Billing Policies

Payment:

Impulse shall invoice you monthly, (1) in advance for monthly recurring flat-rate Service to be provided, (2) in advance for one-time, non-recurring and pro-rated Service to be provided and (3) following the use of all measured or metered Service provided. All invoices are due upon receipt, regardless of whether or not the customer uses the service. The invoices are subject to any additional payment terms set forth in the Service Supplement and become past due thirty (30) days later without demand or set off by Customer. If any invoice is not paid to Impulse within thirty (30) days of delivery, a late charge shall accrue on the delinquent amount at a rate of 1.5% per month, or the maximum rate permitted by law, whichever is less. Any and all dispute claims must be submitted to Impulse within thirty (30) days of receipt of the applicable invoice. All dispute claims not submitted within said thirty (30) day period are deemed waived.

ACH, Check or CC:

Monthly automatic payments will either be charged to Customer’s credit card or debited from Customer’s checking account (via Automated Clearing House). If the funds in Customer’s account are insufficient to cover automatic payment, payment will be considered late. Manual payments in the form of cash, or check, may be made, if so desired. If there are insufficient funds for either an electronic or a check payment, customer is responsible for service fees incurred and Impulse reserves the right to charge an additional $15 service fee

Suspension:

If an invoice becomes more than 30 days overdue, Impulse may suspend the customer’s account, there will be a reactivation fee after an account has been suspended. If the customer has not reconciled the overdue amount within 30 days of the suspension the account will be canceled and sent to collections. If the account has been sent to collections and you would like to keep your service there will be an activation fee.

Termination:

Either Customer or Impulse may terminate an account at any time. An account may be terminated in writing by opening a Cancel Request ticket through the customer BillCenter portal or by sending an email to to [email protected]. It is understood that Impulse requires confirmation of termination via writing or email if you call in to cancel. Most Impulse services are provided on a term contract basis, which is specified in the written ‘Service Order’, ‘Service Supplement’, and/or ‘Service Agreement’ for that particular service. Services without a specific term contract require a 45-day written notice for account termination. If Customer cancels Service before the term of the agreement is complete or before Service activation, then Customer is responsible for the termination charges equal to the remaining balance of the agreement. The term for each Service shall automatically renew for successive additional periods each equal to the term set forth in the Service Supplement. If the account is terminated, there will be no refund of any fees. Credits to account in the form of prepaid services are not convertible to cash or any other form of credit. Non-use of account does not constitute termination of service. Customer account will continue to accrue charges until the official disconnect date. The disconnect date is determined when Impulse acknowledges receipt of all required information via the customer’s written Cancel Request. If all required information is not provided by the customer within 5 business days after it is requested, the Cancel Request will be terminated, and term agreement will continue uninterrupted.