May was the month of Black Bow Ties! Two team members earned their Black Wolfe Awards, along with four other team members earning Wolfe Awards.
The Impulse Wolfe Awards were named after Harvey Kietel’s character, Winston Wolfe, in Pulp Fiction. He was the cleaner who knew how to take care of Jules’ and Vincent’s boneheaded mistakes. His character was a model of efficiency under pressure, a no-nonsense performer who got the job done.
To be approved for a Wolfe Award, a staff member must have shown growth and/or excelled in one of the five Impulse Ideology categories: engineering, professionalism, passionate problem solving, local, and speed. After all five bow ties have been acquired, the employee earns a Black Wolfe Award.
The following employees earned Wolfe Awards in May:
A customer had swapped out their unmanaged router, which resulted in several phones being left unregistered. Cristian was quick to drive out to the customer, re-crimp several bad rj-45 ends, plug the phones into the correct ports, and document the new equipment. Cristian received a green bowtie along with a $50 American Express gift card for this Wolfe Award.
Matt has been very helpful printing invoices for billing when needed. He has been helping billing out for several months now and they greatly appreciate it! Matt has received a white bowtie and a $50 American Express gift card for this Wolfe Award.
We were made aware that a user license was running low. Mahdroo was about to find and free up many of these licenses to avert the crisis. This took a lot of investigative work. Mahdroo has received a yellow bowtie and a $50 American Express gift card for this Wolfe Award.
Dane has been working with Broadsoft on a deployment of BroadWorks. Justin was very impressed with Dane’s involvement in supporting this deployment. Dane is an essential part of the Impulse team and always seems to have a roll in any big project. Dane has received a red bowtie and a $50 American Express gift card for this Wolfe Award.
Receiving this Engineering Wolfe Award has earned Dane his second Black Wolfe Award. This comes with a black bowtie and a $500 bonus. Congratulations Dane!
A few customers were having an issue with their voicemail boxes. Justin was able to narrow down the list of users’ voicemail boxes that were experiencing the issue. Not only did he identify these accounts quickly, but he determined what the problem was and restored the voice messages as quickly as possible. Justin received a blue bowtie and a $50 American Express gift card for this Wolfe Award.
Speed was the fifth and final bowtie that he needed for his first Black Wolfe Award. This, of course, came with a black bowtie and a $500 bonus. Congratulations Justin!