The following list provides basic information on each feature.
Administrator Portal: Also known as ClearStar Portal.
Announcement Repository – Group: This is a virtual storage place for greetings and music on hold files. Admin ClearStar Portal>>Group>>Profile>>Announcement Repository.
Departments: Used to separate users for Auto Attendants, Music-on-Hold, time schedules, etc.
Schedules: Used for main-line routing for business hours and holidays. Admin ClearStar Portal>>Enterprise>>Profile>>Schedules>>Includes Time and Holiday.
Speed Dials (Company-wide): Not often used. Admin ClearStar Portal>>Enterprise>>Profile>>Voice VPN.
Auto Attendant: Often abbreviated as AA. Used to answer and route calls automatically. Has greetings, schedule and routing for business, after hours, and holiday schedules. Admin ClearStar Portal>>Group>>Services>>Auto Attendant. Has menus for Scope of Dialing, Scope of Directory and Announcement Repository. Greetings may be recorded directly or uploaded. See Welcome Binder for details.
Hunt Group: Used for call routing, usually the main line. Phones may be set to ring by day and forwarded to AA at night. Admin ClearStar Portal>>Group>>Services>>Hunt Group. Night mode may also be activated with Features Access Codes (FAC). Hunt Group Busy Activation – #51, Hunt Group Busy Deactivation – #52, Hunt Group Busy Interrogation – #53.
Music on Hold: Music on Hold (MOH) is used for a group or department. MOH is muted for MyRoom calls put on hold. When dialing an outside conference line, MOH may be muted with MOH Per-Call Deactivation (Dial *60, then the number). Music on Hold may be customized. Generally, the MOH file can only be a 4-minute, 16-bit PCM Mono .WAV file. MOH may be upgraded to initiate randomly with higher-quality files.
Trunking: Connects your own PBX to the Public Telephone Switching Network (PSTN) with phone numbers and lines. This is sometimes the first step in upgrading your aging telephone equipment.
Welcome Binder: At your initial installation, you received a binder from Impulse with your AA recording information, each individual welcome sheet, contact and training information.
Basic Account: The Basic Account is for conference rooms, lobby and copy rooms, or any public space that needs a phone, but not voicemail or advanced features.
Standard Account: The Standard Account is a set of end-user features that enable Call Forwarding, Caller ID, voicemail, and all the features needed for an information worker.
Executive Account: The Executive Account is a set of end-user features that enable MobileLink and Simultaneous Ring.
UC-One Account: The UC-One Account is a premium set of end-user services available and include our suite of cloud communications and collaboration solutions as well as MobileLink, Softphones and Simultaneous Ring.
Voicemail Account: The Voicemail Account is a voicemail box only. It does not provide Caller ID, but can notify by email and/or SMS.
End User Features
Account Codes: Used to track and bill calls to clients. Use *71 or Unity Software to assign a code before placing a call.
Agent, Unity: Software for call center agents to log in and out, view personal statistics, click-to-dial, directory, IM&P for up to 20 users, along with the Unity Desktop features.
Adjusting the Volume on the Phone: Volume buttons are located at the bottom of the phone. When the phone is idle, the Volume buttons will adjust the ringer. While using the Handset, Headset or Speakerphone, the Volume buttons adjust the volume for that mode.
Alternate Numbers: Allows both a local and a toll-free number to share a single phone line. Each number may be distinguished for Call Accounting by using Call Stats.
Announcement Repository – User: When using the ClearStar Portal, a user may rotate and choose from several pre-recorded voicemail greetings.
Anonymous Call Rejection: Blocks inbound calls without caller ID. For Anonymous Call Rejection Activation, dial *77. For Anonymous Call Rejection Deactivation, dial *87. For Anonymous Call Rejection Interrogation, dial *52*.
Answering the Phone: When receiving a call, the phone will ring and display the incoming caller by name and number when available. To answer, pick up the handset, or press the Speakerphone button, or press the Headset button, or press the Answer softkey.
