Give your customers the ability to message your team from your website! With the ClearStar-Unity Contact Center, you can place a web chat pop up on your company website, making it easier for current and prospective customers to communicate with you!
The ClearStar-Unity Contact Center integrates directly into the Unity Call Control application. An agent can work entirely from one desktop application using 4 different forms of customer communication.
- Multi-channel customer service
- Track and respond to email, web chat, and web call back requests through one centralized desktop call control application.
- Easy website integration
- Customizable icons and a one-time copy-and-pasteable HTML code make website integration easy.
- Equipping agents with the right tools
- Agents have repositories of approved common responses and important resources, as well as the ability to transfer chats to other agents
- Intelligent routing
- Route web chats through different phases of agents, similar to call center routing.
For an in-depth video of how to use the Unity Contact Center, please take a look at the below video from the creators of Unity:
If you think that your business can benefit from the ClearStar Unity Contact Center, be sure to request your free trial today by calling us at 800.456.5800 or email us at [email protected].