Current Network Status
Normal
Normal
Normal
Normal
Recent Issues
October 02, 2024 04:39 PM
(Reported by: Dane)
Affects: Internet Connectivity
Resolved
October 02, 2024 04:38 PM
(Reported by: Dane)
Affects: Internet Connectivity
Impulse engineers identified and addressed the core network issues. Traffic is routing as expected. If you experience any further connectivity issues please call us at 805-456-5800.
October 02, 2024 04:22 PM
(Reported by: Dane)
Affects: Internet Connectivity
Impulse is continuing to troubleshoot the core network issue. We are seeing improvements.
October 02, 2024 03:56 PM
(Reported by: TAC)
Affects: Internet Connectivity
We currently are experiencing issues in our core network that our Engineers are actively troubleshooting.
October 02, 2024 03:44 PM
(Reported by: Dane)
Affects: Internet Connectivity
Impulse is experiencing issues in our core network and we are actively troubleshooting. There is no current ETR.
October 02, 2024 10:24 AM
(Reported by: TAC)
Affects: Internet Connectivity
Customers in the Goleta and Santa Barbara areas are experiencing issues with their connectivity. Our engineers are currently investigating the issue and will have updates shortly.
August 11, 2024 04:54 PM
(Reported by: Stephen)
Affects: Internet Connectivity
August 11, 2024 04:54 PM
(Reported by: Stephen)
Affects: Internet Connectivity
CATO engineers have resolved the issue. If you are still expeiencing any issues with your CATO service please reach us at 805-456-5800.
August 11, 2024 04:22 PM
(Reported by: Stephen)
Affects: Internet Connectivity
We are expienecing an issue with our CATO network services connecting to the internet. CATO has reported a global issue affecting all customers and their engineers are currently investigating the issue.
March 10, 2024 09:08 AM
(Reported by: TAC)
Affects: Internet Connectivity
Fiber connectivity has been restored after an upstream carrier replaced damaged cabling in their LA datacenter. If you're experiencing any issues outside of this please contact 805-456-5800.
March 10, 2024 01:30 AM
(Reported by: TAC)
Affects: Internet Connectivity
Currently there is an ongoing outage that is affecting certain fiber customers. Our technicians are aware and have begun working with upstream carriers to resolve the issue. The current estimated time of restoration is 05:30 3/10/2024.
February 13, 2024 08:38 AM
(Reported by: TAC)
Affects: Internet Connectivity
February 13, 2024 08:38 AM
(Reported by: TAC)
Affects: Internet Connectivity
Impulse resolved the issue with the upstream carrier having an outage in the LAX datacenter. If you're experiencing any issues outside of this please contact 805-456-5800.
February 07, 2024 03:14 PM
(Reported by: Stephen)
Affects: Internet Connectivity
The upstream carrier has confirmed they are having an outage in the LAX datacenter. They have dedicated teams working on the issue.
February 07, 2024 03:14 PM
(Reported by: Stephen)
Affects: Internet Connectivity
Impulse has identified issues affecting access to certain websites served via the Akamai Content Delivery Network, related to traffic entering the network of one of the upstream Tier 1 providers. We are working with the upstream carrier to address their network problem. Meanwhile, Impulse NOC is implementing measures to mitigate the impact by rerouting traffic around the affected upstream carrier.
November 15, 2023 10:04 PM
(Reported by: Dane)
Affects: Internet Connectivity
Clear
November 15, 2023 10:03 PM
(Reported by: Dane)
Affects: Internet Connectivity
Power issues have been resolved at the Goleta Central Office. Connectivity has been restored. If you are experiencing an outage please call us at 805-456-5800. Thank you.
November 15, 2023 09:56 PM
(Reported by: Dane)
Affects: Internet Connectivity
The Goleta Central Office is experiencing power issues. There is no estimated time for restoration from Frontier. Thank you for your patience.
November 15, 2023 06:08 PM
(Reported by: TAC)
Affects: Internet Connectivity
Our engineers are still investigating a hardware issue. No current ETR.
November 15, 2023 05:21 PM
(Reported by: TAC)
Affects: Internet Connectivity
We are experiencing an outage in Goleta affecting customers with EOC and ADSL2+. Our engineer has been dispatched to the central office to investigate.
July 07, 2023 08:32 AM
(Reported by: TAC)
Affects: Internet Connectivity
July 07, 2023 08:32 AM
(Reported by: TAC)
Affects: Internet Connectivity
All SD-WAN connectivity has been restored. If you experience any further issues please call us at 805-456-5800.
July 06, 2023 09:29 AM
(Reported by: Stephen)
Affects: Internet Connectivity
Our engineers have identified the issue with the vendor and are working towards a resolution. We should have an ETR soon.
July 06, 2023 08:49 AM
(Reported by: TAC)
Affects: Internet Connectivity
Impulse is experiencing instability on the SDWAN network after maintenance. Customers using this service will experience drops and or disconnects. Our engineers are working with our vendor and have escalated the case with them.
January 26, 2023 10:12 AM
(Reported by: TAC)
Affects: Internet Connectivity
Splicing is 100% complete and seeing all circuits restored
January 26, 2023 10:12 AM
(Reported by: TAC)
Affects: Internet Connectivity
Splicing is 100% complete and seeing all circuits restored
January 26, 2023 10:09 AM
(Reported by: TAC)
Affects: Internet Connectivity
Splicing is 100% complete and seeing all circuits restored
January 26, 2023 07:48 AM
(Reported by: TAC)
Affects: Internet Connectivity
The carrier has begun splicing the fiber cable at both ends with an ETR of 11am.
January 25, 2023 05:08 PM
(Reported by: TAC)
Affects: Internet Connectivity
The connectivity issue has been isolated to a cut fiber cable in the Pasadena area. There is no ETR. Frontier has begun repairs.