Answer Second Call or Answer Call Waiting: A second incoming call will be indicated by both an audible beep and an onscreen display of Incoming Call. To answer the second call, let the first caller know you want to pick up another call, then press the Answer softkey. The active call will be displayed on the screen above the held call. To resume the original call, press the down arrow, and then press the Resume softkey. The second call will remain on hold and you must press the Resume softkey to return to it. Press the End Call softkey to disconnect an active call. Video Tutorial here.
Anywhere: Also known as Find-Me/Follow-Me. Anywhere may be used to receive calls whether on or offsite. When used in conjunction with MobileLink, outgoing calls will appear as being placed from the office. This feature is included in the Executive Account and UC-One Account.
Authorization Codes: Used to limit calls. Often used for public phones that are used only for internal or local calls.
Barge-In Exempt: This disallows a manager to listen to live calls. This feature is on by default.
Basic Call Logs: Shows the last 20 each missed, received, dialed calls. Available on UC-One, Unity, and ClearStar Portal. Located at ClearStar Portal>>User>>Utilities>>Basic Call Logs.
Blind Call Transfer: Transfers a live call from one phone to another without consulting the call recipient. Calls may also be transferred using any number of software products. Headsets do not transfer calls without some software solution. To transfer an active call from a Polycom phone, press and hold Transfer softkey, select Blind, dial phone number. Hang up. Video Tutorial here.
Block & Display Outbound Caller ID Name & Number: Used to block outgoing caller ID. Note that intracompany calls will not be blocked and some numbers will not accept calls from blocked numbers. Caller ID may be blocked persistently or on an as-needed basis, and Caller ID may vary based on receiving carrier. For CID Outbound Blocking Interrogation, dial *54*. For CID Outbound Blocking per Call, dial *67. For CID Outbound Blocking Persistent Activation, dial *31. For CID Outbound Blocking Persistent Deactivation, dial #31. For CID Outbound Delivery per Call, dial *65. By default, CID Outbound is displayed.
Busy Lamp Field or BLF or Presence: Also known as IM&P, IMP, Instant Message & Presence, this feature quickly displays basic phone status and is available in many forms. The most common are through UC-One Communicator, BLF on a Polycom phone, and Unity software. Shows which phones are in use, which are in Do Not Disturb mode. Allows incoming calls to one team member to be answered at a different desk. Both UC-One Communicator & Unity include Instant Message or Chat.
BLF Polycom: Shows names of coworkers on the idle phone. The names appear unlit or plain when they are idle. They blink green when a call is coming in and turn red while on a call. The DND symbol will appear if DND has been activated. Tap to call while BLF is idle. Tap to pick up an incoming call. Press and hold while line is in use to see caller information. Video Tutorial here.
BLF Unity: Shows names of coworkers on the computer screen. The names are green when they are idle, yellow when a call is coming in and red while on a call. They are grey while DND is active. Right click or hover over a name while line is in use to see caller information.
Call Accounting: When using a CRM or salesforce connector, calls from MobileLink will also be logged. MobileLink is a feature included in the Executive Account and UC-One Account.
Call Center Agent: Used to log in, log out, and answer calls for a ClearStar Call Center. If not used with Unity, a Polycom Media Phone with softkeys may be used to log in and out. To escalate a call to a supervisor, dial #83.
Call Forwarding Always: CFA forwards all incoming calls to a different phone number. It may be updated through the Polycom desk phone, Feature Access Codes (FACs), Personal Web Portal, and MobileLink. For CFA Activation, dial *72. For CFA Deactivation, dial *73. For CFA Interrogation, dial *21*. Call Forwarding Always is off by default.
Call Forwarding Always to Voice Mail: Sends all calls directly to voicemail. For CFAVM Activation, dial *21. For CFAVM Deactivation, dial #21. Call Forwarding Always to Voice Mail is off by default.
Call Forwarding Busy: CFB forwards calls when a phone is in Do Not Disturb mode. For CFB Activation, dial *90. For CFB Deactivation, dial *91. For CFB Interrogation, dial *67*. For CFB to Voice Mail Activation, dial *40. For CFB to Voice Mail Deactivation, dial #40.
