: Internet Connectivity

We are experiencing intermittent connectivity out of our Santa Barbara data center. This will affect internet connectivity and wireless connectivity out of this data center. Customers connecting off of our Gibraltar site will also experience intermittent connectivity. Our NOC engineers are actively troubleshooting the issue.

July 21st, 2022 4:04pm(reported by Stephen)Affects: Internet Connectivity

NOC has made adjustments to the configuration and has restored connectivity out of our Santa Barbara data center and to our Gibraltar site. Connectivity should be up at this time. If you are still experiencing any loss of connectivity out of this data center please don't hesitate to call us - 805-456-5800.

July 21st, 2022 3:44pm(reported by Stephen)Affects: Internet Connectivity

July 21st, 2022 3:44pm(reported by Stephen)Affects: Wireless Connectivity

July 15th, 2022 9:28am(reported by TAC)Affects: Wireless Connectivity

There is a scheduled power outage at our Refugio wireless location until 5pm. Wireless services will be automatically restored once power is back on. If you have any questions, please call us at 805-456-5800

June 27th, 2022 9:25am(reported by TAC)Affects: Wireless Connectivity

June 10th, 2022 2:38pm(reported by Stephen)Affects: Internet Connectivity

Due to an issue with our ticketing system, response times will be slower. Please be patient as our techs work through this. If you have an issue, please call us (805) 456-5800.

May 20th, 2022 8:53am(reported by TAC)Affects: Internet Connectivity

The upstream carrier continues to work on resolving the issue as they have isolated the problem. Connections are being stabilized but there is no current ETA. We will continue to provide updates as they become available.

May 19th, 2022 6:00pm(reported by TAC)Affects: Internet Connectivity

The upstream carrier continues to work on resolving the issue. There is no ETR at this time. We will continue to provide updates as they become available

May 19th, 2022 3:28pm(reported by Stephen)Affects: Internet Connectivity

The carrier has isolated the problem and is working on resolving the issue.

May 19th, 2022 2:48pm(reported by Stephen)Affects: Internet Connectivity

We're currently experiencing an outage on one of our ATT circuits going to Ventura. We have opened a ticket with our carrier.

May 16th, 2022 6:00pm(reported by TAC)Affects: Internet Connectivity

Frontier has made progress to resolve the DSL outage. Customers affected by the DSL outage in Santa Maria and Lompoc, please power cycle your DSL modem and test your connection. If you are still experiencing any connectivity issues, please call us at 805-456-5800.

May 16th, 2022 10:00am(reported by TAC)Affects: Internet Connectivity

The Frontier DSL outage that is affecting Santa Maria and Lompoc customers is still ongoing. Frontier has techs actively working to resolve the outage. There is no ETR at this time.

May 10th, 2022 8:17am(reported by TAC)Affects: Internet Connectivity

The Frontier DSL outage that is affecting Santa Maria and Lompoc customers is still ongoing. Frontier has techs actively working to resolve the outage. There is no ETR at this time.

May 6th, 2022 5:48pm(reported by TAC)Affects: Internet Connectivity

There is a Frontier DSL outage that is affecting Santa Maria and Lompoc customers. Frontier has techs actively working to resolve the outage. There is no ETR at this time.

May 6th, 2022 11:10am(reported by TAC)Affects: Internet Connectivity

Impulse has received numerous reports of residential DSL outages in the Santa Maria and Lompoc areas. We are working with our carriers to restore connectivity. Updates will be posted when available.

March 27th, 2022 11:30am(reported by Stephen)Affects: Internet Connectivity

The Camarillo site came back online during the night and is looking stable.

March 27th, 2022 1:05am(reported by Stephen)Affects: Internet Connectivity

We have lost connectivity to our Camarillo site and have opened tickets with our upstream carrier.

February 25th, 2022 10:58pm(reported by Dane)Affects: Wireless Connectivity

services are now operating normally across the redundant path after a hardware fault was corrected.

February 25th, 2022 10:55pm(reported by Dane)Affects: Internet Connectivity

services are now operating normally across the redundant path after a hardware fault was corrected.

February 25th, 2022 10:55pm(reported by Dane)Affects: ClearStar

ervices are now operating normally across the redundant path after a hardware fault was corrected.

February 25th, 2022 10:36pm(reported by Dane)Affects: Wireless Connectivity

Impulse is experiencing a network outage. Our backbone circuit out of LA is down. Our Network Operations team is investigating.

February 25th, 2022 10:36pm(reported by Dane)Affects: Internet Connectivity

Impulse is experiencing a network outage. Our backbone circuit out of LA is down. Our Network Operations team is investigating.

February 25th, 2022 10:35pm(reported by Dane)Affects: ClearStar

Impulse is experiencing a network outage. Our backbone circuit out of LA is down. Our Network Operations team is investigating.

February 18th, 2022 8:21am(reported by Dane)Affects: Wireless Connectivity

All Wireless connectivity has been restored. If you have any connectivity issues please call us at 805-456-5800.

February 18th, 2022 8:20am(reported by Dane)Affects: Internet Connectivity

All customer circuits have been restored. If you are still experiencing any connectivity issues, please call us at 805-456-5800.

February 17th, 2022 3:00pm(reported by TAC)Affects: Internet Connectivity

All customer circuits have been restored, we are actively monitoring the network for stability. If you are still experiencing any connectivity issues, please call us at 805-456-5800.

February 17th, 2022 2:50pm(reported by TAC)Affects: Wireless Connectivity

Wireless customers, maybe experiencing conductivity issues. Our Wireless team is actively investing the problem. There is no ETR at this time. If you have any questions, please call us at 805-456-5800

February 17th, 2022 7:08am(reported by TAC)Affects: Internet Connectivity

Construction crew has completed pulling the new fiber and will start splicing now. Approximate restoration is 12:00pm Pacific. We will continue to provide updates as they become available. If you are having connectivity issues outside of this area, please call us at 805-456-5800

February 16th, 2022 5:50pm(reported by TAC)Affects: Internet Connectivity

There is a fiber cut between our carrier and our data center. Fiber repairs are underway, but there is no ETR at this time. The affected area is Ventura and LA. If you are having connectivity issues outside this area, please call us at 805-456-5800.

February 16th, 2022 4:21pm(reported by Dane)Affects: Internet Connectivity

Impulse is experiencing an backbone circuit outage. The underlying carrier is identifying the issue. Further updates will follow as we get them. The affected area is Ventura and LA. If you are having connectivity issues outside of this area, please call us at 805-456-5800.

February 14th, 2022 10:00am(reported by Stephen)Affects: Webmail Servers

Our Systems team found an issue with SMTP and resolved this over the weekend. Email has been tested and we are seeing no issues with sending or receiving at this time. If you continue to experience issues please call our main line at 805-456-5800.

February 12th, 2022 6:10pm(reported by TAC)Affects: Mail Servers

The systems team is looking into the ongoing issue of customers not being able to send emails. -no ETR at this time.

February 12th, 2022 6:09pm(reported by TAC)Affects: Webmail Servers

We have partially fixed the servers to the point that many customers are reporting they can access, send and receive emails when logging into their email on our website webmail-basic.impulse.net to send and receive emails. However, we are still working tirelessly on getting access to Outlook and other third-party email programs. - No ETR for the servers being fully up.

February 12th, 2022 1:00pm(reported by TAC)Affects: Mail Servers

The systems team is looking into the ongoing issue of customers not being able to send emails. -no ETR at this time.

February 12th, 2022 12:58pm(reported by TAC)Affects: Webmail Servers

We have partially fixed the servers to the point that many customers are reporting they can access, send and receive emails when logging into their email on our website webmail-basic.impulse.net. However, we are still working tirelessly on getting access to Outlook and other third-party email programs. - No ETR for the servers being fully up.

February 11th, 2022 8:26am(reported by Stephen)Affects: Mail Servers

The systems team is looking into the ongoing issue of customers not being able to send emails. -no ETR at this time.

February 11th, 2022 4:57pm(reported by TAC)Affects: Webmail Servers

We have partially fixed the servers to the point that many customers are reporting they can access, send and receive emails when logging into their email on our website webmail-basic.impulse.net. However, we are still working tirelessly on getting access to Outlook and other third-party email programs. - No ETR for the servers being fully up.

February 11th, 2022 4:45pm(reported by TAC)Affects: Mail Servers

We have partially fixed the servers to the point that many customers are reporting they can access, send and receive emails when logging into their email on our website webmail-basic.impulse.net. However, we are still working tirelessly on getting access to Outlook and other third-party email programs. - No ETR for the servers being fully up.

February 11th, 2022 2:00pm(reported by TAC)Affects: Mail Servers

Our Systems Team is in the process of rebooting our email servers. This process takes a couple of hours to complete and will cause customers intermittent loss of access to their email accounts during this time. -no ETR at this time.

February 11th, 2022 2:00pm(reported by TAC)Affects: Webmail Servers

February 11th, 2022 10:15am(reported by TAC)Affects: Mail Servers

Our Systems Team is preparing to reboot our email servers. This process takes a couple of hours to complete and will cause customers intermittent loss of access to their email accounts during this time.

February 11th, 2022 10:15am(reported by TAC)Affects: Webmail Servers

February 11th, 2022 9:00am(reported by TAC)Affects: Webmail Servers

The systems team is looking into the ongoing issue email customers are experiencing. Many are now reporting they cannot log into their account—no ETR at this time.

February 11th, 2022 9:00am(reported by TAC)Affects: Webmail Servers

The systems team is looking into the ongoing issue email customers are experiencing. Many are now reporting they cannot log into their account—no ETR at this time.

February 10th, 2022 9:57am(reported by TAC)Affects: Mail Servers

The systems team is looking into the ongoing issue of customers not being able to send emails. -no ETR at this time.

February 10th, 2022 9:57am(reported by TAC)Affects: Webmail Servers

The systems team is looking into the ongoing issue of customers not being able to send emails. -no ETR at this time.

February 9th, 2022 2:45pm(reported by TAC)Affects: Webmail Servers

Customers are experiencing trouble sending emails using third-party email programs. This is a known problem that our systems team is looking into the cause. We recommend that customers experiencing this problem try logging into their email account a webmail-basic.impulse.net and testing if they can send emails there.

February 9th, 2022 2:45am(reported by TAC)Affects: Mail Servers

February 7th, 2022 2:45pm(reported by TAC)Affects: Wireless Connectivity

The Access Point for Refugio has lost connection. Our techs are looking into this—no ETR at this time.

December 23rd, 2021 1:40pm(reported by TAC)Affects: ClearStar

The upstream carrier has confirmed that inbound calling functionality has been restored for Webex mobile. Impulse Clearstar Webex for mobile should be fully functional. If you are continuing to experience any issues, please call us at 805-456-5800.

December 23rd, 2021 11:25am(reported by TAC)Affects: ClearStar

Impulse has confirmed that there is an issue with Webex for mobile devices. Clearstar Webex for mobile devices may not be able to receive incoming calls. The upstream provider is making repairs to restore service. Updates will be provided as they become available.

December 18th, 2021 11:40am(reported by TAC)Affects: Wireless Connectivity

Impulse engineers have completed repairs at the Gardner AP and the network remains stable.

December 18th, 2021 9:50am(reported by TAC)Affects: Wireless Connectivity

The Impulse Wireless team has dispatched an engineer to assess the loss in connectivity at our Gardner access points. Updates will be provided when available.

December 14th, 2021 3:30pm(reported by TAC)Affects: Internet Connectivity

Update on outage downtown. Edison Estimated Restoration: Most up by 11:30 PM PST Today.

December 14th, 2021 3:30pm(reported by TAC)Affects: Internet Connectivity

Update on outage downtown. Edison Estimated Restoration: Most up by 11:30 PM PST Today.

December 14th, 2021 12:45pm(reported by TAC)Affects: Internet Connectivity

SCE update on downtown power outage. Estimated Restoration: 3:30 PM PST Today.