January 25, 2023 02:55 PM
(Reported by: Dane)
Affects: Internet Connectivity
Impulse is experiencing a connectivity outage affecting customers in the Camarillo and Oxnard areas. Path down between Los Angeles and Santa Barbara due to a fiber issue. They have techs en route to isolate. Updates will be posted as they become available. f you have any questions, please call us at 805-456-5800.
January 18, 2023 09:18 PM
(Reported by: TAC)
Affects: Internet Connectivity
Power has been restored to Impulse data centers. Please be aware you may need to reboot and power cycle internal equipment to reestablish connection.
January 18, 2023 05:47 PM
(Reported by: TAC)
Affects: Internet Connectivity
Impulse Services are currently unavailable due to an area power outage to our network. Our technicians are currently assessing the situation. Southern California Edison is aware of this power outage situation and rapidly working on a resolution.
November 23, 2022 07:57 AM
(Reported by: Stephen)
Affects: Internet Connectivity
November 22, 2022 09:45 PM
(Reported by: TAC)
Affects: Internet Connectivity
Impulse monitoring has indicated that service has been restored to the affected customers. Traffic now appears to be flowing normally over the circuits. Impulse will continue to monitor the circuits for any indication of ongoing trouble.
November 22, 2022 09:07 PM
(Reported by: Stephen)
Affects: Internet Connectivity
Lumen has stated there is a fiber cut between LA and Santa Barbara and they are actively working on resolving this. Impulse will provide additional updates in the morning if the issue persists. If you have any questions, please call 805-456-5800 or reach out to your respective TAC Teams via phone or email.
November 22, 2022 05:25 PM
(Reported by: TAC)
Affects: Internet Connectivity
Impulse has allocated technicians to continue working with carriers into the night to push for urgent resolution. Impulse will provide additional updates in the morning if the issue persists. If you have any questions, please call 805-456-5800 or reach out to your respective TAC Teams via phone or email.
November 22, 2022 04:34 PM
(Reported by: TAC)
Affects: Internet Connectivity
Impulse has gained contact with the carriers. The carrier states that they believe a Node is down and are doing co-op testing to confirm.
November 22, 2022 03:50 PM
(Reported by: TAC)
Affects: Internet Connectivity
Impulse Technicians have escalated with carriers to push for isolation. Updates will be posted in 30-minute increments or when available. If you have any questions, please call 805-456-5800 or reach out to your respective TAC Team via phone or email.
November 22, 2022 03:50 PM
(Reported by: TAC)
Affects: Internet Connectivity
Impulse Technicians have escalated with carriers to push for isolation. Updates will be posted in 30-minute increments or when available. If you have any questions, please call 805-456-5800 or reach out to your respective TAC Team via phone or email.
November 22, 2022 03:11 PM
(Reported by: Dane)
Affects: Internet Connectivity
Multiple upstream carriers continue to work together and isolate the transport issue responsible for the outage. Impulse technicians continue to engage with upstream carriers and push for a timely resolution. Updates will be posted in 30-minute increments or when available. If you have any questions, please call 805-456-5800 or reach out to your respective TAC Team via phone or email.
November 22, 2022 02:30 PM
(Reported by: TAC)
Affects: Internet Connectivity
Upstream carriers are in the process of isolating the trouble responsible for the current outage. Impulse technicians continue to engage with upstream carriers and push for a timely resolution. Updates will be posted as they become available. If you have any questions, please call 805-456-5800 or reach out to your respective TAC Team via phone or email.
November 22, 2022 02:00 PM
(Reported by: TAC)
Affects: Internet Connectivity
Multiple upstream carriers are currently experiencing a common outage affecting several Impulse customers in the Southern California Region and in related regions.
Impulse is actively engaging these carriers and pushing for immediate repairs. The carriers appear to have acknowledged the outages on their end.
Updates will be posted when they are available. If you have any questions, please call 805-456-5800 or reach out to your respective TAC Team via phone or email.
November 22, 2022 02:00 PM
(Reported by: TAC)
Affects: Internet Connectivity
Multiple upstream carriers are currently experiencing a common outage affecting several Impulse customers in the Southern California Region and in related regions.
Impulse is actively engaging these carriers and pushing for immediate repairs. The carriers appear to have acknowledged the outages on their end.
Updates will be posted when they are available. If you have any questions, please call 805-456-5800 or reach out to your respective TAC Team via phone or email.
October 04, 2022 03:13 PM
(Reported by: TAC)
Affects: Internet Connectivity
September 19, 2022 07:35 AM
(Reported by: TAC)
Affects: Internet Connectivity
Frontier is reporting an additional equipment failure on their end. No estimated time for resolution. Updates will be posted when available.
September 16, 2022 05:06 PM
(Reported by: TAC)
Affects: Internet Connectivity
Frontier reported that there is extensive damage to the conduit that has to be fixed before new cable can be pulled and spliced. Frontier is transporting new conduit and cable to the site. There is no ETR at this time. Impulse will post an update tomorrow morning. If you have any questions, please call us at 805-456-5800.
September 16, 2022 01:28 PM
(Reported by: TAC)
Affects: Internet Connectivity
The location of the damaged fiber lines has been identified, and Frontier techs are in route to evaluate the damage. No ETR at the time. If you have any questions, please call us at 805-456-5800.
September 16, 2022 11:18 AM
(Reported by: TAC)
Affects: Internet Connectivity
Frontier has an ongoing outage effecting customers circuits from Santa Barbara to Oxnard. There is no ETR at this time.
We will post updates on this outage as they become available. If you have any questions, please call us at 805-456-5800.
July 25, 2022 07:37 AM
(Reported by: Stephen)
Affects: Internet Connectivity
July 23, 2022 02:30 PM
(Reported by: TAC)
Affects: Internet Connectivity
The network has been stabilized and engineers continue to monitor for issues.
July 22, 2022 09:54 AM
(Reported by: Stephen)
Affects: Internet Connectivity
Senior Impulse engineers continue to work with the equipment vendors to improve and maintain network stability. Updates will be posted as they become available.
