Would you like to increase your team’s effectiveness by ensuring that your company is providing the right customer experience model?
With the release of Call Recording on Impulse’s ClearStar cloud-based VoIP telephone system, we can help ensure your business is providing the customer experience model you want. You can now use the tools available with cloud-based call recording to monitor and improve your call procedures.
With its three-tier offering, Impulse is able to provide valuable call recording features and services to organizations of all sizes, from small businesses to large enterprises. Features include:
- Record Mobile Calls: All calls are recorded securely to Impulse’s cloud-based infrastructure. You can keep them for 30 days or longer if you choose.
- Instant Web-Based Playback: Create an unlimited number of managers with personal views who can log into a web portal to see and listen to all calls that are happening in real time.
- Audio Mining: Set up customer profile types (happy, unhappy, etc.) using several key phrases that will automatically be recognized and immediately notify a supervisor. This feature enables a supervisor to take action while a customer is still on the line.
- Live Statistics: View call statistics as they happen. Monitor stats such as: last week’s trends, calls in progress, people on the phone, calls by location, and more.
As organizations continue to migrate to hosted telephony solutions, they expect their service provider to supply all of the business tools they previously used with their premise-based PBX. Impulse understands the need to supply organizations with these crucial tools for their hosted voice platforms and is proud to offer this flexible, feature-rich call recording solution to customers of all sizes.
“Our customers have been demanding this service for several years, and after evaluating several solutions, we have decided to partner with CTI Group to roll out call recording,” said Chris Rose, Director of Sales at Impulse. “Having a robust call recording solution positions us at a different level in the Hosted Services market.”
If you’d like to learn more about Call Recording, click here or please call our Client Services team today at 805-456-5800.