December 14th, 2021 10:45am(reported by TAC)Affects: Internet Connectivity

Internet connections for some customers in the Santa Barbara Downtown area are down. This is due to a power outage in the area. For updates on the outage, https://www.sce.com/outage-center/check-outage-status Outage #: 800084349 We apologize for the inconvenience.

December 14th, 2021 8:00am(reported by TAC)Affects: Wireless Connectivity

Wireless APs and signals will be patchy due to the rain. Our Wireless techs are closely monitoring them to ensure service is as stable as possible in this weather.

December 6th, 2021 11:45am(reported by TAC)Affects: Internet Connectivity

December 6th, 2021 11:40am(reported by TAC)Affects: Internet Connectivity

The issue has been fixed with the upstream carrier for the Camarillo outage. Services have been restored. Thank you for your patience.

December 6th, 2021 10:30am(reported by TAC)Affects: Internet Connectivity

We are working with an upstream carrier to track down the cause of the outage—no ETR at this time.

December 6th, 2021 9:30am(reported by TAC)Affects: Internet Connectivity

We are working with an upstream carrier to track down the cause of the outage—no ETR at this time.

December 6th, 2021 8:30am(reported by TAC)Affects: Internet Connectivity

Service for our Camarillo CO is currently down. We are working with an upstream carrier to track down the cause of the outage—no ETR at this time.

December 3rd, 2021 10:50am(reported by TAC)Affects: Wireless Connectivity

Power has been restored.

December 3rd, 2021 10:00am(reported by TAC)Affects: Wireless Connectivity

It has been confirmed that the outage is due to PG&E power maintenance scheduled to end at 11:00 AM.

December 3rd, 2021 9:45am(reported by TAC)Affects: Wireless Connectivity

Out Access Point on Gardner has lost connection. We are investigating the cause. Not ETR at this time.

December 1st, 2021 5:15pm(reported by TAC)Affects: Internet Connectivity

Customers at 125 Cremona in Santa Barbara, please test your internet connection and let us know if your services have not been restored.

December 1st, 2021 4:45pm(reported by TAC)Affects: Internet Connectivity

Troubleshooting is still ongoing for 125 cremona in Santa Barbara.

December 1st, 2021 3:40pm(reported by TAC)Affects: Internet Connectivity

125 Cremona in Santa Barbara Update: Tech has dispatched with replacement equipment.

December 1st, 2021 2:50pm(reported by Stephen)Affects: Internet Connectivity

We are experiencing a network outage at 125 cremona in Santa Barbara. Our engineers are actively working on the issue.

October 27th, 2021 2:30pm(reported by Stephen)Affects: Internet Connectivity

The backbone circuit has been placed back into service and all routing has returned to normal state.

October 27th, 2021 1:40pm(reported by Stephen)Affects: Internet Connectivity

The carrier has identified and repaired the damaged fiber. We are monitoring for stability and expect to place the circuit back into service within the next 30 minutes.

October 27th, 2021 8:30am(reported by Stephen)Affects: Wireless Connectivity

Our Refugio AP is experiencing intermittent loss of connectivity while utility companies work to restore power to the mountain grid due to the Alisal Fire.

October 27th, 2021 7:15am(reported by TAC)Affects: Internet Connectivity

We are experiencing a issue with one of our circuits going from Santa Barbara to Los Angeles. We are working with our upstream carrier to resolve the issue.

October 27th, 2021 7:15am(reported by TAC)Affects: Internet Connectivity

A core backbone link between Goleta and Los Angeles is down and we are working with the carrier to get it repaired. Network traffic is being routed through our alternate northern path out of the area and customers will experience higher than normal latency until the connection is repaired.

October 25th, 2021 2:00pm(reported by Stephen)Affects: Wireless Connectivity

Wireless connectivity in the Santa Barbara and Santa Ynez areas have stabilized as the storm moves further south into Ventura and LA counties. There may be periods of heavy rain scattered throughout the Santa Barbara County going into the evening that may disrupt wireless service. We are lifting the wireless advisory as of this time.

October 25th, 2021 1:30pm(reported by Stephen)Affects: Wireless Connectivity

We are continuing to monitor the wireless network during the storm that is affecting the Santa Barbara and Santa Ynez areas. The wireless network remains stable during the break in the storm and we are not seeing any issues. We expect to have intermittent issues this afternoon as the storm continues on with periods of heavy rain.

October 25th, 2021 1:00pm(reported by Stephen)Affects: Wireless Connectivity

October 25th, 2021 12:30pm(reported by Stephen)Affects: Wireless Connectivity

We are continuing to monitor the wireless network during the storm that is affecting the Santa Barbara and Santa Ynez areas. At this time the access points are stable and passing traffic during this break in the storm. We expect to have intermittent issues this afternoon as the storm continues on with periods of heavy rain.

October 25th, 2021 12:00pm(reported by Stephen)Affects: Wireless Connectivity

October 25th, 2021 11:30am(reported by Stephen)Affects: Wireless Connectivity

We are continuing to monitor the wireless network during the storm and due to the heavy rain are experiencing intermittent connectivity at some of our access points in the Santa Barbara and Santa Ynez areas. Expect intermittent internet connection for the next couple of hours or until the storm passes.

October 25th, 2021 11:00am(reported by Stephen)Affects: Wireless Connectivity

October 25th, 2021 10:30am(reported by Stephen)Affects: Wireless Connectivity

We are experiencing intermittent wireless connectivity in the Santa Barbara and Santa Ynez areas due to the heavy rain. Expect intermittent internet connection for the next couple of hours or until the storm passes.

October 25th, 2021 10:00am(reported by Stephen)Affects: Wireless Connectivity

October 25th, 2021 9:30am(reported by Stephen)Affects: Wireless Connectivity

October 25th, 2021 9:00am(reported by Stephen)Affects: Wireless Connectivity

We are experiencing intermittent wireless connectivity in the Santa Barbara and Santa Ynez due to the heavy rain. Expect intermittent internet connection for the next couple of hours.

October 19th, 2021 9:00am(reported by TAC)Affects: Wireless Connectivity

October 18th, 2021 6:00pm(reported by TAC)Affects: Wireless Connectivity

Wireless equipment and power have been restored. Our techs will monitor to ensure stable connections.

October 18th, 2021 5:00pm(reported by TAC)Affects: Wireless Connectivity

Equipment issues are in the process of being resolved—still no ETR on Utility power.

October 18th, 2021 3:30pm(reported by TAC)Affects: Wireless Connectivity

Our SYP wireless access point is still down. No ETR on utility power and the equipment issues we are experiencing.

October 18th, 2021 11:07am(reported by TAC)Affects: Wireless Connectivity

Our Access Point on SYP has lost power. Our engineers are looking into the cause of this. No ETR

October 6th, 2021 7:39am(reported by Dane)Affects: Internet Connectivity

The circuit was repaired by the carrier and has been placed back in service. Service through the impacted central office is operating normally. We will continue monitoring for stability and post additional updates as necessary.

October 5th, 2021 4:25pm(reported by TAC)Affects: Internet Connectivity

The target for the carrier to repair the circuit is 6:30 PM PST. Customers directly connected to the affected central office may continue to experience intermittent issues until normal routes are restored at that point.

October 5th, 2021 4:25pm(reported by TAC)Affects: ClearStar

October 5th, 2021 3:50pm(reported by TAC)Affects: Internet Connectivity

An Impulse upstream data carrier is dispatching to make repairs. Services should be restored some time tonight.

October 5th, 2021 3:50pm(reported by TAC)Affects: ClearStar

An Impulse upstream data carrier is dispatching to make repairs. Services should be restored some time tonight.

October 5th, 2021 3:45pm(reported by TAC)Affects: Internet Connectivity

We are working with an upstream carrier to track down the cause of the outage—no ETR at this time.

October 5th, 2021 3:45pm(reported by TAC)Affects: Internet Connectivity

We are working with an upstream carrier to track down the cause of the outage—no ETR at this time.

October 5th, 2021 3:00pm(reported by TAC)Affects: ClearStar

We are working with an upstream carrier on fixing the possible cause of the outage. Updates will be published when available. —no ETR at this time.

October 5th, 2021 3:00pm(reported by TAC)Affects: Internet Connectivity

We are working with an upstream carrier on fixing the possible cause of the outage. Updates will be published when available. —no ETR at this time.

October 5th, 2021 1:25pm(reported by TAC)Affects: ClearStar

Impulse Network Engineers continue to investigate a widespread outage to Impulse Voice and Data networks. Updates will be published when available. —no ETR at this time.

October 5th, 2021 1:25pm(reported by TAC)Affects: Internet Connectivity

Impulse Network Engineers continue to investigate a widespread outage to Impulse Voice and Data networks. Updates will be published when available. —no ETR at this time.

October 5th, 2021 12:25pm(reported by TAC)Affects: ClearStar

Impulse Network Engineers continue to investigate a widespread outage to Impulse Voice and Data networks. Updates will be published when available.

October 5th, 2021 12:25pm(reported by TAC)Affects: Internet Connectivity

Impulse Network Engineers continue to investigate a widespread outage to Impulse Voice and Data networks. Updates will be published when available.

October 5th, 2021 12:25pm(reported by TAC)Affects: ClearStar

We are working with an upstream carrier to track down the cause of the outage—no ETR at this time.

October 5th, 2021 12:25pm(reported by TAC)Affects: Internet Connectivity

We are working with an upstream carrier to track down the cause of the outage—no ETR at this time.

October 5th, 2021 12:25pm(reported by TAC)Affects: Wireless Connectivity

Service is back up. Some cases of short outages might occur while we work to stabilize the connection.

October 5th, 2021 11:51am(reported by TAC)Affects: Internet Connectivity

We are currently experiencing some phone and network issues. We are looking into the cause. No ETR

October 5th, 2021 11:45am(reported by TAC)Affects: ClearStar

Our techs have tracked down the origin of the outage and are working on the cause. No ETR at this time.

October 5th, 2021 11:45am(reported by TAC)Affects: Wireless Connectivity

Our techs have tracked down the origin of the outage and are working on the cause. No ETR at this time.

October 5th, 2021 11:45am(reported by TAC)Affects: Internet Connectivity

Our techs have tracked down the origin of the outage and are working on the cause. No ETR at this time.

October 5th, 2021 11:10am(reported by TAC)Affects: Internet Connectivity

Impulse Network Engineers are currently investigating a widespread outage to Impulse Voice and Data networks. Updates will be published when available.

October 5th, 2021 11:10am(reported by TAC)Affects: ClearStar

Impulse Network Engineers are currently investigating a widespread outage to Impulse Voice and Data networks. Updates will be published when available.

October 5th, 2021 11:08am(reported by TAC)Affects: Wireless Connectivity

We are currently experiencing some phone and network issues. We are looking into the cause. No ETR

October 5th, 2021 10:50am(reported by TAC)Affects: ClearStar

We are currently experiencing some phone and network issues. We are looking into the cause. No ETR

October 1st, 2021 9:00am(reported by TAC)Affects: ClearStar

Our primary inbound phone number provider has given the all-clear on their system. However, please let us know if you are still experiencing trouble with phone calls to troubleshoot the cause.

September 30th, 2021 6:50pm(reported by TAC)Affects: ClearStar

Our upstream provider continues to observe network stability and will continue to monitor.

September 30th, 2021 9:00am(reported by TAC)Affects: ClearStar

We continue to see normalized traffic patterns from our primary upstream inbound carrier. However, they have not provided an "all clear" on this issue and continue to monitor services closely. We will continue to monitor traffic closely and provide additional updates as they become available.

September 29th, 2021 6:00pm(reported by TAC)Affects: ClearStar

Call traffic continues to function as expected. An additional status update will be posted tomorrow morning unless additional information becomes available earlier.

September 29th, 2021 5:35pm(reported by TAC)Affects: ClearStar

After seeing very few impacts on calling throughout the day, we noticed a significant drop in traffic from the upstream provider between 4:10 PM-4:35 PM PDT, indicating calls were not reaching our network and busying out on the callers' end. Traffic patterns have since returned to normal, and we are continuing to monitor the situation.