July 22, 2022 08:08 AM
(Reported by: Stephen)
Affects: Internet Connectivity
July 22, 2022 08:07 AM
(Reported by: Stephen)
Affects: Internet Connectivity
NOC has restored connectivity out of our Santa Barbara data center and to our Gibraltar site. Connectivity should be up at this time. We will continue to monitor the situation. If you are still experiencing any loss of connectivity out of this data center please don't hesitate to call us - 805-456-5800.
July 22, 2022 07:17 AM
(Reported by: Stephen)
Affects: Internet Connectivity
Our NOC engineers have made progress and we have services back up. We are still investigating the cause. There may be intermittent drops as we work through this.
July 22, 2022 06:00 AM
(Reported by: Stephen)
Affects: Internet Connectivity
We are experiencing intermittent connectivity out of our Santa Barbara data center. This will affect internet connectivity and wireless connectivity out of this data center. Customers connecting off of our Gibraltar site will also experience intermittent connectivity. Our NOC engineers are actively troubleshooting the issue.
July 22, 2022 01:44 AM
(Reported by: TAC)
Affects: Internet Connectivity
Senior Engineers continue to stablize the network. Please contact us at 805-456-5800 if you are having connectivity issues.
July 21, 2022 04:06 PM
(Reported by: Stephen)
Affects: Internet Connectivity
July 21, 2022 04:04 PM
(Reported by: Stephen)
Affects: Internet Connectivity
NOC has made adjustments to the configuration and has restored connectivity out of our Santa Barbara data center and to our Gibraltar site. Connectivity should be up at this time. If you are still experiencing any loss of connectivity out of this data center please don't hesitate to call us - 805-456-5800.
July 21, 2022 03:44 PM
(Reported by: Stephen)
Affects: Internet Connectivity
We are experiencing intermittent connectivity out of our Santa Barbara data center. This will affect internet connectivity and wireless connectivity out of this data center. Customers connecting off of our Gibraltar site will also experience intermittent connectivity. Our NOC engineers are actively troubleshooting the issue.
June 10, 2022 03:39 PM
(Reported by: Stephen)
Affects: Internet Connectivity
June 10, 2022 02:38 PM
(Reported by: Stephen)
Affects: Internet Connectivity
Due to an issue with our ticketing system, response times will be slower. Please be patient as our techs work through this. If you have an issue, please call us (805) 456-5800.
May 20, 2022 09:32 AM
(Reported by: Stephen)
Affects: Internet Connectivity
May 20, 2022 08:53 AM
(Reported by: TAC)
Affects: Internet Connectivity
The upstream carrier continues to work on resolving the issue as they have isolated the problem. Connections are being stabilized but there is no current ETA. We will continue to provide updates as they become available.
May 19, 2022 06:00 PM
(Reported by: TAC)
Affects: Internet Connectivity
The upstream carrier continues to work on resolving the issue. There is no ETR at this time. We will continue to provide updates as they become available
May 19, 2022 03:28 PM
(Reported by: Stephen)
Affects: Internet Connectivity
The carrier has isolated the problem and is working on resolving the issue.
May 19, 2022 02:48 PM
(Reported by: Stephen)
Affects: Internet Connectivity
We're currently experiencing an outage on one of our ATT circuits going to Ventura. We have opened a ticket with our carrier.
May 16, 2022 06:00 PM
(Reported by: TAC)
Affects: Internet Connectivity
Frontier has made progress to resolve the DSL outage. Customers affected by the DSL outage in Santa Maria and Lompoc, please power cycle your DSL modem and test your connection. If you are still experiencing any connectivity issues, please call us at 805-456-5800.
May 16, 2022 10:00 AM
(Reported by: TAC)
Affects: Internet Connectivity
The Frontier DSL outage that is affecting Santa Maria and Lompoc customers is still ongoing. Frontier has techs actively working to resolve the outage. There is no ETR at this time.
May 10, 2022 08:17 AM
(Reported by: TAC)
Affects: Internet Connectivity
The Frontier DSL outage that is affecting Santa Maria and Lompoc customers is still ongoing. Frontier has techs actively working to resolve the outage. There is no ETR at this time.
May 06, 2022 05:48 PM
(Reported by: TAC)
Affects: Internet Connectivity
There is a Frontier DSL outage that is affecting Santa Maria and Lompoc customers. Frontier has techs actively working to resolve the outage. There is no ETR at this time.
May 06, 2022 11:10 AM
(Reported by: TAC)
Affects: Internet Connectivity
Impulse has received numerous reports of residential DSL outages in the Santa Maria and Lompoc areas. We are working with our carriers to restore connectivity. Updates will be posted when available.
March 27, 2022 11:31 AM
(Reported by: Stephen)
Affects: Internet Connectivity
March 27, 2022 11:30 AM
(Reported by: Stephen)
Affects: Internet Connectivity
The Camarillo site came back online during the night and is looking stable.
March 27, 2022 01:05 AM
(Reported by: Stephen)
Affects: Internet Connectivity
We have lost connectivity to our Camarillo site and have opened tickets with our upstream carrier.
February 25, 2022 10:55 PM
(Reported by: Dane)
Affects: Internet Connectivity
Done
February 25, 2022 10:55 PM
(Reported by: Dane)
Affects: Internet Connectivity
services are now operating normally across the redundant path after a hardware fault was corrected.
February 25, 2022 10:36 PM
(Reported by: Dane)
Affects: Internet Connectivity
Impulse is experiencing a network outage. Our backbone circuit out of LA is down. Our Network Operations team is investigating.
February 18, 2022 08:20 AM
(Reported by: Dane)
Affects: Internet Connectivity
Good
February 18, 2022 08:20 AM
(Reported by: Dane)
Affects: Internet Connectivity
All customer circuits have been restored. If you are still experiencing any connectivity issues, please call us at 805-456-5800.
February 17, 2022 03:00 PM
(Reported by: TAC)
Affects: Internet Connectivity
All customer circuits have been restored, we are actively monitoring the network for stability.
If you are still experiencing any connectivity issues, please call us at 805-456-5800.
