Impulse is awarding Jason Cowell the Wolf Award for Professionalism. When Jason joined the CSR team for Impulse he brought with him an enthusiasm for learning and a passion for solving customer problems. Most importantly, he contributed by making it his personal goal every day to help the team meet its goals. He focuses intently on getting calls answered in time and getting all tickets addressed during…
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Passionate Problem Solving Award – Aaron Calvert
Impulse is awarding Aaron Calvert the Wolf Award for Passionate Problem Solving. He recently worked extra hours to test and figure out all the details of the changes implemented in Broadsoft’s newly released Call Center for the purpose of presenting it to a customer the next morning. He configured the Call Center and then tested out all the possible scenarios that our customers could run into.
New Version of ClearStar VoIP Toolbar
A new version of our Outlook/IE/Firefox ClearStar VoIP toolbar is available for download. The following enhancements have been made to this great ClearStar feature: – Microsoft Internet Explorer 8 compatibility – Microsoft Outlook 2010 compatibility. It will present itself as a “ribbon” under the “Add-Ins” tab in Outlook 2010 – Mozilla Firefox 3.6.4 compatibility – Addition of BroadWorks Anywhere (Be Anywhere) This will be available for download…
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High Availability Enterprise Storage using NexentaStor
Jessie Bryan, Impulse’s Director of Systems Engineering, will be hosting a conference call in conjunction with Nexenta and Pogolinux on the advantages of using Nexenta for high availability storage solutions. The webinar takes place this Tuesday, March 15, 2011 at 10:00AM. Find out how to implement a cost-effective business continuity solution for critical applications and services. During this webinar, you will learn about the high-availability features in…
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Noozhawk Article Featuring Impulse
Noozhawk providers of “the freshest news in Santa Barbara” posted an article titled Impulse Advanced Communications in Touch with the Needs of Business Clients – Santa Barbara company strives to provide unique phone and Internet solutions focused on security and service. Impulse Advanced Communications, founded in 1995 by Ken Alker, Tony Papa and Jim Pisani, was one of the first companies to bring the…
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