September 29th, 2021 5:30pm(reported by TAC)Affects: ClearStar

Our teams are currently investigating an incident impacting, Inbound and Outbound calls. Customers may experience failed calls or time-outs. https://status.bandwidth.com/

September 29th, 2021 5:08pm(reported by TAC)Affects: ClearStar

Our teams are currently investigating an incident impacting, Inbound and Outbound calls. Customers may experience failed calls, portal & API latency, or time outs. https://status.bandwidth.com/

September 29th, 2021 4:30pm(reported by TAC)Affects: ClearStar

Our teams are currently investigating an incident impacting, Inbound and Outbound Voice, V2 Voice, Portals, and associated APIs. Customers may experience failed calls, portal & API latency, or time outs.

September 29th, 2021 2:20pm(reported by TAC)Affects: ClearStar

From the upstream carrier website - Our teams have identified the incident impacting Inbound and Outbound calling at this time. Customers may experience intermittent call failures or voice quality issues and/or one-way audio scenarios. All teams are actively engaged.

September 29th, 2021 9:50am(reported by TAC)Affects: ClearStar

Bandwidth is currently investigating an incident impacting inbound calls from Verizon Wireless to the Bandwidth network. Inbound calls may experience intermittent failures.

September 28th, 2021 6:00pm(reported by TAC)Affects: ClearStar

Bandwidth teams are actively investigating an incident impacting Standard Voice and V2 Voice calls with intermittent service disruptions.

September 28th, 2021 5:55pm(reported by TAC)Affects: Wireless Connectivity

Power is restored at the Access Point with the generator. The PG&E outage is scheduled until 10:00 PM.

September 28th, 2021 4:10pm(reported by TAC)Affects: Wireless Connectivity

The Impulse Wireless team is currently investigating an outage to the Impulse wireless infrastructure. Updates will be provided when available.

September 28th, 2021 4:10pm(reported by TAC)Affects: Wireless Connectivity

Our Wireless Access points on Santa Ynez Peak, West Camino Cielo, and Refugio are currently down due to a power outage. We have dispatched a tech to turn on the generator at the location of the outage. Service will reinstate once the power has resorted.

September 28th, 2021 12:57pm(reported by TAC)Affects: ClearStar

Phone issues from yesterday have returned. For more detailed updates, please refer to https://status.bandwidth.com/

September 28th, 2021 11:50am(reported by TAC)Affects: Mail Servers

Systems cleared the email outage. Emails sent last night may take up to 48 hours to be delivered, so be patient as the email server re-queues emails to be delivered. If you are still experiencing issues sending and receiving any new emails, please let us know.

September 28th, 2021 11:50am(reported by TAC)Affects: Webmail Servers

September 28th, 2021 11:10am(reported by TAC)Affects: ClearStar

Bandwidth teams are actively investigating an incident impacting Standard Voice and V2 Voice calls with intermittent service disruptions.

September 28th, 2021 9:40am(reported by TAC)Affects: Mail Servers

Our systems team has made some headway with the e-mail outage. Even though e-mails have started coming in, the systems team continues to work on the e-mail issue. As a result, you may experience intermittent sending and receiving issues until the outage is fully resolved.

September 28th, 2021 8:10am(reported by TAC)Affects: Mail Servers

The Impulse Systems team continues to work on the email issue. Updates will be provided when available.

September 28th, 2021 8:10am(reported by TAC)Affects: Webmail Servers

The Impulse Systems team continues to work on the email issue. Updates will be provided when available.

September 28th, 2021 7:00am(reported by TAC)Affects: Webmail Servers

We have had reports of some of our customers having trouble sending and/or receiving emails. Our systems team is working with Symantec on this issue. No ETR at this time

September 27th, 2021 5:45pm(reported by TAC)Affects: ClearStar

Our primary inbound phone number provider has given the all-clear on their system. We have tested and confirmed as of 4:00 pm PST, calls are routing correctly. However, please let us know if you are still experiencing trouble with phone calls to troubleshoot the cause. If we do not hear from you in 48 hours, the ticket will auto-close.

September 27th, 2021 3:05pm(reported by TAC)Affects: ClearStar

We got this status link from our provider, so you can follow the repair on their site. Provider status: https://status.bandwidth.com This is the fastest way for you to get updates on the outage. Thank you, Impulse Support

September 27th, 2021 12:40pm(reported by TAC)Affects: ClearStar

The provider is still working to resolve the issue. They are continuing to investigate.

September 27th, 2021 11:10am(reported by TAC)Affects: ClearStar

The inbound number provider is still actively working to mitigate the attacks. We do not know the current status and are awaiting updates.

September 27th, 2021 10:10am(reported by TAC)Affects: ClearStar

Our primary inbound phone number provider has been experiencing intermittent attacks on their network throughout the weekend starting on Saturday, and although they continued to get hit through Sunday and into today most calls appear to be completing, indicating that they are having some success at mitigating it. We are seeing intermittent issues today with calls completing through auto-attendants when the caller presses a number to be re-directed that is related to this. Our provider continues to work on the issue.

September 27th, 2021 9:40am(reported by TAC)Affects: Webmail Servers

August 31st, 2021 5:59pm(reported by TAC)Affects: Wireless Connectivity

Wireless techs have replaced some hardware, services have been restored.

August 31st, 2021 4:45pm(reported by TAC)Affects: Wireless Connectivity

Wireless Techs are dispatching shortly on-site to our Access Points. No ETR

August 31st, 2021 12:57pm(reported by TAC)Affects: Mail Servers

Mail services back up

August 31st, 2021 12:57pm(reported by TAC)Affects: Webmail Servers

Mail services back up

August 31st, 2021 12:57pm(reported by TAC)Affects: Wireless Connectivity

Out wireless Acces Points for the Lompoc and Buellton areas are currently down. Our engineers are tracing the cause of the outage. No ETR

August 31st, 2021 12:57pm(reported by TAC)Affects: Webmail Servers

Mail services back up

August 31st, 2021 9:27am(reported by TAC)Affects: Webmail Servers

We have had reports of some of our customers having trouble sending and/or receiving emails. Our systems team is working with Symantec on this issue. No ETR at this time

August 31st, 2021 9:25am(reported by TAC)Affects: Mail Servers

We have had reports of some of our customers having trouble sending and/or receiving emails. Our systems team is working with Symantec on this issue. No ETR at this time

August 17th, 2021 12:15pm(reported by TAC)Affects: Internet Connectivity

Frontier found the cause of the outage and replaced the fiber lines affected. If you continue to experience any issues, please reboot router other devices before calling 805-456-5800.

August 16th, 2021 3:10pm(reported by TAC)Affects: Internet Connectivity

There is currently an outage taking place out of One Wilshire affecting Frontier connections. Impulse is working to gather additional information and will provide updates as they come available.

August 12th, 2021 1:45pm(reported by TAC)Affects: ClearStar

Impulse network and telephony engineers have completed emergency maintenance and restored full network functionality. If you continue to experience any issues, please call 805-456-5800.

August 12th, 2021 1:45pm(reported by TAC)Affects: Data Center

Impulse network engineers have completed emergency maintenance and restored full network functionality. If you continue to experience any issues, please call 805-456-5800.

August 12th, 2021 1:45pm(reported by TAC)Affects: Internet Connectivity

Impulse network engineers have completed emergency maintenance and restored full network functionality. If you continue to experience any issues, please call 805-456-5800.

August 12th, 2021 10:50am(reported by TAC)Affects: ClearStar

Impulse telephony and network engineers are performing emergency maintenance to mitigate service interruptions caused by unforeseen circumstances. Updates will be published as they are available.

August 12th, 2021 10:50am(reported by TAC)Affects: Data Center

Impulse network engineers are performing emergency maintenance to mitigate service interruptions caused by unforeseen circumstances. Updates will be published as they are available.

August 12th, 2021 10:50am(reported by TAC)Affects: Internet Connectivity

Impulse network engineers are performing emergency maintenance to mitigate service interruptions caused by unforeseen circumstances. Updates will be published as they are available.

August 12th, 2021 10:06am(reported by TAC)Affects: Data Center

We are preforming extended maintenance at our Santa Barbara data center, and you may experience a sudden drop with connectivity and or voice.

July 23rd, 2021 11:45am(reported by TAC)Affects: Mail Servers

Impulse has restored email connectivity. If you continue to experience any issues, please call 805-456-5800.

July 23rd, 2021 11:45am(reported by TAC)Affects: Webmail Servers

Impulse has restored email connectivity. If you continue to experience any issues, please call 805-456-5800.

July 23rd, 2021 5:00am(reported by TAC)Affects: Mail Servers

Impulse is still experiencing frequent and intermittent issues with email access as our systems engineers continue the maintenance to restore the email servers.

July 22nd, 2021 5:57pm(reported by TAC)Affects: Mail Servers

Our systems engineers will be doing emergency maintenance tonight to try to restore the email servers. There will be an update in the morning.

July 22nd, 2021 3:21pm(reported by TAC)Affects: Webmail Servers

Impulse is aware of frequent and intermittent issues with email access. We are taking steps to resolve/mitigate the issue. Updates will be provided as they become available.

July 22nd, 2021 3:20pm(reported by TAC)Affects: Mail Servers

Impulse is aware of frequent and intermittent issues with email access. We are taking steps to resolve/mitigate the issue. Updates will be provided as they become available.

July 22nd, 2021 11:45am(reported by TAC)Affects: Mail Servers

Impulse is still experiencing frequent and intermittent issues with email access. Our systems engineers are backtracking the cause of the outages to make them more stable. Updates will be provided as they become available.

July 22nd, 2021 8:20am(reported by TAC)Affects: Mail Servers

Impulse is aware of frequent and intermittent issues with email access. We are taking steps to resolve/mitigate the issue. Updates will be provided as they become available.

July 21st, 2021 4:30pm(reported by Systems)Affects: Mail Servers

Emergency maintenance to resolve an unrelated issue will cause a brief disruption in email services. Updates to follow as the situation develops.

July 21st, 2021 4:30pm(reported by Systems)Affects: Webmail Servers

Emergency maintenance to resolve an unrelated issue will cause a brief disruption in email services. Updates to follow as the situation develops.

July 20th, 2021 8:00am(reported by TAC)Affects: Mail Servers

Email servers have been repaired. Please let us know if you are experiencing any issues with your email, and we will help troubleshoot.

July 20th, 2021 8:00am(reported by TAC)Affects: Webmail Servers

Email servers have been repaired. Please let us know if you are experiencing any issues with your email, and we will help troubleshoot.

July 19th, 2021 1:18pm(reported by TAC)Affects: Mail Servers

Email servers for some customers have been slow to process incoming mail. Our Systems Team is working on what is causing the slowdown. No ETA currently.

July 19th, 2021 1:18pm(reported by TAC)Affects: Webmail Servers

Email servers for some customers have been slow to process incoming mail. Our Systems Team is working on what is causing the slowdown. No ETA currently.

July 19th, 2021 7:30am(reported by Systems)Affects: Webmail Servers

The issue appears resolved at this time. We are continuing to monitor.

July 19th, 2021 5:00am(reported by Systems)Affects: Webmail Servers

We are investigating an issue affecting the webmail-pro.impulse.net portal. Webmail-basic.impulse.net does not appear to be affected at this time.

July 8th, 2021 9:59am(reported by TAC)Affects: ClearStar

Edison announced that the power outage starting at 5:00 PM 7/7/2021 has ended. However, if you are still having connection problems, please power cycle your routers, modems, switches, etc., and make sure they have power. If they have power and you are still down, give us a call to start troubleshooting.

July 8th, 2021 9:58am(reported by TAC)Affects: Internet Connectivity

July 7th, 2021 5:27pm(reported by TAC)Affects: ClearStar

There is a power outage in the downtown/Santa Barbara area that has taken down many of our internet and possibly phone services in the area. No ETA yet announced by Edison on when service will be restored.

July 7th, 2021 5:24pm(reported by TAC)Affects: Internet Connectivity

There is a power outage in the downtown/Santa Barbara area that has taken down many of our internet services in the area. No ETA yet announced by Edison on when service will be restored.