February 17, 2022 12:15 PM
(Reported by: TAC)
Affects: Internet Connectivity
All customer circuits have been restored, we are actively monitoring the network for stability.
If you are still experiencing any connectivity issues, please call us at 805-456-5800.
February 17, 2022 07:08 AM
(Reported by: TAC)
Affects: Internet Connectivity
Construction crew has completed pulling the new fiber and will start splicing now. Approximate restoration is 12:00pm Pacific. We will continue to provide updates as they become available. If you are having connectivity issues outside of this area, please call us at 805-456-5800
February 16, 2022 05:50 PM
(Reported by: TAC)
Affects: Internet Connectivity
There is a fiber cut between our carrier and our data center. Fiber repairs are underway, but there is no ETR at this time. The affected area is Ventura and LA. If you are having connectivity issues outside this area, please call us at 805-456-5800.
February 16, 2022 04:21 PM
(Reported by: Dane)
Affects: Internet Connectivity
Impulse is experiencing an backbone circuit outage. The underlying carrier is identifying the issue. Further updates will follow as we get them. The affected area is Ventura and LA. If you are having connectivity issues outside of this area, please call us at 805-456-5800.
February 16, 2022 04:18 PM
(Reported by: Dane)
Affects: Internet Connectivity
Impulse is experiencing a backbone circuit outage. The underlying carrier is identifying the issue. Further updates will follow. This is affecting customers in the Ventura/LA area. If you are outside of this area and are having connectivity issues, please call us at 805-456-5800.
December 18, 2021 09:50 AM
(Reported by: TAC)
Affects: Internet Connectivity
December 14, 2021 03:30 PM
(Reported by: TAC)
Affects: Internet Connectivity
Update on outage downtown. Edison Estimated Restoration: Most up by 11:30 PM PST Today.
December 14, 2021 03:30 PM
(Reported by: TAC)
Affects: Internet Connectivity
Update on outage downtown. Edison Estimated Restoration: Most up by 11:30 PM PST Today.
December 14, 2021 12:45 PM
(Reported by: TAC)
Affects: Internet Connectivity
SCE update on downtown power outage. Estimated Restoration: 3:30 PM PST Today.
December 14, 2021 10:45 AM
(Reported by: TAC)
Affects: Internet Connectivity
Internet connections for some customers in the Santa Barbara Downtown area are down. This is due to a power outage in the area. For updates on the outage, https://www.sce.com/outage-center/check-outage-status Outage #: 800084349 We apologize for the inconvenience.
December 06, 2021 11:45 AM
(Reported by: TAC)
Affects: Internet Connectivity
December 06, 2021 11:40 AM
(Reported by: TAC)
Affects: Internet Connectivity
The issue has been fixed with the upstream carrier for the Camarillo outage. Services have been restored. Thank you for your patience.
December 06, 2021 10:30 AM
(Reported by: TAC)
Affects: Internet Connectivity
We are working with an upstream carrier to track down the cause of the outage—no ETR at this time.
December 06, 2021 09:30 AM
(Reported by: TAC)
Affects: Internet Connectivity
We are working with an upstream carrier to track down the cause of the outage—no ETR at this time.
December 06, 2021 08:30 AM
(Reported by: TAC)
Affects: Internet Connectivity
Service for our Camarillo CO is currently down. We are working with an upstream carrier to track down the cause of the outage—no ETR at this time.
December 01, 2021 05:20 PM
(Reported by: TAC)
Affects: Internet Connectivity
December 01, 2021 05:15 PM
(Reported by: TAC)
Affects: Internet Connectivity
Customers at 125 Cremona in Santa Barbara, please test your internet connection and let us know if your services have not been restored.
December 01, 2021 04:45 PM
(Reported by: TAC)
Affects: Internet Connectivity
Troubleshooting is still ongoing for 125 cremona in Santa Barbara.
December 01, 2021 03:40 PM
(Reported by: TAC)
Affects: Internet Connectivity
125 Cremona in Santa Barbara Update: Tech has dispatched with replacement equipment.
December 01, 2021 02:50 PM
(Reported by: Stephen)
Affects: Internet Connectivity
We are experiencing a network outage at 125 cremona in Santa Barbara. Our engineers are actively working on the issue.
November 06, 2021 11:45 AM
(Reported by: TAC)
Affects: Internet Connectivity
October 27, 2021 02:30 PM
(Reported by: Stephen)
Affects: Internet Connectivity
October 27, 2021 02:30 PM
(Reported by: Stephen)
Affects: Internet Connectivity
The backbone circuit has been placed back into service and all routing has returned to normal state.
October 27, 2021 01:40 PM
(Reported by: Stephen)
Affects: Internet Connectivity
The carrier has identified and repaired the damaged fiber. We are monitoring for stability and expect to place the circuit back into service within the next 30 minutes.
October 27, 2021 07:15 AM
(Reported by: TAC)
Affects: Internet Connectivity
We are experiencing a issue with one of our circuits going from Santa Barbara to Los Angeles. We are working with our upstream carrier to resolve the issue.
October 27, 2021 07:15 AM
(Reported by: TAC)
Affects: Internet Connectivity
A core backbone link between Goleta and Los Angeles is down and we are working with the carrier to get it repaired. Network traffic is being routed through our alternate northern path out of the area and customers will experience higher than normal latency until the connection is repaired.
October 06, 2021 07:40 AM
(Reported by: Dane)
Affects: Internet Connectivity
October 06, 2021 07:39 AM
(Reported by: Dane)
Affects: Internet Connectivity
The circuit was repaired by the carrier and has been placed back in service. Service through the impacted central office is operating normally. We will continue monitoring for stability and post additional updates as necessary.
October 05, 2021 04:25 PM
(Reported by: TAC)
Affects: Internet Connectivity
The target for the carrier to repair the circuit is 6:30 PM PST. Customers directly connected to the affected central office may continue to experience intermittent issues until normal routes are restored at that point.