Call Forwarding No Answer: CFNA forwards calls to a specified phone number. For CFNA Activation, dial *92. For CFNA Deactivation, dial *93. For CFNA Interrogation, dial *61*.
Call Forwarding No Answer to Voice Mail: CFNAVM is already on and sends unanswered calls to your voicemail. For CFNAVM Activation, dial *41. For CFNAVM Deactivation, dial #41. Call Forwarding No Answer To Voice Mail is on by default.
Call Forwarding Not Reachable: CFNR allows calls to be forwarded if the phone is unplugged, loses power or is otherwise unavailable on the network. This feature is a user measure of Disaster Recovery. Following a power outage, once power and connectivity are restored to the phone, the forwarding is disabled. For CFNR Activation, dial *94. For CFNR Deactivation, dial *95. For CFNR Interrogation, dial *63*. CFNR is disabled by default.
Call Forwarding Selective: Allows Call Forwarding of certain numbers, during certain times, etc. Calls may be forwarded to a phone number, an extension or voicemail. For full flexibility, initiate CFS from the ClearStar Portal. This feature is included in the Executive Account and UC-One Account. Located at ClearStar Portal>>User>>Incoming Calls>>Call Forward Selective. Input destination, then add criteria for forwarding and turn on.
Call Notify: Provides an email (or SMS via email) logging every incoming call to your line. This can be very useful as an emergency voicemail box. This is included in all Voicemail user accounts.
Call Pickup Group: To answer a ringing phone without using a BLF. Dial *98 to answer a ringing phone. This requires a system setup before it will work.
Call Recording: Allows recording of Live Calls, Listening, Archiving, and more. When the call recording portal is enabled, dial *44 to start recording, *45 to stop recording, *48 to pause recording, and *49 to resume recording. An optional periodic beep notifies both parties that the call is being recorded.
Call Retrieve or Call Pull: Transfers a live call from a desk phone to a mobile phone to a UC-One Communicator and back again by dialing *11 from the idle device. This feature is included in the Executive Account and UC-One Account.
Call Return: Calls back the number of the last incoming call. To use Call Return, dial *69.
Call Transfer to Voicemail or ToVM or Direct Voice Mail Transfer: This may be used with softkeys on the phone or Consulted Transfer to *55, then extension.
Call Waiting: Allows a second call to come into your line. May be assigned to Hunt Groups, Call Centers, Main Lines, and individual users. A user may have call waiting whether or not a main line does. A user with CW disabled will not get two calls. For CW Interrogation, dial *53*. For CW Persistent Activation, dial *43. For CW Persistent Deactivation, dial #43. To turn CW off for a Single Call, dial *70.
Call Waiting, Answer: See Answer Second Call
Caller ID Name & Number, Block & Display Outbound: See Block & Display Outbound Caller ID Name & Number.
Changing Ring Type: To change the ring type, press the Home button, highlight and select Settings (the Gear icon), highlight and select Basic, highlight and select Ring Type. Highlight and select Default. Scroll through the list of ring types, press the Play softkey to hear the ring tones. Select your preferred ring tone. The active ring tone will have a check mark in the box in front of it. Video Tutorial here.
Click to dial, Unity Software: Software for anyone who uses a phone. It offers click-to-dial, directory, IM&P, Outlook integration, and more. Comes in many varieties including Desktop, Agent, Supervisor, and Receptionist.
Click to dial, UC-One Communicator: UC-One is our suite of cloud communications and collaboration solutions for computer or mobile device installation. It offers click-to-dial, directory, IM&P, Outlook integration, and more.
Conference Call, Three-Way Call: This is a standard function that allows the user to talk to two parties at the same time. While on an active call using a Polycom phone, press the Confrnc softkey to put Caller A on hold. Dial Caller B’s number and press Pound (#). When Caller B answers, press the Confrnc softkey to include Caller A. Your display will show Conference. To end the call, press the End Call softkey to be certain everyone is disconnected. This feature is included in all account types.