July 6th, 2021 6:16pm(reported by TAC)Affects: Wireless Connectivity

Power is out in Lompoc which is effecting wireless internet in Lompoc and Buellton. PG&E estimated they will have power restored by 9:30pm PST.

June 21st, 2021 3:25pm(reported by TAC)Affects: Internet Connectivity

Service has been restored. The power is back on the Refugio Wireless Access Point. We apologize for any inconvenience.

June 21st, 2021 11:02am(reported by TAC)Affects: Wireless Connectivity

Our Refugio Wireless Access Point has lost power. As a result, any customers in that area will experience service outages until we can regain the power to the equipment. Updates will be posted as they come in.

June 13th, 2021 11:02am(reported by TAC)Affects: Wireless Connectivity

June 8th, 2021 11:11am(reported by TAC)Affects: Internet Connectivity

Frontier reports DSL outage has been resolved. Please power cycle your modem and router and test your connection if you were down. If you have an open ticket with us, please let us know if you are back up or not.

June 7th, 2021 5:20pm(reported by TAC)Affects: Internet Connectivity

The outage is still ongoing - Tech has been dispatched, but parts will need to be ordered. No ETA on when service will be back up. Updates will be published when available.

June 7th, 2021 11:09am(reported by TAC)Affects: Internet Connectivity

The outage is still ongoing — no ETR at this time.

June 4th, 2021 2:30pm(reported by TAC)Affects: Internet Connectivity

Update on DSL outage: Frontier is still working on repairing the issue. No ETA on when service will be back up.

June 4th, 2021 11:59am(reported by TAC)Affects: Internet Connectivity

Update on DSL outage: Frontier has isolated the issue and are working on resolving it. There is no NTR at this time.

June 4th, 2021 9:37am(reported by TAC)Affects: Internet Connectivity

Frontier DSL is still down from their outage - there is no ETA on the DSL being repaired

June 3rd, 2021 4:23pm(reported by TAC)Affects: Internet Connectivity

COX Cable reported they fixed the damaged cable. Frontier DSL is still down from their outage - there is no ETA on the DSL being repaired.

June 3rd, 2021 1:27am(reported by TAC)Affects: Internet Connectivity

Frontier DSL and COX Cable services are currently down as repairs are being made to damaged lines. ETA for repair completion is estimated to be 4pm.

May 29th, 2021 5:30pm(reported by TAC)Affects: ClearStar

Our teams are currently investigating an incident impacting, Inbound and Outbound calls. Customers may experience failed calls or time-outs. https://status.bandwidth.com/

May 13th, 2021 1:57pm(reported by TAC)Affects: Mail Servers

Services are restored.

May 13th, 2021 1:57pm(reported by TAC)Affects: Internet Connectivity

Services are restored.

May 13th, 2021 1:54pm(reported by TAC)Affects: ClearStar

Services are restored. If any phones are showing unregistered, please restart the phones.

May 13th, 2021 11:41am(reported by TAC)Affects: ClearStar

Engineers are still working on restoring services. No ETA at the moment. If you are using WebEx do not sign out. Updates will be published when available.

May 13th, 2021 11:41am(reported by TAC)Affects: Webmail Servers

Engineers are still working on restoring services—no ETA at the moment. Updates will be published when available.

May 13th, 2021 11:36am(reported by TAC)Affects: Internet Connectivity

Engineers are still working on restoring services. No ETA at the moment. Updates will be published when available.

May 13th, 2021 10:47am(reported by TAC)Affects: Mail Servers

All services will experience on and off outages as the techs unplug and install new equipment.

May 13th, 2021 10:47am(reported by TAC)Affects: Wireless Connectivity

All services will experience on and off outages as the techs unplug and install new equipment.

May 13th, 2021 10:46am(reported by TAC)Affects: Internet Connectivity

All services will experience on and off outages as the techs unplug and install new equipment.

May 13th, 2021 10:40am(reported by TAC)Affects: ClearStar

Impulse is currently experiencing a limited network outage. Our Network team is currently dispatched out to the affected site to address the issue. Updates will be published when available.

May 13th, 2021 10:11am(reported by TAC)Affects: Internet Connectivity

We have identified the equipment that caused the outage and are working on testing a replacement before installing it.

May 13th, 2021 10:11am(reported by TAC)Affects: Wireless Connectivity

We have identified the equipment that caused the outage and are working on testing a replacement before installing it.

May 13th, 2021 10:10am(reported by TAC)Affects: Mail Servers

We have identified the equipment that caused the outage and are working on testing a replacement before installing it.

May 13th, 2021 9:25am(reported by TAC)Affects: Internet Connectivity

Impulse is currently experiencing a limited network outage. Our Network team is currently dispatching out to the affected site to address the issue. Updates will be published when available.

May 12th, 2021 8:56am(reported by Stephen)Affects: Wireless Connectivity

We are experiencing a power outage at our Refugio wireless site due to Sol Cal Edison planned maintenance that will be from 8-4 while they replace a few power poles. This will only affect customers in the Refugio area.

May 11th, 2021 3:46pm(reported by TAC)Affects: Wireless Connectivity

We are currently experiencing some outages and slowness of services in some areas due to a planned PG&E power outage affecting a few of our wireless Buellton/Lompoc Access Points

May 11th, 2021 4:41pm(reported by TAC)Affects: Wireless Connectivity

The PG&E power outage affecting a few of our wireless Buellton/Lompoc Access Points is scheduled until 7:30 pm tonight but might end sooner or later than that, depending on their progress. Out Access Points might regain and lose power a few times until they are done.

April 29th, 2021 5:25pm(reported by TAC)Affects: Internet Connectivity

Impulse is doing emergency maintenance out of our Santa Barbara Data Center. Connectivity is currently down, and we are working to restore services as quickly as we can. Updates will follow. Thank you for your patience.

April 29th, 2021 8:29am(reported by Dane)Affects: Internet Connectivity

Connectivity has been restored. If you have any further connectivity issues please call us at 805-456-5800.

April 29th, 2021 7:25am(reported by Dane)Affects: Internet Connectivity

Impulse is still working to restore connectivity. We will have another update within 60 min. Thank you for your patience.

April 29th, 2021 5:53am(reported by Dane)Affects: Internet Connectivity

Impulse is doing emergency maintenance out of our Santa Barbara Data Center. Connectivity is currently down and we are working to restore services as quickly as we can. Updates will follow. Thank you for your patience.

April 29th, 2021 5:20am(reported by TAC)Affects: Internet Connectivity

April 28th, 2021 9:30am(reported by Stephen)Affects: ClearStar

Our answering service is experiencing an outage. We have routed calls internally as a work around until our answering service is back up.

April 28th, 2021 8:30am(reported by Stephen)Affects: DNS Servers

System engineers identified an issue with the DNS servers and have rebooted them. This appears to have restored connectivity.

April 28th, 2021 8:00am(reported by Stephen)Affects: Internet Connectivity

We are currently experiencing a DNS outage and our engineers are currently investigating the issue.

February 18th, 2021 3:00pm(reported by Stephen)Affects: Internet Connectivity

Engineers have isolated the incident at the Carpinteria CO and seeing network connectivity return to normal. We will continue to monitor the situation.

February 18th, 2021 2:00pm(reported by Stephen)Affects: Internet Connectivity

We are experiencing intermittent connectivity out of our Carpinteria CO. Our NoC team is actively working on the issue.

February 6th, 2021 12:20pm(reported by TAC)Affects: Wireless Connectivity

Wireless connectivity has been restored. If you continue to experience any issues, please call 805-456-5800.

February 6th, 2021 10:00am(reported by TAC)Affects: Wireless Connectivity

Impulse is currently experiencing issues with our wireless network. We are in the process of investigating the outage. Updates will be provided as they become available.

February 1st, 2021 10:34am(reported by Stephen)Affects: Wireless Connectivity

SYP2Goleta Update: Wireless engineers are dispatching to the access point to assess damages and make repairs.

February 1st, 2021 10:25am(reported by Stephen)Affects: Wireless Connectivity

Wireless engineers identified an issue at our SYP2Goleta access point and are currently investigating.

January 28th, 2021 2:47pm(reported by Stephen)Affects: Wireless Connectivity

Refugio Update: Engineers are planning on going out to the SYP side to make repairs tomorrow the 29th.

January 28th, 2021 2:46pm(reported by Stephen)Affects: Wireless Connectivity

We lost communication to our Painted Cave radio due to the heavy rain. Our engineers are monitoring the situation and expect this to be back once the storm passes.

January 27th, 2021 8:20am(reported by Stephen)Affects: Wireless Connectivity

Wireless radio that feeds Refugio from Santa Ynez Peak went down due to the storm. Our engineers are aware and will be monitoring the radio status and the storm. No ETR at this time.

January 26th, 2021 3:30pm(reported by Stephen)Affects: Wireless Connectivity

Storm knocked the pole out of alignment causing issues to multiple dishes. Temporary repairs made at Refugio and connection restored. Engineers will be going back after the next storm to make full repairs.

January 25th, 2021 4:30am(reported by Stephen)Affects: Wireless Connectivity

Reports from our engineers state the wireless tower at Refugio is covered in Ice and Snow from the storm. We will be monitoring this site throughout the course of the storm. There is no ETR at this moment.

January 25th, 2021 12:00pm(reported by Stephen)Affects: Wireless Connectivity

Our wireless repeater site at Refugio went down this morning. Engineers are in route to the site to evaluate the situation.

January 18th, 2021 9:30am(reported by TAC)Affects: Wireless Connectivity

Wireless connectivity has been restored.

January 18th, 2021 9:00am(reported by TAC)Affects: Wireless Connectivity

Impulse has detected a potential outage to our terrestrial wireless network. Our engineers are currently investigating. Updates will be provided as they become available.

December 13th, 2020 11:01am(reported by TAC)Affects: Wireless Connectivity

December 31st, 2020 9:00am(reported by Stephen)Affects: Wireless Connectivity

We are currently experiencing an outage with our Refugio Access Point. Our wireless engineers are currently investigating the issue.

October 23rd, 2020 1:30pm(reported by TAC)Affects: Wireless Connectivity

We have talked to Edison and the ETA for the power outages to end is around 3 pm today. We have connected our back up generators to the Access Points that are in the outage areas. Service should be stable at this time.

October 23rd, 2020 9:30am(reported by Stephen)Affects: Wireless Connectivity

We are currently experiencing some outages and slowness of services in some areas due to an unplanned power outage affecting a few of our wireless Access Points.

October 14th, 2020 2:05pm(reported by TAC)Affects: Hosting

A brief issue with webhosting has been corrected. Root cause analysis by our Engineering Team to prevent further disruptions is ongoing.

October 7th, 2020 2:05pm(reported by TAC)Affects: Mail Servers

Systems found and fixed the issue. All email services have been restored. If you continue to experience issues when sending or receiving emails please call us at (805) 456-5800. Thank you.

October 7th, 2020 1:37pm(reported by TAC)Affects: Mail Servers

Our Systems team is actively investigating an issue with our mail services. Updates will be provided when they are available. We appreciate your patience and understanding. If you have any issues other than email, please call us at 805-456-5800.

October 7th, 2020 10:31am(reported by TAC)Affects: Mail Servers

All email services have been restored. If you continue to experience issues when sending or receiving emails please call us at (805) 456-5800. Thank you.

October 6th, 2020 5:13am(reported by TAC)Affects: Mail Servers

Our engineers have identified the issue and are working to resolve it. Estimated time for the repair to be completed is 9am Wednesday, October 7th. We appreciate your understanding. If you have any issues outside of email or you would like us to forward your email, please call us at 805-456-5800.

October 6th, 2020 3:19am(reported by TAC)Affects: Mail Servers

All email services are experiencing login, authentication, sending and receiving issues. Our engineers are working to resolve these issues as quickly as possible. We understand the frustration and appreciate your understanding while we continue to work on a resolution. If you have any issues outside of email or you would like us to forward your email, please call us at 805-456-5800.

August 20th, 2020 8:20am(reported by TAC)Affects: ClearStar

The UC-One platform for Clearstar has been restored and is functioning normally.