October 05, 2021 03:50 PM
(Reported by: TAC)
Affects: Internet Connectivity
An Impulse upstream data carrier is dispatching to make repairs. Services should be restored some time tonight.
October 05, 2021 03:45 PM
(Reported by: TAC)
Affects: Internet Connectivity
We are working with an upstream carrier to track down the cause of the outage—no ETR at this time.
October 05, 2021 03:45 PM
(Reported by: TAC)
Affects: Internet Connectivity
We are working with an upstream carrier to track down the cause of the outage—no ETR at this time.
October 05, 2021 03:00 PM
(Reported by: TAC)
Affects: Internet Connectivity
We are working with an upstream carrier on fixing the possible cause of the outage. Updates will be published when available. —no ETR at this time.
October 05, 2021 03:00 PM
(Reported by: TAC)
Affects: Internet Connectivity
We are working with an upstream carrier on fixing the possible cause of the outage. Updates will be published when available. —no ETR at this time.
October 05, 2021 01:25 PM
(Reported by: TAC)
Affects: Internet Connectivity
Impulse Network Engineers continue to investigate a widespread outage to Impulse Voice and Data networks. Updates will be published when available. —no ETR at this time.
October 05, 2021 12:25 PM
(Reported by: TAC)
Affects: Internet Connectivity
Impulse Network Engineers continue to investigate a widespread outage to Impulse Voice and Data networks. Updates will be published when available.
October 05, 2021 12:25 PM
(Reported by: TAC)
Affects: Internet Connectivity
We are working with an upstream carrier to track down the cause of the outage—no ETR at this time.
October 05, 2021 11:51 AM
(Reported by: TAC)
Affects: Internet Connectivity
We are currently experiencing some phone and network issues. We are looking into the cause. No ETR
October 05, 2021 11:45 AM
(Reported by: TAC)
Affects: Internet Connectivity
Our techs have tracked down the origin of the outage and are working on the cause. No ETR at this time.
October 05, 2021 11:10 AM
(Reported by: TAC)
Affects: Internet Connectivity
Impulse Network Engineers are currently investigating a widespread outage to Impulse Voice and Data networks. Updates will be published when available.
August 17, 2021 12:17 PM
(Reported by: TAC)
Affects: Internet Connectivity
August 17, 2021 12:15 PM
(Reported by: TAC)
Affects: Internet Connectivity
Frontier found the cause of the outage and replaced the fiber lines affected. If you continue to experience any issues, please reboot router other devices before calling 805-456-5800.
August 16, 2021 03:10 PM
(Reported by: TAC)
Affects: Internet Connectivity
There is currently an outage taking place out of One Wilshire affecting Frontier connections. Impulse is working to gather additional information and will provide updates as they come available.
August 12, 2021 01:45 PM
(Reported by: TAC)
Affects: Internet Connectivity
Impulse network engineers have completed emergency maintenance and restored full network functionality. If you continue to experience any issues, please call 805-456-5800.
August 12, 2021 01:45 PM
(Reported by: TAC)
Affects: Internet Connectivity
August 12, 2021 10:50 AM
(Reported by: TAC)
Affects: Internet Connectivity
Impulse network engineers are performing emergency maintenance to mitigate service interruptions caused by unforeseen circumstances. Updates will be published as they are available.
July 08, 2021 10:00 AM
(Reported by: TAC)
Affects: Internet Connectivity
July 08, 2021 09:58 AM
(Reported by: TAC)
Affects: Internet Connectivity
Edison announced that the power outage starting at 5:00 PM 7/7/2021 has ended. However, if you are still having connection problems, please power cycle your routers, modems, switches, etc., and make sure they have power. If they have power and you are still down, give us a call to start troubleshooting.
July 07, 2021 05:24 PM
(Reported by: TAC)
Affects: Internet Connectivity
There is a power outage in the downtown/Santa Barbara area that has taken down many of our internet services in the area. No ETA yet announced by Edison on when service will be restored.
June 21, 2021 03:27 PM
(Reported by: TAC)
Affects: Internet Connectivity
June 21, 2021 03:25 PM
(Reported by: TAC)
Affects: Internet Connectivity
Service has been restored. The power is back on the Refugio Wireless Access Point. We apologize for any inconvenience.
June 08, 2021 01:10 PM
(Reported by: TAC)
Affects: Internet Connectivity
June 08, 2021 11:11 AM
(Reported by: TAC)
Affects: Internet Connectivity
Frontier reports DSL outage has been resolved. Please power cycle your modem and router and test your connection if you were down. If you have an open ticket with us, please let us know if you are back up or not.
June 07, 2021 05:20 PM
(Reported by: TAC)
Affects: Internet Connectivity
The outage is still ongoing - Tech has been dispatched, but parts will need to be ordered. No ETA on when service will be back up.
Updates will be published when available.
June 07, 2021 11:09 AM
(Reported by: TAC)
Affects: Internet Connectivity
The outage is still ongoing — no ETR at this time.
June 04, 2021 02:30 PM
(Reported by: TAC)
Affects: Internet Connectivity
Update on DSL outage: Frontier is still working on repairing the issue. No ETA on when service will be back up.
June 04, 2021 11:59 AM
(Reported by: TAC)
Affects: Internet Connectivity
Update on DSL outage: Frontier has isolated the issue and are working on resolving it. There is no NTR at this time.
June 04, 2021 09:37 AM
(Reported by: TAC)
Affects: Internet Connectivity
Frontier DSL is still down from their outage - there is no ETA on the DSL being repaired
June 03, 2021 04:23 PM
(Reported by: TAC)
Affects: Internet Connectivity
COX Cable reported they fixed the damaged cable.
Frontier DSL is still down from their outage - there is no ETA on the DSL being repaired.
June 03, 2021 01:27 AM
(Reported by: TAC)
Affects: Internet Connectivity
Frontier DSL and COX Cable services are currently down as repairs are being made to damaged lines.
ETA for repair completion is estimated to be 4pm.
May 13, 2021 01:57 PM
(Reported by: TAC)
Affects: Internet Connectivity
Services are restored.
