Do you have a busy receptionist struggling to answer multiple calls and then easily transfer them to busy employees who might be on the road or in another office?
Unity Receptionist is designed to support even the busiest front desk environments. Featuring a dynamic Busy Lamp Field presence, the ability to tag calls on hold and “popping” notifications when desired extententions become free, Unity Receptionist has unique capabilities to efficiently and intelligently manage inbound calls across all your offices.
Here’s a closer look at the top 5 benefits to using Unity Receptionist:
- Call Center Agent
For the busiest front desk scenarios, Unity Receptionist includes all call center Agent capability, including ACD states and personal wallboard services that display in real-time current queue conditions such as the number of calls in queue and wait times.
- Transfer History
Introducing a new level of personalization for inbound caller, Unity Receptionist will display the last transfer recipient to maximize their contact experience.
- Dynamic Presence Lookup
The busy lamp field automatically updates to graphically display the presence and calendar of all users matching the search criteria whether the Receptionist is searching a user, department, or call center. This effectively means there is no limit to the number of users who can be monitored.
- Hold & Link
This unique feature visually alerts the user when the desired party is available to take a call. Simply right-click a busy colleague and select ‘Hold & Link’. When they become available right-click to transfer the held caller.
- Remote Service Configuration
Unity Receptionist empowers front desk attendants with this feature which allows the Receptionist to change the Do Not Disturb, presence, and call forwarding settings for any other users within the company.
Current ClearStar customers can easily try Unity free for 14 days, click here to learn more. If you are not a customer and would like to chat about how ClearStar can help make your business more successful, please give us a call at 800.456.5800 or email us at firstname.lastname@example.org.