Impulse is awarding Aaron Calvert the Wolf Award for Passionate Problem Solving. He recently worked extra hours to test and figure out all the details of the changes implemented in Broadsoft’s newly released Call Center for the purpose of presenting it to a customer the next morning. He configured the Call Center and then tested out all the possible scenarios that our customers could run into. He uncovered scenarios that would make the system fail and made recommendations on how to work around that. Finally, he documented all of his findings in a detailed email for the manager who was scheduled to meet with the customer.
He demonstrated passion for solving the problem, understanding that his “number” had been called and he was the only one who could complete the job. As a result, the presentation went very smooth, making Impulse look polished and professional on a product we, as a team, knew little about at the time. Because of his work we made a very favorable impression on a key ClearStar customer. Aaron’s Passionate Problem Solving attitude saved the day for Impulse!