August 19th, 2020 10:00pm(reported by Systems)Affects: Mail Servers

Mail Server Upgrade in progress

August 19th, 2020 9:50am(reported by TAC)Affects: ClearStar

Our UC-One platform for Clearstar is currently experiencing issues with logging in. Our Systems team is actively engaged in the troubleshooting process. Updates will be provided as they become available.

August 12th, 2020 8:00pm(reported by Systems)Affects: Mail Servers

Mail Server Upgrade to support TLS 1.2

August 12th, 2020 8:00pm(reported by Systems)Affects: Webmail Servers

Webmail upgrade to support TLS 1.2 Service should be down for approximately 4 hours.

July 29th, 2020 5:30am(reported by Stephen)Affects: ClearStar

Cisco TAC has cleared their outage with the UC-One login failures.

July 29th, 2020 2:23pm(reported by Stephen)Affects: ClearStar

Our mobile application UC-One is currently experiencing an outage. Our technicians are working with our vendor to get to a resolution. Please do not log out of the UC-One mobile app or PC as you will not be able to log back in.

July 17th, 2020 2:35pm(reported by TAC)Affects: Internet Connectivity

Impulse is currently experiencing connectivity issues of an unknown scope. Our network and systems engineers are actively investigating the issue. Updates will be provided when they are available.

July 14th, 2020 10:30am(reported by Stephen)Affects: ClearStar

UC-One is currently experiencing issues on the IOS platform. If you have an apple device and using UC-One please disable voip mode in the settings to allow calls to come in and out normally. If this does not work please contact us and we can help set you up on Mobile Link.

June 27th, 2020 10:00am(reported by TAC)Affects: Wireless Connectivity

Engineers are investigating an issue affecting multiple systems. Updates will follow as more becomes available. If you are experiencing any issues outside of Wireless Connectivity please call us at 805-456-5800. Thank you

May 9th, 2020 9:45am(reported by TAC)Affects: Wireless Connectivity

Impulse is currently experiencing a limited network outage. Our Network team is currently dispatching out to the affected site to address the issue. Updates will be published when available.

May 27th, 2020 8:53am(reported by Dane)Affects: Wireless Connectivity

All systems have been restored and are functioning. If you are experiencing any issues, please call us at 805-456-5800 or call your individual Teams directly. Thank you and have a wonderful day.

May 27th, 2020 8:52am(reported by Dane)Affects: Mail Servers

All systems have been restored and are functioning. If you are experiencing any issues, please call us at 805-456-5800 or call your individual Teams directly. Thank you and have a wonderful day.

May 26th, 2020 5:13pm(reported by Dane)Affects: Wireless Connectivity

Systems are coming back online, DNS system included. Systems will take time to fully restore and will be reviewed again in the morning. Thank you for your patience and more updates to follow as they become available. If you are experiencing any other issues, please give us a call at 805-456-5800. Thank you.

May 26th, 2020 5:13pm(reported by Dane)Affects: Mail Servers

May 26th, 2020 5:12pm(reported by Dane)Affects: DNS Servers

DNS has been restored and is functioning as expected.

May 26th, 2020 3:15pm(reported by TAC)Affects: DNS Servers

Equipment configuration is complete, equipment swap has been completed. Systems are coming back online, DNS system included. System will take take to fully restore. Thank you for your patience and more updates to follow as they become available. If you are experiencing any other issues, please give us a call at 805-456-5800. Thank you.

May 26th, 2020 3:15pm(reported by TAC)Affects: Mail Servers

Equipment configuration is complete, equipment swap has been completed. Systems are coming back online, Mail system included. System will take take to fully restore. Thank you for your patience and more updates to follow as they become available. If you are experiencing any other issues, please give us a call at 805-456-5800. Thank you.

May 26th, 2020 3:15pm(reported by TAC)Affects: Wireless Connectivity

Equipment configuration is complete, equipment swap has been completed. Systems are coming back online, Wireless systems included. Systems will take take to fully restore. Thank you for your patience and more updates to follow as they become available. If you are experiencing any other issues, please give us a call at 805-456-5800. Thank you.

May 26th, 2020 10:19am(reported by Dane)Affects: Wireless Connectivity

Equipment configuration is complete and will be replaced shortly. Thank you for your patience and more updates to follow as they become available. If you are experiencing any other issues, please give us a call at 805-456-5800. Thank you.

May 26th, 2020 10:19am(reported by Dane)Affects: Mail Servers

May 26th, 2020 10:19am(reported by Dane)Affects: DNS Servers

May 26th, 2020 8:51am(reported by Dane)Affects: Wireless Connectivity

Equipment is being replaced. More updates as we have them available.

May 26th, 2020 8:51am(reported by Dane)Affects: Mail Servers

Equipment is being replaced. More updates as we have them available.

May 26th, 2020 8:51am(reported by Dane)Affects: DNS Servers

Equipment is being replaced. More updates as we have them available.

May 26th, 2020 8:50am(reported by Dane)Affects: DNS Servers

Engineers are working to identify an issue causing DNS to be unreachable. We are working quickly to resolve the issue. Updates will follow as they become available. If you have any issues outside if this, please call 805-456-5800. Thank you.

May 26th, 2020 8:14am(reported by Dane)Affects: DNS Servers

May 26th, 2020 7:45am(reported by Dane)Affects: Wireless Connectivity

May 26th, 2020 7:44am(reported by Dane)Affects: Mail Servers

Engineers are investigating an issue affecting multiple systems. Updates will follow as more becomes available. If you are experiencing any issues outside of email please call us at 805-456-5800. Thank you

May 21st, 2020 12:00pm(reported by TAC)Affects: Internet Connectivity

The networking issue has been resolved.

May 21st, 2020 9:30am(reported by TAC)Affects: Internet Connectivity

Impulse has detected potential networking issues of an unknown scope. Network engineers are actively engaged in diagnosis. Updates will be published when they are available.

May 18th, 2020 9:25pm(reported by Impulse)Affects: Internet Connectivity

The issue has been isolated and mitigated. If you continue to experience any further issues, please contact our technical support team. Thank you.

May 18th, 2020 7:51pm(reported by Dane)Affects: Internet Connectivity

Impulse Engineering located the issue, we will now work to resolve the issue in a timely manner.

May 18th, 2020 6:00pm(reported by TAC)Affects: Internet Connectivity

Impulse has detected potential network issues of an unknown scope. Systems and Networking engineers are actively investigating. Updates will be posted as soon as they are available.

May 13th, 2020 10:09am(reported by TAC)Affects: Internet Connectivity

We have identified the equipment that caused the outage and are working on testing a replacement before installing it.

May 13th, 2020 9:45am(reported by TAC)Affects: Mail Servers

Impulse is currently experiencing a limited network outage. Our Network team is currently dispatching out to the affected site to address the issue. Updates will be published when available.

May 10th, 2020 9:39am(reported by Systems)Affects: Wireless Connectivity

Our Santa Ynez Peak wireless repeater site is experiencing a PG&E power outage. We are monitoring their repair efforts and will update our network status when we have more information.

May 9th, 2020 10:00pm(reported by Systems)Affects: Mail Servers

Mail Server Maintenance.

May 8th, 2020 7:44am(reported by Stephen)Affects: Mail Servers

For all email services. Emergency maintenance has been completed and all email servers are stable and working normally. We will continue to monitor the situation for the remainder of the business day. If you have any issues outside of email or you would like us to forward or unforward your email, please call us at 805-456-5800.

May 8th, 2020 7:44am(reported by Stephen)Affects: Webmail Servers

May 8th, 2020 4:00am(reported by Systems)Affects: Webmail Servers

Maintenance completed successfully. All functionality should be back to normal, or improved from before the outage. For assistance removing any temporary measures that were taken during the outage, or if you have any additional questions, our technicians are standing by at 805-456-5800 to assist you.

May 8th, 2020 4:00am(reported by Systems)Affects: Mail Servers

May 7th, 2020 6:15pm(reported by Systems)Affects: Mail Servers

Please be advised that Impulse will be performing an emergency maintenance for our Zimbra email service. During the maintenance window, all email customers will not be able to access their emails. Start Date / Time: 7 May 2020 10:00 PM PDT End Date / Time: 8 May 2020 4:00 AM PDT Est. Downtime: 4-5 hours

May 7th, 2020 6:15pm(reported by Systems)Affects: Webmail Servers

May 7th, 2020 5:00pm(reported by TAC)Affects: Mail Servers

May 7th, 2020 5:00pm(reported by TAC)Affects: Webmail Servers

May 7th, 2020 2:00pm(reported by TAC)Affects: Mail Servers

May 7th, 2020 2:00pm(reported by TAC)Affects: Webmail Servers

May 7th, 2020 8:45am(reported by TAC)Affects: Mail Servers

All email services will experience intermittent login and authentication issues while our engineers continue to complete necessary maintenance. We understand the frustration and appreciate your understanding while we continue to work on the resolution. If you have any issues outside of email or you would like us to forward your email, please call us at 805-456-5800.

May 7th, 2020 8:45am(reported by TAC)Affects: Webmail Servers

May 6th, 2020 5:15pm(reported by TAC)Affects: Mail Servers

Impulse engineers are performing emergency maintenance and intermittent interruptions may occur for up to half an hour. Please be patient during this window. If you are experiencing any issues outside of the email or you would like to forward your email please call us at 805-456-5800. Thank you.

May 6th, 2020 5:15pm(reported by TAC)Affects: Webmail Servers

May 6th, 2020 3:00pm(reported by TAC)Affects: Mail Servers

All email services (webmail-pro.impulse.net & webmail-basic.impulse.net) are currently functioning with intermittent slowness. Work is ongoing to improve speed and stability. If you would like to have your email forwarded or have any additional questions, our technicians are standing by at 805-456-5800 to assist you. Your patience is kindly appreciated.

May 6th, 2020 3:00pm(reported by TAC)Affects: Webmail Servers

May 6th, 2020 10:45am(reported by TAC)Affects: Internet Connectivity

All services will experience on and off outages as the techs unplug and install new equipment.

May 6th, 2020 10:00am(reported by TAC)Affects: Mail Servers

Professional Email (webmail-pro.impulse.net) is currently functioning with intermittent slowness. Brief (less than 15 minutes) disruptions may occur as engineers continue to work. Residential Email (webmail-basic.impulse.net) is still impaired. Some accounts function normally. Other accounts are currently unavailable. If you would like to have your email forwarded or have any additional questions, our technicians are standing by at 805-456-5800 to assist you. Your patience is kindly appreciated.

May 6th, 2020 10:00am(reported by TAC)Affects: Webmail Servers

May 6th, 2020 7:30am(reported by TAC)Affects: Webmail Servers

May 6th, 2020 5:30am(reported by TAC)Affects: Webmail Servers

Mail services are being restored. Update coming soon. If you would like to have your mail forwarded or have any additional questions please call us at 805-456-5800. Thank you.

May 6th, 2020 2:36am(reported by Systems)Affects: Mail Servers

Mail services are being restored. Update coming soon. If you would like to have your mail forwarded or have any additional questions please call us at 805-456-5800. Thank you.

May 6th, 2020 2:36am(reported by Systems)Affects: Webmail Servers

Mail services are being restored. Update coming soon. If you would like to have your mail forwarded or have any additional questions please call us at 805-456-5800. Thank you.

May 5th, 2020 5:00pm(reported by TAC)Affects: Mail Servers

Mail services are being restored. Update coming soon. If you would like to have your mail forwarded or have any additional questions please call us at 805-456-5800. Thank you.

May 5th, 2020 5:00pm(reported by TAC)Affects: Webmail Servers

Mail services are being restored. Update coming soon. If you would like to have your mail forwarded or have any additional questions please call us at 805-456-5800. Thank you.