May 13, 2021 01:57 PM
(Reported by: TAC)
Affects: Internet Connectivity
May 13, 2021 11:36 AM
(Reported by: TAC)
Affects: Internet Connectivity
Engineers are still working on restoring services. No ETA at the moment. Updates will be published when available.
May 13, 2021 10:46 AM
(Reported by: TAC)
Affects: Internet Connectivity
All services will experience on and off outages as the techs unplug and install new equipment.
May 13, 2021 10:11 AM
(Reported by: TAC)
Affects: Internet Connectivity
We have identified the equipment that caused the outage and are working on testing a replacement before installing it.
May 13, 2021 09:25 AM
(Reported by: TAC)
Affects: Internet Connectivity
Impulse is currently experiencing a limited network outage. Our Network team is currently dispatching out to the affected site to address the issue. Updates will be published when available.
May 03, 2021 09:29 AM
(Reported by: TAC)
Affects: Internet Connectivity
April 29, 2021 05:25 PM
(Reported by: TAC)
Affects: Internet Connectivity
Impulse is doing emergency maintenance out of our Santa Barbara Data Center. Connectivity is currently down, and we are working to restore services as quickly as we can. Updates will follow. Thank you for your patience.
April 29, 2021 08:29 AM
(Reported by: Dane)
Affects: Internet Connectivity
Connectivity restored.
April 29, 2021 08:29 AM
(Reported by: Dane)
Affects: Internet Connectivity
Connectivity has been restored. If you have any further connectivity issues please call us at 805-456-5800.
April 29, 2021 07:25 AM
(Reported by: Dane)
Affects: Internet Connectivity
Impulse is still working to restore connectivity. We will have another update within 60 min. Thank you for your patience.
April 29, 2021 05:53 AM
(Reported by: Dane)
Affects: Internet Connectivity
Impulse is doing emergency maintenance out of our Santa Barbara Data Center. Connectivity is currently down and we are working to restore services as quickly as we can. Updates will follow. Thank you for your patience.
April 29, 2021 05:20 AM
(Reported by: TAC)
Affects: Internet Connectivity
Impulse is doing emergency maintenance out of our Santa Barbara Data Center. Connectivity is currently down, and we are working to restore services as quickly as we can. Updates will follow. Thank you for your patience.
April 28, 2021 08:35 AM
(Reported by: Stephen)
Affects: Internet Connectivity
April 28, 2021 08:00 AM
(Reported by: Stephen)
Affects: Internet Connectivity
We are currently experiencing a DNS outage and our engineers are currently investigating the issue.
February 18, 2021 03:03 PM
(Reported by: Stephen)
Affects: Internet Connectivity
February 18, 2021 03:00 PM
(Reported by: Stephen)
Affects: Internet Connectivity
Engineers have isolated the incident at the Carpinteria CO and seeing network connectivity return to normal. We will continue to monitor the situation.
February 18, 2021 02:00 PM
(Reported by: Stephen)
Affects: Internet Connectivity
We are experiencing intermittent connectivity out of our Carpinteria CO. Our NoC team is actively working on the issue.
July 21, 2020 04:07 AM
(Reported by: TAC)
Affects: Internet Connectivity
All systems have been restored and are functioning. If you are experiencing any issues, please call us at 805-456-5800 or call your individual Teams directly. Thank you and have a wonderful day.
July 17, 2020 02:35 PM
(Reported by: TAC)
Affects: Internet Connectivity
Impulse is currently experiencing connectivity issues of an unknown scope. Our network and systems engineers are actively investigating the issue. Updates will be provided when they are available.
May 21, 2020 03:49 PM
(Reported by: TAC)
Affects: Internet Connectivity
May 21, 2020 12:00 PM
(Reported by: TAC)
Affects: Internet Connectivity
The networking issue has been resolved.
May 21, 2020 09:30 AM
(Reported by: TAC)
Affects: Internet Connectivity
Impulse has detected potential networking issues of an unknown scope. Network engineers are actively engaged in diagnosis. Updates will be published when they are available.
May 18, 2020 09:25 PM
(Reported by: Impulse)
Affects: Internet Connectivity
The issue has been isolated and mitigated. If you are experiencing any further issues please contact our technical support team. Thank you.
May 18, 2020 09:25 PM
(Reported by: Impulse)
Affects: Internet Connectivity
The issue has been isolated and mitigated. If you continue to experience any further issues, please contact our technical support team. Thank you.
May 18, 2020 09:25 PM
(Reported by: Impulse)
Affects: Internet Connectivity
May 18, 2020 07:51 PM
(Reported by: Dane)
Affects: Internet Connectivity
Impulse Engineering located the issue, we will now work to resolve the issue in a timely manner.
May 18, 2020 06:00 PM
(Reported by: TAC)
Affects: Internet Connectivity
Impulse has detected potential network issues of an unknown scope. Systems and Networking engineers are actively investigating. Updates will be posted as soon as they are available.
May 13, 2020 10:09 AM
(Reported by: TAC)
Affects: Internet Connectivity
We have identified the equipment that caused the outage and are working on testing a replacement before installing it.
May 06, 2020 10:45 AM
(Reported by: TAC)
Affects: Internet Connectivity
All services will experience on and off outages as the techs unplug and install new equipment.
March 19, 2020 04:49 PM
(Reported by: TAC)
Affects: Internet Connectivity
March 19, 2020 01:25 PM
(Reported by: TAC)
Affects: Internet Connectivity
Engineers have implemented a fix to the connectivity issues. Please re-test all previously affected services. If you continue to experience issues, please call us at 805-456-5800.
March 19, 2020 12:25 PM
(Reported by: TAC)
Affects: Internet Connectivity
We are currently troubleshooting a network issue that may impact connections and speeds. We will post status updates as they become available.
January 29, 2020 11:15 AM
(Reported by: TAC)
Affects: Internet Connectivity
Our network services have been restored. We apologize for any interruptions to service this may have caused. Our engineers are working to identify the root cause and remediate future impacts.