Consulted Call Transfer: Transfers a live call from one phone to another, but includes an intermediate conversation to let the person know who is calling. Calls must be answered before being transferred. Calls may be transferred by using the telephone or any number of software products. Headsets do not transfer calls without some software solution. Video Tutorial here.
Contact Directory/Directory, or ClearStar Directory/Polycom Directory: There are two separate directories the Polycom phone can access. The first directory is the phone’s native directory labeled Contact Directory. Numbers may be saved by directly entering them or saving them from Recent calls. To use, press the Directory softkey. Select the Contact Directory, scroll to the entry to call, press the Dial softkey. The second directory is the ClearStar Directory. This is the company directory of all extensions and can be searched in real time. To use, press the Directory softkey. Press ClearStar Directory, type the name using the keypad, press Submit softkey. Scroll to preferred entry, then press More softkey and Dial softkey.
Communicator, UC-One: See Click to dial, UC-One Communicator
Default Transfer Type: Polycom transfer options have been updated. The Default Transfer Type is Consulted. To use the non-default, press and hold the Transfer softkey. To change the Default Transfer Type, press Home, Settings, Basic, Preferences, and Default Transfer Type. Video Tutorial here.
Desktop Fax: Offers a fax technology that allows faxes to be sent from a desktop computer. There are many options for sending and receiving, which include using a fax machine, with this solution. May be used with a new or existing fax number.
Desktop, Unity: Software for anyone who uses a phone. It offers click-to-dial, directory, IM&P for 30 users, Outlook integration, and more.
Display, Block Outbound Caller ID Name & Number: See Block & Display Outbound Caller ID Name & Number.
Directed Call Pickup: Allows users to pick up calls ringing in at another extension. Dial *97, then the extension, or simply press the blinking BLF Button.
Directed Call Pickup with Barge-in: Allows Managers to listen in on live calls. Requires some initial setup. This feature is disabled by default. To use Directed Call Pickup with Barge-in, dial *33, Mute, then extension to listen to.
Directory/Contact Directory: See Contact Directory/Directory.
Do Not Disturb: Sends incoming calls directly to voicemail. Sometimes used during meetings, out of office or even vacation. While DND is active the busy greeting plays to callers. For DND Activation, dial *78. For DND Deactivation, dial *79.
End User Portal or ClearStar Portal or Personal Web Portal: A website that allows users to login and make changes to their own accounts. Some End User Portal features may be set on a Polycom phone and/or Unity software and/or MobileLink.
Favorites: A Polycom phone feature. Favorites are useful for regularly called contacts. Save a recent or known phone number, or create a Call Pickup Group Code such as *98 to the phone and arrange contacts into a Favorites Index. The easiest way to access Favorites is by tapping the line key or view the list by pressing the up arrow while the phone is idle. See Long Form guide for more information.
Hold & Resume: To place an active call on hold, press the Hold softkey. To retrieve the call, press the Resume softkey and pick up the handset. Video Tutorial here.
Hoteling or Hotdesking: This feature is used in open workspaces that are not assigned to any specific person, but available for a set of users and is useful for those who travel between branch offices or often work from home. Hoteling has paired features: Hotel Host for the physical workstation and Hotel Guest for the person. Includes a timer that may be set to automatically log users out if they forget to do so.
Hoteling GuestIn: Logging in is simple. Using the Polycom softkeys, press More, then press GuestIn. When asked for Ext (User ID), use the keypad to enter your extension, or use the backspace softkey if needed. Scroll down with down arrow. Using the keypad, dial your voicemail password. Press OK softkey.
Hoteling GuestOut: Logging out is also simple. Using the Polycom softkeys, press More, then press GuestOut.
Instant Message & Presence: Also known as Presence, IM&P, IMP, Busy Lamp Field or BLF, See Busy Lamp Field or BLF or Presence
Inbound Caller ID Name & Number: This feature displays incoming caller information. This is provided whenever information is available. By default, Inbound CID is displayed.