May 5th, 2020 3:00pm(reported by TAC)Affects: Mail Servers

Mail services are being restored. Update coming soon. If you would like to have your mail forwarded or have any additional questions please call us at 805-456-5800. Thank you

May 5th, 2020 3:00pm(reported by TAC)Affects: Webmail Servers

Mail services are being restored. Update coming soon. If you would like to have your mail forwarded or have any additional questions please call us at 805-456-5800. Thank you

May 5th, 2020 1:00pm(reported by TAC)Affects: Mail Servers

Mail services are being restored. Update coming soon. If you would like to have your mail forwarded or have any additional questions please call us at 805-456-5800. Thank you

May 5th, 2020 1:00pm(reported by TAC)Affects: Webmail Servers

Mail services are being restored. Update coming soon. If you would like to have your mail forwarded or have any additional questions please call us at 805-456-5800. Thank you

May 5th, 2020 11:40am(reported by TAC)Affects: ClearStar

We are experiencing a network event that is currently impacting voice traffic. Our engineers are working on rerouting this traffic. Updates will follow as they become available. Thank you.

May 5th, 2020 9:30am(reported by TAC)Affects: Mail Servers

Mail services are being restored. Update coming soon. If you have any additional questions please call us at 805-456-5800. Thank you

May 5th, 2020 9:30am(reported by TAC)Affects: Webmail Servers

Mail services are being restored. Update coming soon. If you have any additional questions please call us at 805-456-5800. Thank you

May 5th, 2020 7:30am(reported by TAC)Affects: Webmail Servers

Mail services are being restored. Update coming soon. If you have any additional questions please call us at 805-456-5800. Thank you

May 5th, 2020 7:30am(reported by TAC)Affects: Mail Servers

Mail services are being restored. Update coming soon. If you have any additional questions please call us at 805-456-5800. Thank you

May 4th, 2020 5:00pm(reported by TAC)Affects: Mail Servers

Webmail Professional is still currently down. Engineers have identified the issue and are working on replacing hardware. Engineers are working to perform a restore to the mail servers. The restore is estimated to be halfway complete. Updates to follow as they become available. Ticketing is unavailable through [email protected] currently. If you would like to open a ticket or have an other questions, please call 805-456-5800. Thank you.

May 4th, 2020 5:00pm(reported by TAC)Affects: Webmail Servers

Webmail Professional is still currently down. Engineers have identified the issue and are working on replacing hardware. Engineers are working to perform a restore to the mail servers. The restore is estimated to be halfway complete. Updates to follow as they become available. Ticketing is unavailable through [email protected] currently. If you would like to open a ticket or have any other questions, please call 805-456-5800. Thank you.

May 4th, 2020 2:30pm(reported by TAC)Affects: Mail Servers

Webmail Professional is still currently down. Engineers have identified the issue and are working on replacing hardware. There is no current ETR. Engineers are working to perform a restore to the mail servers. Updates to follow as they become available. If you have any additional questions please call us at 805-456-5800. Thank you

May 4th, 2020 2:30pm(reported by TAC)Affects: Webmail Servers

May 4th, 2020 12:30pm(reported by TAC)Affects: Mail Servers

May 4th, 2020 12:30pm(reported by TAC)Affects: Webmail Servers

May 4th, 2020 8:00am(reported by TAC)Affects: Webmail Servers

Webmail Professional is still currently down. Engineers have identified the issue and are working on replacing hardware. There is no current ETR. Updates to follow as they become available. If you have any additional questions please call us at 805-456-5800. Thank you

May 4th, 2020 5:30am(reported by TAC)Affects: Mail Servers

The Zimbra Professional Mailbox server is currently impaired. Engineers are working to resolve the issue ASAP.

May 3rd, 2020 10:30pm(reported by Systems)Affects: Mail Servers

The Zimbra Professional Mailbox server is currently impaired. Engineers are working to resolve the issue ASAP.

May 3rd, 2020 10:30pm(reported by Systems)Affects: Webmail Servers

The Zimbra Professional Mailbox server is currently impaired. Engineers are working to resolve the issue ASAP.

April 15th, 2020 7:00am(reported by TAC)Affects: Mail Servers

The Systems Team is actively investigating an issue with the Impulse email servers. Email services may experience long delays (including sending and receiving emails). Updates will be provided when available.

April 10th, 2020 12:46pm(reported by Systems)Affects: ClearStar

We're aware of an issue with Call Processing and engineers are working to restore service. Update in 30 minutes.

March 25th, 2020 1:20am(reported by TAC)Affects: ClearStar

Affects: ClearStar Applications Engineers have implemented a fix to the authentication issues. Please resign in to your remote ClearStar Application. If you continue to experience issues, please call us at 805-456-5800.

March 25th, 2020 11:07am(reported by TAC)Affects: ClearStar

We have now identified the issue and are working on a quick resolution!

March 25th, 2020 10:15am(reported by TAC)Affects: ClearStar

Impulse Advanced Communications is currently experiencing authentication issues with ClearStar Applications. Our top telephony engineers are actively engaged in troubleshooting the issue. Updates will be provided when they are available.

March 19th, 2020 1:25pm(reported by TAC)Affects: Internet Connectivity

Engineers have implemented a fix to the connectivity issues. Please re-test all previously affected services. If you continue to experience issues, please call us at 805-456-5800.

March 19th, 2020 1:25pm(reported by TAC)Affects: ClearStar

Engineers have implemented a fix to the Clearstar issues. Please re-test all previously affected services. If you continue to experience issues, please call us at 805-456-5800.

March 19th, 2020 12:25pm(reported by TAC)Affects: Internet Connectivity

We are currently troubleshooting a network issue that may impact connections and speeds. We will post status updates as they become available.

March 19th, 2020 7:30am(reported by TAC)Affects: ClearStar

Any users out of Chicago may be experiencing Clearstar issues. Our networking engineers are aware of the outage and is currently working to resolve the issue.

March 17th, 2020 8:30am(reported by TAC)Affects: Wireless Connectivity

Utility power is down, Impulse engineers are working on restoring power through generators. There is no current ETR, updates will follow as they become available. If you are experiencing any other issues outside of this outage, please call our main line at 805-456-5800.

March 9th, 2020 11:30am(reported by TAC)Affects: Data Center

We are experiencing issues with connectivity out of our Ellwood data center. Engineers are working to resolve the issue. Updates will follow as they become available.

February 29th, 2020 6:00pm(reported by TAC)Affects: Wireless Connectivity

Wireless connectivity has been restored.

February 29th, 2020 10:00am(reported by TAC)Affects: Wireless Connectivity

Portions of the Impulse Wireless Network are being brought down for emergency maintenance. Service should be restored by Saturday evening.

January 29th, 2020 10:52am(reported by TAC)Affects: ClearStar

We are currently experiencing issues with our network and services are being impacted. Our network engineers are on site and working to resolve the issue.

January 29th, 2020 10:52am(reported by TAC)Affects: Internet Connectivity

We are currently experiencing issues with our network and services are being impacted. Our network engineers are on site and working to resolve the issue.

January 17th, 2020 8:40pm(reported by Systems)Affects: ClearStar

The ClearStar call control platform was restored to operational status at approximately 8:40PM PST. We apologize for the disruption. Our engineers are working with the software provider to identify the root cause and remediate future impacts.

January 9th, 2020 6:28pm(reported by Systems)Affects: Mail Servers

We will apply a possible solution within the hour and then test the results. Updates to follow as the situation develops.

January 9th, 2020 4:20pm(reported by TAC)Affects: Mail Servers

The Systems Team is actively investigating an issue with the Impulse email servers. Email services may be unavailable for certain customers. Updates will be provided when available.

December 5th, 2019 9:42am(reported by TAC)Affects: Internet Connectivity

We are experiencing internet connectivity issues after routine maintenance last night. Our chief network architects are on site and working to restore service.

December 22nd, 2019 12:40pm(reported by TAC)Affects: Wireless Connectivity

Painted Cave lost connectivity due to power outage affecting the mountain, we will keep monitoring the situation as it progresses.

December 5th, 2019 10:00am(reported by TAC)Affects: Mail Servers

We are experiencing a issue with the email performance on our servers. We are working towards on resolving the issue.

December 5th, 2019 10:00am(reported by TAC)Affects: Webmail Servers

We are experiencing a issue with the email performance on our servers. We are working towards on resolving the issue.

November 27th, 2019 9:15am(reported by TAC)Affects: Wireless Connectivity

Customers off of the Painted Cave Access Points may experience service interruptions due to the Cave Fire. Impulse is working to restore service and will provide updates as they become available.

October 22nd, 2019 2:34pm(reported by Stephen)Affects: Wireless Connectivity

There is a power outage at the Painted Cave area. This will affect all wireless customers off this repeater site. Edison is working to upgrade a power pole and ETA of restoration is 4PM.

October 18th, 2019 8:10am(reported by TAC)Affects: Wireless Connectivity

Impulse Wireless Engineering is dispatching to Gravel Peak and Casa Cassara to address Wireless service outages affecting multiple customers. Updates will be provided when available.

October 17th, 2019 5:41pm(reported by Stephen)Affects: Wireless Connectivity

The wireless repeater for Casa Cassara is currently down. Our wireless technician is on his way to the repeater site to assess the equipment.

October 17th, 2019 10:50am(reported by TAC)Affects: DNS Servers

The Systems Team has restored services. Please call 805-456-5800 if you continue to experience any difficulties.

October 17th, 2019 10:50am(reported by TAC)Affects: Mail Servers

The Systems Team has restored services. Please call 805-456-5800 if you continue to experience any difficulties.

October 17th, 2019 10:50am(reported by TAC)Affects: Webmail Servers

The Systems Team has restored services. Please call 805-456-5800 if you continue to experience any difficulties.

October 17th, 2019 10:50am(reported by TAC)Affects: Hosting

The Systems Team has restored services. Please call 805-456-5800 if you continue to experience any difficulties.

October 17th, 2019 8:45am(reported by TAC)Affects: ClearStar

ClearStar Services have been restored. If your phones do not return to normal, please reboot them. If you have any questions, please call 805-456-5800.

October 17th, 2019 8:45am(reported by TAC)Affects: DNS Servers

The Systems Team is implementing a fix at this time. Estimated time of restoration is 11:30 AM today.

October 17th, 2019 8:45am(reported by TAC)Affects: Mail Servers

The Systems Team is implementing a fix at this time. Estimated time of restoration is 11:30 AM today.

October 17th, 2019 8:45am(reported by TAC)Affects: Webmail Servers

The Systems Team is implementing a fix at this time. Estimated time of restoration is 11:30 AM today.

October 17th, 2019 8:45am(reported by TAC)Affects: Hosting

The Systems Team is implementing a fix at this time. Estimated time of restoration is 11:30 AM today.

October 17th, 2019 4:48am(reported by Systems)Affects: Mail Servers

We are collaborating with our vendor's support team to determine next steps. Updates to follow as they come available. Your patience is kindly appreciated.

October 17th, 2019 4:47am(reported by Systems)Affects: DNS Servers

We are collaborating with our vendor's support team to determine next steps. Updates to follow as they come available. Your patience is kindly appreciated.

October 17th, 2019 4:46am(reported by Systems)Affects: ClearStar

We are collaborating with our vendor's support team to determine next steps. Updates to follow as they come available. Your patience is kindly appreciated.

October 17th, 2019 4:45am(reported by Systems)Affects: Hosting

We are collaborating with our vendor's support team to determine next steps. Updates to follow as they come available. Your patience is kindly appreciated.

October 17th, 2019 4:45am(reported by Systems)Affects: Webmail Servers

We are collaborating with our vendor's support team to determine next steps. Updates to follow as they come available. Your patience is kindly appreciated.

October 17th, 2019 12:41am(reported by Systems)Affects: Mail Servers

IMAP authentication is not currently working for any email customers. Switching to POP3 may work around the issue until IMAP can be restored. Engineers are troubleshooting the problem.

October 17th, 2019 12:31am(reported by Systems)Affects: DNS Servers

At least one DNS Server is currently non-responsive. At least three are currently working normally. Since any properly configured endpoint device should cycle through multiple DNS Servers, the impact to users should be brief delays. Timeouts are possible for extremely impatient services. Engineers are troubleshooting the problem.

