We have begun a strong focus on improving the Customer Experience at Impulse. To that end, the way that we answer phone calls and address customer issues has been high a high priority on that list. On May 7th we launched a project that is aimed at meeting several goals
We recently had an interesting troubleshooting experience with a customer where we provide a PRI via an Adtran TA900 to a PBX maintained by a different vendor. Both the new PBX and the SIP based PRI were turned up at the same time. Everything went smoothly from a configuration and installation perspective, no issues to report. Shortly after turn-up, we started getting reports of random dropped calls on transfer.