International Dialing Codes: By default, an International Dialing Code is needed to call outside the USA. Codes are available for all users. They are not repeated or patterned and are generated randomly.
Integrated Voice Response/IVR: ClearStar IVR is a generic term for an advanced set of services that offer an unlimited range of voice or SMS automation solutions to be used alone or in combination with other ClearStar services. One example is calling in to check your credit card balance. There is a database that checks your pin against your phone number and account number to hear your balance.
Join Calls: Another type of Three-Way Calling, an incoming caller may join an active call. While on an active call using a Polycom phone with Caller A, Caller B calls in. To include Caller B, press Answer softkey to put A on hold, and answer B. Press More softkey and Join softkey. Your display will show Conference. To end the call, press End Call softkey. This feature is included in all account types.
Large-Scale Conference Bridging: A Large-Scale Conference Bridge is a virtual meeting place. To host a meeting, provide a conference telephone number and access code to all participants. As the host, you will also have a leader code. Send invitations in advance, as a one-time or regular meeting series. At the time of the meeting, participants simply call in. Impulse also offers a fully-integrated web meeting component that allows people to connect via mobile or desktop computer for a comprehensive solution including audio, video and screen sharing.
Last Number Redial: Calls back the last number dialed. To use, dial *66. To use on a Polycom phone, press the Right Arrow twice, or press Recent (Clock Icon) and tap most recent dialed call (blue up-to-the-right arrow).
Main Line Night Forwarding or Night Mode: This is a group feature that can be controlled by an end user who is a member of the main line ring group. Main lines are almost always assigned to Hunt Groups. A main line may be placed in Night Mode for an all-hands meeting or an unplanned early closure. To enable Hunt Group Busy, dial #51. To disable Hunt Group Busy, dial #52. For Hunt Group Busy Interrogation, dial #53. The hunt group extension number may be needed. This requires a system setup before it will work.
Missed Call Alert: The quantity and dates of missed calls is displayed in the top right-hand corner of the screen. To clear, simply review the list of missed calls. While the phone is idle, the easiest way is to press the down arrow key. The list of recently missed calls will be displayed. Press the left arrow to return to the Home screen. Press the right arrow to call the number selected. Video Tutorial here.
MobileLink: Is a mobile phone application that allows calls made from a mobile device appear to originate from an office phone. Incoming calls to the office phone may also be received on a mobile device. Note that although the caller ID shows the office phone number, this service uses cellular minutes. Call Retrieve allows a live call to be moved from a desk phone to a mobile phone and back again by dialing *11 from the idle device. It is distinct from Call Forwarding options. Using MobileLink enables call log updates to ClearStar and, when applicable, to Salesforce Connector.
Mute: To mute a call, press the Mute button. The Mute button will turn red.
Outbound Caller ID Name & Number, Block & Display: See Block & Display Outbound Caller ID Name & Number.
Outlook Integration: Utilized by click-to-dial clients and softphones like UC-One and Unity. This feature is included in the Standard Account, Executive Account and UC-One Account.
Park Zone: Used to park calls. May be Parked and UnParked from any phone and is used in conjunction with Busy Lamp Field (BLF) or Presence. Often configured for all phones in a company. To Park, transfer the call to the Park Zone extension. To UnPark, simply dial the Park Zone. Different from System Call Park. Video Tutorial here.
Placing a Call: To place a call or dial an extension when the phone is idle, dial the extension or telephone number. Lift the handset or press the Speakerphone button.
Phone Reboot: Periodically, the phone may need to be rebooted. Reasons for this include accepting a new configuration, new software upgrade, or restoring Busy Lamp Field appearances after Impulse maintenance. There are two ways to reboot the phone. First, unplug the power supply. Wait two seconds and plug in the power supply. Or, press and hold the following numbers: 1, 3 and 8 until the phone beeps and shows Restarting Phone. Note: The reboot process is complete when the idle display and current time are on the screen. Video Tutorial here.