October 17th, 2019 12:25am(reported by Systems)Affects: ClearStar

Music on hold is currently down. All other elements of Clearstar service appear to be functioning normally. Engineers are troubleshooting the problem.

October 17th, 2019 12:18am(reported by Systems)Affects: Hosting

Web hosting is currently down. Engineers are troubleshooting the problem.

October 17th, 2019 12:17am(reported by Systems)Affects: Webmail Servers

Webmail-pro.impulse.net, servicing Zimbra Business Basic and Zimbra Business Professional accounts, is currently down. Engineers are troubleshooting the problem.

October 12th, 2019 4:25pm(reported by TAC)Affects: Hosting

Impulse Hosted Services have been restored.

October 12th, 2019 3:00am(reported by Systems)Affects: Hosting

Hosted Services is down. More information coming soon.

October 3rd, 2019 1:30pm(reported by TAC)Affects: Wireless Connectivity

Our Painted Cave wireless access points are currently down due to unplanned Southern California Edison power pole maintenance. Power is estimated to be restored by 8:00PM PST 10/3.

September 26th, 2019 11:17am(reported by Stephen)Affects: Webmail Servers

We are currently experiencing an email outage. Our engineers are currently working to resolve the issue. If going to webmail.impulse.net you are promoted with an error, if you attempt to login a 2nd time it will go through. If going to webmail-basic.impulse.net will work and not prompt an error, it is loading very slow at the moment.

September 26th, 2019 11:17am(reported by Stephen)Affects: Mail Servers

September 26th, 2019 7:55am(reported by TAC)Affects: Internet Connectivity

Impulse is currently experiencing widespread network connectivity issues. Our network engineers are actively engaged in troubleshooting the issue at this time.

September 18th, 2019 12:33pm(reported by Stephen)Affects:

All network services should be back up in the next 10-15 minutes. If you are experiencing issues please log into your bill center profile and create a ticket.

September 18th, 2019 12:05pm(reported by Stephen)Affects: Data Center

September 18th, 2019 12:05pm(reported by Stephen)Affects: Webmail Servers

September 18th, 2019 12:05pm(reported by Stephen)Affects: Hosting

September 18th, 2019 12:05pm(reported by Stephen)Affects: Webmail Servers

September 18th, 2019 10:49am(reported by Stephen)Affects: Mail Servers

September 18th, 2019 10:49am(reported by Stephen)Affects: Wireless Connectivity

September 18th, 2019 10:49am(reported by Stephen)Affects: ClearStar

September 18th, 2019 10:49am(reported by Stephen)Affects: Internet Connectivity

September 18th, 2019 10:45am(reported by Stephen)Affects: DNS Servers

We are experiencing a Network Wide Outage impacting data/phone connectivity. Our systems engineers are currently investigating the issue.

September 9th, 2019 4:46pm(reported by Stephen)Affects: Wireless Connectivity

PG&E cut power to the City of Buellton due to a fire North of Buellton. This will impact our wireless customers in the Lompoc and Buellton areas. This will also impact all other services through Impulse in these areas. Currently our POP in Buellton is on backup generator. Our network engineers are monitoring the situation.

September 9th, 2019 4:46pm(reported by Stephen)Affects: Internet Connectivity

September 2nd, 2019 2:52am(reported by TAC)Affects: Wireless Connectivity

Our engineers have completed their repairs and connectivity has been restored.

September 2nd, 2019 1:50am(reported by TAC)Affects: Wireless Connectivity

Impulse is currently experiencing connectivity issues with customers off of the Gravel Peak and Casa Cassara access points. We are actively investigating the situation and will provide updates when the become available.

August 24th, 2019 10:00am(reported by TAC)Affects: Mail Servers

Please be advised that Impulse will be performing scheduled maintenance for our Zimbra email service on August 28th. During the maintenance window (10PM-6AM), all email customers will not be able to access their email.

August 22nd, 2019 7:20am(reported by Dane)Affects: DNS Servers

DNS servers are working normally. Issue has been resolved and monitored.

August 21st, 2019 6:49pm(reported by Dane)Affects: DNS Servers

DNS is working now and Impulse will continue to monitor. Please report any phone or connectivity issues by calling 805-456-5800

August 21st, 2019 6:42pm(reported by Dane)Affects: DNS Servers

Impulse is experiencing DNS problems. This is affecting multiple systems including phones and possibly internet connectivity for some. We are actively working on resolving the issue.

August 6th, 2019 10:30am(reported by Stephen)Affects: Wireless Connectivity

Backhaul maintenance is now complete. Customers off Gravel Peak and Casa Cassara should now have internet access. If for any reason you do not please contact our support line at 805-456-5800.

August 5th, 2019 10:30pm(reported by Stephen)Affects: Wireless Connectivity

Wireless engineers continue with the planned maintenance at Casa Cassara and are on schedule to finish 8/6. We understand this is taking longer than expected and apologize for any inconvenience this may have caused.

August 5th, 2019 12:00pm(reported by Stephen)Affects: Wireless Connectivity

Impulse will be performing extended maintenance on the Backhaul at Casa Cassara that will affect customers off Casa Cassara and Gravel Peak starting at 12pm. There will be downtime up to 5hrs during the maintenance. This will improve overall bandwidth and stabilize speeds to and from the data center for customers off these access points.

June 28th, 2019 2:54pm(reported by Stephen)Affects: Wireless Connectivity

Wireless outage continues due to a power outage at the peak of Santa Ynez.

June 28th, 2019 11:57am(reported by Stephen)Affects: Wireless Connectivity

We are currently experiencing a Wireless outage at our Santa Ynez site. Customers may experience down time and or slowness off this site. Our wireless engineers are currently investigating the issue.

June 20th, 2019 8:00am(reported by Stephen)Affects: Wireless Connectivity

We are currently experiencing a wireless outage off our WCC Prism West Access point. Any customers off this Access Point are currently down. Our wireless engineers are currently looking into this for resolution.

June 19th, 2019 9:56am(reported by Stephen)Affects: ClearStar

This morning between approximately 6:30AM PST and 9:15AM PST we experienced intermittent issues with call completion and phone registration on our ClearStar voice platform. One of the software elements of the platform was experiencing an exceptionally high amount of authentication attempts from unauthorized devices which impacted the overall platform's ability to handle calls. The attempts to authenticate were not successful, and we were able to block the traffic once we identified it, so we believe we have corrected the immediate problem and the call platform was re-stabilized as of approximately 9:15AM. We will be working with the software provider to mitigate the impact of a similar attack in the future.

June 19th, 2019 8:00am(reported by Stephen)Affects: ClearStar

We are experiencing intermittent issues on our voice platform. Our engineering team is working on identifying the cause and establishing an estimated time of repair.

June 10th, 2019 4:50pm(reported by Systems)Affects: Webmail Servers

A number of webmail users are reporting error pop-ups when attaching files to messages they are attempting to compose. Inbound attachments do not appear to be affected at this time. Outbound attachments on messages composed in email clients (such as Thunderbird or Outlook) do not appear to be affected at this time. Our Systems Administration Team is investigating. There is no Estimated Time to Resolution. Updates to follow as they come available.

June 10th, 2019 4:34pm(reported by Stephen)Affects: ClearStar

Our upstream carrier has isolated and resolved their outage. We are now seeing calls operate at normal levels with no issues.

June 10th, 2019 2:53pm(reported by Stephen)Affects: ClearStar

We currently experiencing an outage with calls to main lines getting a busy tone intermittently. We are working with our upstream carrier to resolve the issue. There is no ETA as of yet when the upstream carrier will have this resolved.

June 7th, 2019 12:46pm(reported by Stephen)Affects: Internet Connectivity

We are currently experiencing slowness accessing the web outside of the Santa Barbara area. Currently there is a carrier ticket open and escalated to their Network Engineering team to further isolate the issue.

May 21st, 2019 7:22am(reported by Dane)Affects: Webmail Servers

The issues regarding email have been resolved. If you experience any further issues please let us know by calling 805-456-5800.

May 19th, 2019 8:28am(reported by Dane)Affects: Webmail Servers

Sporadic issues continue. Engineers are working diligently to clear any and all issues regarding email. As additional information comes in, status updates will follow.

May 17th, 2019 4:33pm(reported by Dane)Affects: Webmail Servers

As analysis continues to ensure stability there may be intermittent loss of email connection.

May 17th, 2019 9:19am(reported by Dane)Affects: Webmail Servers

Analysis is still ongoing and service interruptions may continue.

May 16th, 2019 8:26am(reported by Dane)Affects: Webmail Servers

Customer are stable at the moment. Our engineers will be testing things throughout the day and this may cause intermittent issues in sending and receiving emails. Please be advised and if you have additional questions please give us a call.

May 16th, 2019 7:37am(reported by Dane)Affects: Webmail Servers

Our systems engineers were able to locate and resolve the issue. Customers are now able to send and receive emails as normal. If you are experiencing any email issue please let us know by calling 805-456-5800.

May 15th, 2019 1:40pm(reported by Dane)Affects: Webmail Servers

There are reports that many users are back up sending and receiving emails. This may be intermittent yet for a few more hours while our Systems Engineers complete the necessary work. We understand the inconvenience this has caused, we are working toward a total resolution. Further updates will follow as progress is made.

May 15th, 2019 6:43am(reported by Stephen)Affects: Webmail Servers

We are currently experiencing an email outage. While trying to log into webmail our customers are receiving an error message "A network service error has occurred". This will impact sending and receiving email. Our System engineers are aware of the problem and actively working on a resolution.

May 15th, 2019 6:43am(reported by Stephen)Affects: Mail Servers

May 8th, 2019 4:10pm(reported by Systems)Affects: Mail Servers

Trouble cleared before isolation.

May 8th, 2019 4:08pm(reported by Systems)Affects: Mail Servers

Trouble cleared before isolation.

May 3rd, 2019 9:56am(reported by TAC)Affects: Internet Connectivity

We are continuing to monitor the issue with our email server.

May 1st, 2019 8:45am(reported by TAC)Affects: Mail Servers

We are experiencing email issues. Will be sporadic the next 48 hours.

January 16th, 2019 2:54am(reported by Stephen)Affects: Wireless Connectivity

Impulse lost connectivity to the Wireless Gravel Peak repeater site as of this morning. Our wireless engineers are aware of the problem and currently working towards resolution.

January 14th, 2019 10:34am(reported by TAC)Affects: Wireless Connectivity

Early this morning we lost contact with one of our Wireless Access Points out at Refugio, we are working diligently to restore power and connectivity.

December 6th, 2018 5:27am(reported by Stephen)Affects: Internet Connectivity

Due to emergency major backhaul fiber maintenance in the southern California area many internet reliant services are directly and indirectly impacted. The emergency maintenance is slated for closing by 6 AM PST. We will have further updates then.

December 4th, 2018 7:26am(reported by Stephen)Affects: Wireless Connectivity

PG&E reported a major power outage in the Buellton area this morning affecting all connectivity in the Lompoc/Buellton areas. At this time estimated time of restoration is 10:45am. Our engineers are monitoring the situation.

December 30th, 2018 8:30am(reported by Stephen)Affects: Wireless Connectivity

Impulse technician has dispatched to Painted Cave to assess/make repairs on the Wireless situation.

December 30th, 2018 5:30am(reported by Stephen)Affects: Wireless Connectivity

We lost Wireless Connectivity to the Painted Cave repeater site. Our Network engineers are aware of the situation and actively working towards resolution.

December 16th, 2018 5:57pm(reported by Dane)Affects: ClearStar

Urgent maintenance of our Session Border controllers will be done tonight Sunday Dec. 16, 2018 from 10:00 PM to 12:00 AM. There is not expected to be any impact to call processing. If you experience any issues outside of this maintenance window please call 805-456-5800. Thank you for your cooperation.