January 29, 2020 10:52 AM
(Reported by: TAC)
Affects: Internet Connectivity
We are currently experiencing issues with our network and services are being impacted. Our network engineers are on site and working to resolve the issue.
December 09, 2019 10:00 AM
(Reported by: TAC)
Affects: Internet Connectivity
Internet connectivity is now restored.
December 05, 2019 09:42 AM
(Reported by: TAC)
Affects: Internet Connectivity
We are experiencing internet connectivity issues after routine maintenance last night. Our chief network architects are on site and working to restore service.
September 26, 2019 01:45 PM
(Reported by: TAC)
Affects: Internet Connectivity
September 26, 2019 07:55 AM
(Reported by: TAC)
Affects: Internet Connectivity
Impulse is currently experiencing widespread network connectivity issues. Our network engineers are actively engaged in troubleshooting the issue at this time.
September 18, 2019 04:41 PM
(Reported by: Stephen)
Affects: Internet Connectivity
September 18, 2019 10:49 AM
(Reported by: Stephen)
Affects: Internet Connectivity
September 10, 2019 11:44 AM
(Reported by: Stephen)
Affects: Internet Connectivity
September 09, 2019 04:46 PM
(Reported by: Stephen)
Affects: Internet Connectivity
June 17, 2019 03:50 PM
(Reported by: Stephen)
Affects: Internet Connectivity
June 07, 2019 12:46 PM
(Reported by: Stephen)
Affects: Internet Connectivity
We are currently experiencing slowness accessing the web outside of the Santa Barbara area. Currently there is a carrier ticket open and escalated to their Network Engineering team to further isolate the issue.
May 03, 2019 03:19 PM
(Reported by: TAC)
Affects: Internet Connectivity
Issue was not internet connectivity item.
May 03, 2019 09:56 AM
(Reported by: TAC)
Affects: Internet Connectivity
We are continuing to monitor the issue with our email server.
December 06, 2018 06:24 AM
(Reported by: Stephen)
Affects: Internet Connectivity
December 06, 2018 05:27 AM
(Reported by: Stephen)
Affects: Internet Connectivity
Due to emergency major backhaul fiber maintenance in the southern California area many internet reliant services are directly and indirectly impacted. The emergency maintenance is slated for closing by 6 AM PST. We will have further updates then.
November 23, 2018 12:16 PM
(Reported by: TAC)
Affects: Internet Connectivity
November 23, 2018 12:16 PM
(Reported by: TAC)
Affects: Internet Connectivity
The DSL Outage appears to be resolved. If you continue to experience any issues, please call 805-456-5800.
November 13, 2018 10:23 AM
(Reported by: TAC)
Affects: Internet Connectivity
We are continuing to experience issues with connectivity with our DSL customers in the Downtown Santa Barbara, Summerland and Carpinteria areas due to lack of access in fire affected areas. We are continually receiving updates from the carrier and monitoring the area closely for any developments.
November 05, 2018 08:20 AM
(Reported by: Stephen)
Affects: Internet Connectivity
The DSL outage is still an issue and not affecting everyone that it had over the weekend. Majority of customers are back up, but some are experiencing slowness as of this morning. Our engineering team is working closely with the carrier to get this resolved.
November 03, 2018 12:36 PM
(Reported by: TAC)
Affects: Internet Connectivity
The DSL outage appears to have been resolved. If you continue to experience any issues with your DSL connection, please call 805-456-5800.
November 02, 2018 04:23 PM
(Reported by: Dane)
Affects: Internet Connectivity
Affects DSL internet connectivity.
The carrier has acknowledged an issue with their switches and are currently working to resolve the issue. There is no estimated time to a resolution.
Updates will follow as we receive additional information.
November 02, 2018 04:18 PM
(Reported by: Dane)
Affects: Internet Connectivity
Affecting DSL internet connectivity. The carrier has acknowledged an issue with their switches and are currently working on the issue. There is no estimated time of resolution currently.
Updates will follow as more information becomes available.
October 31, 2018 08:20 AM
(Reported by: Stephen)
Affects: Internet Connectivity
October 30, 2018 03:00 AM
(Reported by: TAC)
Affects: Internet Connectivity
Power Outage
October 22, 2018 08:58 AM
(Reported by: Stephen)
Affects: Internet Connectivity
October 20, 2018 12:48 PM
(Reported by: Stephen)
Affects: Internet Connectivity
Frontier has reported a Legacy DSL outage that is affecting multiple customers from Santa Maria to Santa Barbara. Our engineers are working with the carrier for resolution.
October 03, 2018 07:59 AM
(Reported by: Stephen)
Affects: Internet Connectivity
October 03, 2018 06:21 AM
(Reported by: Stephen)
Affects: Internet Connectivity
The area of Lompoc and its surroundings are also affected by the power outage.
October 03, 2018 05:44 AM
(Reported by: Stephen)
Affects: Internet Connectivity
The power outage has grown to cover most if not all of Buellton and SYV.
October 03, 2018 05:26 AM
(Reported by: Stephen)
Affects: Internet Connectivity
PG&E has reported a power outage in the Buellton due to the rain affecting multiple internet circuits and wireless connectivity in the Buellton area. We are closely monitoring this to ensure our service is restored.
September 24, 2018 02:59 PM
(Reported by: Dane)
Affects: Internet Connectivity
September 21, 2018 08:11 AM
(Reported by: Stephen)
Affects: Internet Connectivity
Wireless connectivity issues reported West of the Buellton area on hwy246. Any radio connecting off the Casa Cassara Access Point may have limited connectivity. Our wireless engineers are aware of the issue and are actively working on it.
July 15, 2018 10:43 AM
(Reported by: Dane)
Affects: Internet Connectivity
Equipment back up and all is working as normal again.
July 15, 2018 10:43 AM
(Reported by: Dane)
Affects: Internet Connectivity
Equipment failure has been resolved. All circuits have been restored and connectivity is back. If you experience any issues please inform us at 8054565800. Thank you.