Polycom Paging or Multicast Paging: A very customizable Polycom phone feature. On an idle phone, press Paging or More softkey, then Paging softkey. Then choose a group and press the Page softkey. The included groups are Default (01) and Emergency (25). 01 includes every Polycom phone on your LAN or network that is not on the phone. 25 includes every Polycom phone on your LAN or network, even the ones already on the phone. The zones or groups may be customized. Paging may also be disabled on a per-phone, per-model, or system-wide basis. Disabled paging will prevent sending and receiving of pages. Polycom Paging is enabled by default.
Privacy: May be enabled on any user or extension necessary. Four Privacy options include Directory Privacy, Auto Attendant Extension Dialing Privacy, Auto Attendant Name Dialing Privacy, and Phone Status Privacy. Directory Privacy is not often used. By default, all user names and numbers appear in the internal directory listings used in UC-One and Unity. This will hide users from the user list. Auto Attendant Extension Dialing Privacy is often used for VIPs who need call screening. This makes extensions impossible to dial from the Auto Attendant. Auto Attendant Name Dialing Privacy is also often used for VIPs who need call screening. This hides an extension from the Auto Attendant Directory. Phone Status Privacy is often used for people who generally not monitored, such as CEOs or HR persons. This feature hides off-hook status and call information. Enabling this feature removes a user from all BLFs. Exceptions may be made for assistants or operators so only they can see an extension’s phone status. Located at Admin ClearStar Portal>>User>>Profile>>Privacy. Privacy is not enabled by default.
Push to Talk: Not often used, but may be set up as needed. To use, dial *50 then the extension. Both phones will beep once when speakerphone is enabled. This feature does not work when the receiving party is already on a call. Both the caller and recipient must have Push to Talk enabled. This feature is included in the Executive Account and UC-One Account.
Reboot Phone: See Phone Reboot.
Receptionist, Unity: Software for a busy front desk with all the required features: Transfer, Hold, Presence, Caller ID, click-to-dial, directory, IM&P for 50 to unlimited users, along with all the Unity Desktop and Agent features.
Remote Office: Is used in special use cases only, particularly with satellite internet and a landline. A click-to-dial client will be needed to place calls. During work hours, enable this feature and calls will blink on the click-to-dial and ring on the landline. This feature is used without a physical ClearStar phone and is included in the Executive Account and UC-One Account.
Ring Type, Changing: See Changing Ring Type.
Selective Call Acceptance: Is a feature that may be enabled on a main line hunt group or an end user to receive only calls that meet a pre-defined criteria. All criteria for an entry must be true for the call to come through. This feature is included in the Executive Account and UC-One Account.
Selective Call Rejection: Is a feature that may be enabled on a main line hunt group or an end user to reject calls that meet a pre-defined criteria. These callers will be given an announcement that the call cannot be completed. All criteria for an entry must be true to reject the call. This feature is included in the Executive Account and UC-One Account.
Sequential Ring: Allows you to sequentially ring up to 5 locations in addition to your Polycom phone for a specified number of rings. This feature applies to calls matching your pre-defined criteria. Use this service to ring calls from your manager, a family member, or an important customer on your cell phone or home phone. All criteria for an entry must be satisfied for the call to enter Sequential Ring (phone number and day of week and time of day). If the criteria do not match, the call continues as if this service was not turned on, usually just ringing your Polycom phone. This feature is included in the Executive Account and UC-One Account.
Shared Call Appearance or SCA: This is another name for a softphone or a Polycom phone at home. It’s also known as a second device. This feature is included in the Executive Account and UC-One Account.
Simultaneous Ring Personal: Simultaneous Ring Personal allows you to simultaneously ring several phone numbers in addition to your primary phone when you receive a call. This feature is helpful when you are not at your desk phone and would like your cell phone to ring when you get a call. Simultaneous Ring is similar to Anywhere, and often Anywhere is the preferred feature. This feature is included in the Executive Account and UC-One Account.