December 16th, 2018 1:43pm(reported by Dane)Affects: ClearStar

Our call routing platform experienced issues last night resulting in intermittent call failures between approximately 8PM and 11PM. We engaged the software provider and calls have been completing normally since then. We are working to determine a root cause. A full service impact report will be provided upon completion of this inquiry. We sincerely apologize for any inconvenience resulting from this issue and thank you for your patience. Sincerely, Impulse Network Operations

November 23rd, 2018 12:16pm(reported by TAC)Affects: Internet Connectivity

The DSL Outage appears to be resolved. If you continue to experience any issues, please call 805-456-5800.

November 13th, 2018 10:23am(reported by TAC)Affects: Internet Connectivity

We are continuing to experience issues with connectivity with our DSL customers in the Downtown Santa Barbara, Summerland and Carpinteria areas due to lack of access in fire affected areas. We are continually receiving updates from the carrier and monitoring the area closely for any developments.

November 5th, 2018 8:20am(reported by Stephen)Affects: Internet Connectivity

The DSL outage is still an issue and not affecting everyone that it had over the weekend. Majority of customers are back up, but some are experiencing slowness as of this morning. Our engineering team is working closely with the carrier to get this resolved.

November 3rd, 2018 12:36pm(reported by TAC)Affects: Internet Connectivity

The DSL outage appears to have been resolved. If you continue to experience any issues with your DSL connection, please call 805-456-5800.

November 2nd, 2018 4:23pm(reported by Dane)Affects: Internet Connectivity

Affects DSL internet connectivity. The carrier has acknowledged an issue with their switches and are currently working to resolve the issue. There is no estimated time to a resolution. Updates will follow as we receive additional information.

October 8th, 2018 8:11am(reported by Stephen)Affects: Wireless Connectivity

All wireless service's going through Gardner, West Camino Cielo, Santa Ynez Peak, Casa Cassara, Gravel Peak, will be slow. Our wireless engineers are assessing an issue with a main backhaul unit at Santa Ynez Peak.

October 30th, 2018 3:00am(reported by TAC)Affects: Internet Connectivity

Power Outage

October 20th, 2018 12:48pm(reported by Stephen)Affects: Internet Connectivity

Frontier has reported a Legacy DSL outage that is affecting multiple customers from Santa Maria to Santa Barbara. Our engineers are working with the carrier for resolution.

October 18th, 2018 8:48am(reported by Stephen)Affects: Wireless Connectivity

Our wireless engineers are performing maintenance at the Casa Cassara Peak. This will affect all customers off Gravel Peak and Casa Cassara.

October 9th, 2018 10:49am(reported by Stephen)Affects: Wireless Connectivity

October 3rd, 2018 6:21am(reported by Stephen)Affects: Internet Connectivity

The area of Lompoc and its surroundings are also affected by the power outage.

October 3rd, 2018 5:44am(reported by Stephen)Affects: Internet Connectivity

The power outage has grown to cover most if not all of Buellton and SYV.

October 3rd, 2018 5:26am(reported by Stephen)Affects: Internet Connectivity

PG&E has reported a power outage in the Buellton due to the rain affecting multiple internet circuits and wireless connectivity in the Buellton area. We are closely monitoring this to ensure our service is restored.

September 21st, 2018 8:22am(reported by Stephen)Affects: Wireless Connectivity

September 21st, 2018 8:11am(reported by Stephen)Affects: Internet Connectivity

Wireless connectivity issues reported West of the Buellton area on hwy246. Any radio connecting off the Casa Cassara Access Point may have limited connectivity. Our wireless engineers are aware of the issue and are actively working on it.

August 24th, 2018 8:20am(reported by Dane)Affects: Wireless Connectivity

Power has been restored by PG&E. Equipment is no longer running on backup.

August 23rd, 2018 3:56pm(reported by Dane)Affects: Wireless Connectivity

Pacific Gas and Electric is reporting a utility issue within the Santa Ynez area. We are currently running our equipment on battery back-up in the meantime while the situation is resolved. Stand by for further updates.

August 23rd, 2018 3:33pm(reported by TAC)Affects: Wireless Connectivity

July 15th, 2018 10:43am(reported by Dane)Affects: Internet Connectivity

Equipment failure has been resolved. All circuits have been restored and connectivity is back. If you experience any issues please inform us at 8054565800. Thank you.

July 15th, 2018 9:06am(reported by Dane)Affects: Internet Connectivity

Due to the power out in Downtown Santa Barbara there has been equipment failure. Our engineers are working to restore the equipment. There is no current estimated time of resolution for this. We will keep the status updated as things progress.

July 15th, 2018 9:03am(reported by Dane)Affects: Internet Connectivity

Due to the power outage in Downtown Santa Barbara. There has been equipment failure. Our engineers are working on restoring the equipment. There is no current estimated time of resolution on this. We will keep the status page updated as we go.

July 11th, 2018 6:34am(reported by Stephen)Affects: Internet Connectivity

The network outage is also affecting dial-up services in the Santa Barbara area.

July 11th, 2018 6:30am(reported by Stephen)Affects: Internet Connectivity

We are experiencing a wide area network outage that is affecting T1 services outside the Santa Barabara area in southern California. The upstream carrier has acknowledged an issue and is working on restring services. There is no ETA of repair at this time. We will keep you updated through the outage.

July 11th, 2018 11:52am(reported by Dane)Affects: Internet Connectivity

Earlier this morning there was a fiber cut in Burbank that the carrier has resolved since. Currently there is a fiber cut in San Luis Obispo and the carrier has routed the trouble to the Local Exchange Carrier (LEC). The LEC is currently working on restoring service. There is no ETR at this time.

July 11th, 2018 11:30am(reported by Stephen)Affects: Internet Connectivity

Earlier this morning there was a fiber cut in Burbank that the carrier has since resolved that issue. Currently there is a fiber cut in San Luis Obispo that the Carrier has routed this trouble to the Local Exchange Carrier (LEC). The LEC is currently working on restoring service. They have no ETR at the moment.

July 11th, 2018 11:30am(reported by Stephen)Affects: Internet Connectivity

Earlier this morning there was a fiber cut in Burbank that the carrier has resolved since. Currently there is a fiber cut in San Luis Obispo that the Carrier has routed the trouble to the Local Exchange Crarrier (LEC). The LEC is currently working on restoring service. No ETR at this moment.

June 25th, 2018 7:37am(reported by Stephen)Affects: Internet Connectivity

We are experiencing an issue at one of our routers at the Goleta Data Center. T1 Connections coming out of this data center are experiencing connectivity issues. Network engineers are currently investigating the issue.

April 26th, 2018 6:20am(reported by Stephen)Affects: Internet Connectivity

Nitel circuit is back up as of last night. The carrier was able to resolve the issue fairly quickly. Engineers will monitor this and engage the carrier if needed.

April 25th, 2018 8:31am(reported by Stephen)Affects: Internet Connectivity

Please be advised: One of our larger aggregate circuits with Nitel is having an outage in the Chicago area. This will affect multiple customers in the south, midwest and to the east coast if you are connecting through to our Chicago POP. This includes but is not limited to (internet and ClearStar services). Impulse engineers are aware of the problem and have engaged the carrier for a resolution. More updates to come in the morning.

April 20th, 2018 9:00am(reported by Steve)Affects: Wireless Connectivity

Power was lost at the Gardner site at about 9am this morning. Most of the site is up on backup power. However the Gardner Upper site, service Sky Ranch is currently offline. We are working on the problem and will provide updates as they become available.

April 17th, 2018 10:20am(reported by Steve)Affects: Internet Connectivity

April 17th, 2018 10:19am(reported by Steve)Affects: ClearStar

April 17th, 2018 9:30am(reported by Steve)Affects: Mail Servers

Impulse is currently experiencing impacted email and VoIP services. Network performance may also be impacted. Our engineers are actively working to resolve the issue. Updates will be provided as they become available.

March 27th, 2018 7:50am(reported by Stephen)Affects: Mail Servers

We are experiencing an issue at one of the email servers. At this time majority of email is unable to authenticate to our server. Our System engineers are aware of the issue and are working toward a resolution. Some email may start working for some before this is 100% fixed.

March 27th, 2018 8:06am(reported by Stephen)Affects: Webmail Servers

March 21st, 2018 8:36am(reported by Stephen)Affects: Wireless Connectivity

Our wireless Engineers were able to get the Access Point back up at West Camino Cielo. We will monitor this throughout the day/week to ensure it stays up during the storm.

March 21st, 2018 5:48am(reported by Stephen)Affects: Wireless Connectivity

One of our Wireless Access Points at West Camino Cielo is down due to the weather. This is affecting customers in or around "Lake Cachuma" and East of "Santa Ynez". Some customers outside of these areas may be affected if you are connecting to West Camino Cielo and are down. Our wireless engineers are aware of the issue and are preparing to make repairs once the storm passes. Engineers will continue to monitor the wireless network as the storm moves out of the area.

March 13th, 2018 4:50am(reported by Stephen)Affects: Internet Connectivity

March 13th, 2018 4:48am(reported by Stephen)Affects: ClearStar

Please be advised that Impulse Engineering teams will be performing network upgrade and expansion maintenance at our Phoenix datacenter, to enhance network performance and capacity. This work is expected to be service impacting for both voice and data services. Date: 03/11/18 - 03/14/18 Time: 8:00PM PDT - 6:00AM PDT Duration: 10 hours Expected Impact: Voice and data services are expected to be impacted intermittently during the maintenance window. Phoenix homed voice services will be redirected to our Goleta Data Center.

March 1st, 2018 9:24am(reported by Stephen)Affects: ClearStar

Voip services are currently impacted and calls may be choppy and sporadic at times. This is not affecting all customers, but you may experience times where calls are choppy. Internet services are also affected and may be intermittent at times. Our network engineers are currently investigating the issue.

March 1st, 2018 5:48am(reported by Stephen)Affects: Wireless Connectivity

February 28th, 2018 12:17pm(reported by Dane)Affects: ClearStar

Network is stable and no further services are being impacted.

February 28th, 2018 10:55am(reported by Dane)Affects: ClearStar

Network Congestion issues caused several systems to fail. We have re-routed traffic and the network is now stable. We are continuing to monitor this for the next hour as well to ensure no follow up issues occur.

February 28th, 2018 10:38am(reported by Stephen)Affects: ClearStar

Voice services is now backup and at full capacity; however, network issues may still occur. Wireless services are minimally impacted at this time. Network engineers are working on stabilizing the rest of the network.

February 28th, 2018 10:15am(reported by Dane)Affects: ClearStar

We have identified an issue and are working on stabilizing the network. There will be a follow up once we are certain the network is stable and no longer affecting services.

February 28th, 2018 9:18am(reported by Dane)Affects: Wireless Connectivity

February 28th, 2018 9:15am(reported by Dane)Affects: ClearStar

We are currently experiencing a network outage. Our Network engineers are investigating the issue. This is likely to affect voice quality and possibly connection issues. Updates to follow as soon as we have identified the issue.

February 21st, 2018 10:36am(reported by Dane)Affects: Internet Connectivity

Last nights internet connectivity issue has been resolved. Thank you for your patience.

February 20th, 2018 7:10am(reported by Christopher)Affects: Internet Connectivity

There have been wide area outages primarily affecting the Lompoc and Santa Ynez valley areas. Service including, but not limited too: Wireless internet, T1 connections, etc. Although power has been restored many locations, central nodes feeding those areas have still been impacted. Crews are actively looking into these issues.

January 2nd, 2018 11:00am(reported by Oleh)Affects:

Frame relay circuits are still experiencing sporadic outages due to the Thomas fire. We are working diligently on this issue and expect it to be resolved shortly.

December 28th, 2017 10:18am(reported by Christopher)Affects:

Verizon down

December 14th, 2017 10:07am(reported by Christopher)Affects: Internet Connectivity

Thomas Fire - Test

December 11th, 2017 11:42am(reported by Oleh)Affects: Internet Connectivity

Internet connectivity is down in many areas due to the Thomas Fire. Our support team is doing everything possible to get these services up and running.

December 7th, 2017 8:38am(reported by Bob Smith)Affects: Internet Connectivity

We're experiencing sporadic Internet connectivity issues due to the Thomas Fire, currently burning in Ventura County. Our team is working on the issue as we speak and expect to have it resolved shortly.

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