Impulse is pleased to announce the promotion of Chris Rose to Vice President Client Solutions. In his new role, Chris will be responsible for working closely with enterprise clients and technology partners to assist in communications technology evaluation and business process integration. Chris will also lead the Company’s product development team creating future enterprise solutions. “As an unabashed technology maven, Chris has been instrumental in developing new…
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Empower Your Receptionist with Unity Receptionist
Do you have a busy receptionist struggling to answer multiple calls and then easily transfer them to busy employees who might be on the road or in another office? Unity Receptionist is designed to support even the busiest front desk environments. Featuring a dynamic Busy Lamp Field presence, the ability to tag calls on hold and “popping” notifications when desired extententions become free, Unity Receptionist has unique capabilities to…
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Top 4 Favorite ClearStar Features
Over the last 12 months, Impulse has launched an unprecedented list of new ClearStar features. Impulse’s ClearStar PBX is hosted in the cloud so all these new features are easily available to any customer who wishes to add the license. It’s important to remember that before the power of the cloud, adding any of these features would require complex hardware and software upgrade. As new features are released, we are committed to…
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Impulse Announces Promotion of Lee Carlander to Business Development Director
Impulse Advanced Communications, LLC, is pleased to announce the promotion of Lee Carlander to Business Development Director for the Western US. In his new role, Lee will be responsible for driving strategic account growth in the region and expanding the company’s community support program to national non-profit organizations headquartered in the region. Lee joined the company in 2009 and held prior roles of Account Executive and Community…
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Impulse Announces Promotion of Tracy Green to Client Services Director
Impulse Advanced Communications, LLC, is pleased to announce the promotion of Tracy Green to Client Services Director. In her new role, Tracy will oversee a team of specialists responsible for customer experience, relationship management and driving end-user technology adoption for enterprise accounts. Tracy joined the company in 2007 and previously held the role of Major Accounts Manager. “The shift from traditional telecommunications to integrated cloud-based collaboration services…
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Call Recording For ClearStar Now Available
Would you like to increase your team’s effectiveness by ensuring that your company is providing the right customer experience model? With the release of Call Recording on Impulse’s ClearStar cloud-based VoIP telephone system, we can help ensure your business is providing the customer experience model you want. You can now use the tools available with cloud-based call recording to monitor and improve your call procedures. With its three-tier offering, Impulse is able to provide valuable…
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Impulse Celebrates 20th Anniversary
Impulse is proud to announce our 20th anniversary of doing business! For twenty years, Impulse has helped businesses gain a technological advantage by designing, implementing, and managing advanced communications solutions. What started as a local internet service provider has over the last twenty years transformed into a company that supports an impressive list of businesses through a suite of business communication services delivered over our high availability IP network with hubs in Santa Barbara,…
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Top 3 Ways Impulse Can Make Your Business More Successful
No two businesses are alike, therefore no two businesses will communicate the same way. At Impulse, we understand the varying challenges that different businesses face in their communications, and we work to customize your business communications specifically towards your own business needs. As your business partner, we work to make your business more successful and help you invest in better communications so you can not only save more…
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Jessie Bryan Promoted to Vice President of Engineering
Impulse has been going through some exciting changes this year, first with the addition of our new office in Chicago and now with the well deserved promotion for Jessie Bryan to Vice President of Engineering here at Impulse. Jessie previously held the position of Director of Engineering with Impulse Advanced Communications since December 2005 and he originally joined Impulse back in 2000 as a Systems Administrator and later held…
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Invoca Communication Solution Provided by Impulse
Invoca is a local Santa Barbara company that delivers a complete marketing automation platform designed for inbound phone calls. The company has been expanding rapidly, and six months ago Invoca called Impulse for help to put in place a scalable communications solution that could keep up with their incredible growth. Invoca’s Director of Human Resources, Andrea Nelson, says of their relationship with Impulse: “My experience with Impulse…
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