Six-Way Call: This allows you to have a call with five other parties. The best way to do this is with a click-to-dial client like Unity. To create a six-way call with a Polycom phone: place the first call, press Confrnc softkey. Place the second call. Once it is answered, press More softkey and press Confrnc softkey. Press Hold softkey and press New Call softkey. Place third call. Once it is answered, press Join softkey, press Hold softkey, press New Call softkey. Place the fourth call. Once it is answered, press Join softkey, press Hold softkey, press New Call softkey, Place the fifth call. Once it is answered, press Join softkey. To disconnect everyone, press End Call softkey. This feature is included in the Executive Account and UC-One Account.
Speed Dial 100: Speed Dial 100 allows you to save speed dials into the phone system, separate from the Polycom phone directories. The best way to program these is with the Web Portal. Located at ClearStar Portal>>User>>Outgoing Calls>>Speed Dial 100. Be certain the Speed Dials do not conflict with the Feature Access Codes in use located at ClearStar Portal>>User>>Utilities>>Feature Access Codes. Pound and two digits will conflict. You can program this feature by dialing *75, followed by the two-digit code, followed by the phone number, followed by Pound. The system will respond with, “Speed Dial 100 programming succeeded. Thank you.” To call it, dial # and the two-digit code to use. This feature is included in the Executive Account and UC-One Account.
Speed Dial 8: Speed Dial 8 allows you to save speed dials into the phone system, separate from the Polycom phone directories. The best way to program these is with the Web Portal. Located at ClearStar Portal>>User>>Outgoing Calls>>Speed Dial 8. Program this feature by dialing *74, followed by a single digit from 2-9, followed by the phone number, followed by pound. The system will respond with, “Speed Dial 8 programming succeeded. Thank you.” To call it, dial 2-9. This feature is included in the Executive Account and UC-One Account.
Supervisor, Unity: Software for call center supervisors to view statistics and reports for agents and call center queues, along with all the Unity Desktop features.
System Call Park: Used to park calls. Can be Parked and UnParked from any phone. Park a calls for the person the call is for by transferring to *68. UnPark by dialing *88 and your own extension. Different from Park Zone. Video Tutorial here.
Three-Way Call or Conference Call: This is a standard function that allows the user to talk to two parties at the same time. While on an active call using a Polycom phone, press the Confrnc softkey to put Caller A on hold. Dial Caller B’s number and press Pound (#). When Caller B answers, press the Confrnc softkey. Your display will show Conference. To end the call, press the End Call softkey to be certain everyone is disconnected. This feature is included in all account types.
Three Way Calling, Join Calls: See Join Calls.
Transfer Type, Default: Polycom transfer options have been updated. The Default Transfer Type is Consulted. To use the non-default, press and hold the Transfer softkey. To change the Default Transfer Type, press Home, Settings, Basic, Preferences, Default Transfer Type. Video Tutorial here.
Transfer, Blind: See Blind Call Transfer
Transfer, Consulted: See Consulted Call Transfer
UC-One Communicator:See Click to dial, UC-One Communicator.
Unity Agent: See Agent, Unity
Unity Desktop: See Desktop, Unity.
Unity Supervisor: See Supervisor, Unity.
Unity Receptionist: See Receptionist, Unity.
Vacation Greeting: See Do Not Disturb.
Voicemail: Voicemail takes messages when a phone is not answered. To begin, set up a new passcode and record your name. To call voicemail, press the envelope on the physical phone and follow the prompts. You should have received a Welcome Letter with your temporary passcode. To call from outside the office, use the Remote Number, also found in your Welcome Letter. To clear the Voice Message Waiting Indicator (Blinking Red Light), dial *99. This feature is included in the Standard Account, Executive Account and UC-One Account.
Voice Portal: Voice Portal is a fancy name for the voicemail system. In the web portal, there is a web access password and a portal password. The portal password is your voicemail password.
Web Access Password: In the web portal, there is a Web Access Password and a portal password. The Web Access Password is for applications like MobileLink and UC-One Communicator. The portal password is your voicemail password.