July 15, 2018 09:06 AM
(Reported by: Dane)
Affects: Internet Connectivity
Due to the power out in Downtown Santa Barbara there has been equipment failure. Our engineers are working to restore the equipment. There is no current estimated time of resolution for this. We will keep the status updated as things progress.
July 15, 2018 09:03 AM
(Reported by: Dane)
Affects: Internet Connectivity
Due to the power outage in Downtown Santa Barbara. There has been equipment failure. Our engineers are working on restoring the equipment. There is no current estimated time of resolution on this. We will keep the status page updated as we go.
July 11, 2018 05:03 PM
(Reported by: Dane)
Affects: Internet Connectivity
Connectivity issues have been resolved. A fiber cut in Burbank and another in San Luis Obispo. Both issues have been repaired and connectivity has been restored.
July 11, 2018 11:52 AM
(Reported by: Dane)
Affects: Internet Connectivity
Earlier this morning there was a fiber cut in Burbank that the carrier has resolved since.
Currently there is a fiber cut in San Luis Obispo and the carrier has routed the trouble to the Local Exchange Carrier (LEC).
The LEC is currently working on restoring service.
There is no ETR at this time.
July 11, 2018 11:30 AM
(Reported by: Stephen)
Affects: Internet Connectivity
Earlier this morning there was a fiber cut in Burbank that the carrier has since resolved that issue.
Currently there is a fiber cut in San Luis Obispo that the Carrier has routed this trouble to the Local Exchange Carrier (LEC). The LEC is currently working on restoring service.
They have no ETR at the moment.
July 11, 2018 11:30 AM
(Reported by: Stephen)
Affects: Internet Connectivity
Earlier this morning there was a fiber cut in Burbank that the carrier has resolved since.
Currently there is a fiber cut in San Luis Obispo that the Carrier has routed the trouble to the Local Exchange Crarrier (LEC). The LEC is currently working on restoring service.
No ETR at this moment.
July 11, 2018 06:34 AM
(Reported by: Stephen)
Affects: Internet Connectivity
The network outage is also affecting dial-up services in the Santa Barbara area.
July 11, 2018 06:30 AM
(Reported by: Stephen)
Affects: Internet Connectivity
We are experiencing a wide area network outage that is affecting T1 services outside the Santa Barabara area in southern California. The upstream carrier has acknowledged an issue and is working on restring services. There is no ETA of repair at this time. We will keep you updated through the outage.
June 25, 2018 02:16 PM
(Reported by: Stephen)
Affects: Internet Connectivity
June 25, 2018 07:37 AM
(Reported by: Stephen)
Affects: Internet Connectivity
We are experiencing an issue at one of our routers at the Goleta Data Center. T1 Connections coming out of this data center are experiencing connectivity issues. Network engineers are currently investigating the issue.
April 26, 2018 06:23 AM
(Reported by: Stephen)
Affects: Internet Connectivity
April 26, 2018 06:20 AM
(Reported by: Stephen)
Affects: Internet Connectivity
Nitel circuit is back up as of last night. The carrier was able to resolve the issue fairly quickly. Engineers will monitor this and engage the carrier if needed.
April 26, 2018 06:20 AM
(Reported by: Stephen)
Affects: Internet Connectivity
Nitel circuit is back up as of last night. The carrier was able to resolve the issue fairly quickly. Engineers will monitor this and engage the carrier if needed.
April 25, 2018 08:31 AM
(Reported by: Stephen)
Affects: Internet Connectivity
Please be advised: One of our larger aggregate circuits with Nitel is having an outage in the Chicago area. This will affect multiple customers in the south, midwest and to the east coast if you are connecting through to our Chicago POP. This includes but is not limited to (internet and ClearStar services). Impulse engineers are aware of the problem and have engaged the carrier for a resolution. More updates to come in the morning.
April 20, 2018 02:26 PM
(Reported by: Steve)
Affects: Internet Connectivity
April 17, 2018 10:20 AM
(Reported by: Steve)
Affects: Internet Connectivity
March 21, 2018 05:49 AM
(Reported by: Stephen)
Affects: Internet Connectivity
March 16, 2018 05:16 AM
(Reported by: Stephen)
Affects: Internet Connectivity
March 13, 2018 04:50 AM
(Reported by: Stephen)
Affects: Internet Connectivity
February 21, 2018 10:36 AM
(Reported by: Dane)
Affects: Internet Connectivity
Issue has cleared and been resolved.
February 21, 2018 10:36 AM
(Reported by: Dane)
Affects: Internet Connectivity
Last nights internet connectivity issue has been resolved. Thank you for your patience.
February 21, 2018 10:36 AM
(Reported by: Dane)
Affects: Internet Connectivity
Resolved.
February 20, 2018 07:10 AM
(Reported by: Christopher)
Affects: Internet Connectivity
There have been wide area outages primarily affecting the Lompoc and Santa Ynez valley areas. Service including, but not limited too: Wireless internet, T1 connections, etc. Although power has been restored many locations, central nodes feeding those areas have still been impacted. Crews are actively looking into these issues.
December 14, 2017 10:10 AM
(Reported by: Christopher)
Affects: Internet Connectivity
December 14, 2017 10:07 AM
(Reported by: Christopher)
Affects: Internet Connectivity
Thomas Fire - Test
December 11, 2017 11:43 AM
(Reported by: Oleh)
Affects: Internet Connectivity
December 11, 2017 11:42 AM
(Reported by: Oleh)
Affects: Internet Connectivity
Internet connectivity is down in many areas due to the Thomas Fire. Our support team is doing everything possible to get these services up and running.
December 07, 2017 08:42 AM
(Reported by: Joe Blow)
Affects: Internet Connectivity
December 07, 2017 08:38 AM
(Reported by: Bob Smith)
Affects: Internet Connectivity
We're experiencing sporadic Internet connectivity issues due to the Thomas Fire, currently burning in Ventura County. Our team is working on the issue as we speak and expect to have it resolved shortly.