Microsoft Teams

Cloud Auto Attendant

Automatically direct callers to the right department or extension for efficient communication.

Teams to PSTN Calls

Make and receive traditional phone calls directly from Teams, integrating PSTN capabilities for a unified communication experience.

Call Queues

Manage incoming calls with greetings, music on hold, and call routing to the next available agent.

Customized Call Routing

We have 20+ years of experience designing call flows, so let us do the discovery work to design the perfect system for your needs.

Dedicated Project Management

From system design to number porting to end-user training, we manage all aspects of the project, so you don't have to.

Assigned Support Team

With us, you get an assigned team that knows you and understands how you work. No need to explain who you are every time you call; we already know.

A Consistent User Experience

Improve productivity and efficiency with a consistent, unified user experience across all communication modes without leaving Teams.

Eliminate the User Learning Curve

Microsoft's intuitive and familiar user interface eliminates the need to train users on another platform.

Advanced Phone System Features

Design your business’s call flow with features like Auto Attendants, Call Queues, Time Schedules, and Call Recording.

With fair and easy-to-manage contracts, Impulse has proven to be a reliable and valued partner for our organization.

— Silver Air

“We are a small IT team and wear a ton of hats. It was a big load off of our shoulders for Impulse to come in and manage the project and the logistics of the equipment, keeping us on task and to a timeline.”

— Guayakí Yerba Mate

“We’ve been with Impulse for many years. We worked with Impulse engineers that we know and we trust when migrating to Cato, and this made the move seamless.”

— The Towbes Group

“Impulse allows us to be in more places at once in a collaborative ‘better together’ strategy to serve our mutual customers.”

— Mark Lawrence Peay
Enterprise Sales Director - S. CA, Cato

“With Impulse, engagements are always focused and our services are well positioned before we even speak to the client. This leads to shorter sales cycles and often to larger total valued opportunities.”

— Miles Lowry
Senior Territory Manager, eSentire

Step 1

Connect

Schedule a 30-minute call with one of our experts.

Step 2

Discover

We’ll ask questions to gain an understanding of your problem.

Step 3

Solve

We’ll find a solution that addresses your unique needs.

Step 4

Guide

We’ll stay with you for the life of your solution.

MS Teams Phone consolidates all your communication needs – voice, video, chat, and file sharing – into one platform, eliminating the need for separate applications and reducing complexity. With cloud-based VoIP, you can replace outdated physical phone systems and enable your team to communicate seamlessly from any device, anywhere.

MS Teams Phone is natively integrated with the entire Microsoft 365 suite, meaning you can schedule meetings, share documents, and collaborate in real-time all within one platform. This deep integration streamlines workflows, increases productivity, and offers a consistent user experience across all communication tools.

Yes! With Teams-to-PSTN calling, you can make and receive traditional phone calls directly from the MS Teams platform, turning Teams into a fully integrated business phone system that supports both internal and external communication.

Impulse has over 20 years of expertise in VoIP and call system management, and we handle everything from provisioning to ongoing support. Our dedicated Voice Provisioning team works with you to uncover your specific voice needs, while our TAC Team ensures seamless onboarding, configuration, and day-to-day management so your IT team can focus on other priorities.

Absolutely. Through the Microsoft 365 Admin Center, IT administrators can centrally manage user accounts, permissions, and voice endpoints. MS Teams Phone also integrates with Microsoft Intune, allowing you to manage user devices and ensure a secure, compliant communication environment.

MS Teams Phone offers a variety of features, including Teams-to-Teams video calls, Teams-to-PSTN calls, Cloud Auto Attendant, Cloud Call Queues, Voicemail, Music on Hold, and integration with Yealink VoIP handsets – all supported by Impulse’s expert provisioning and support teams.

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